New Moon Spa

I’m a stickler for being on time, well it was 31^st birthday and my boyfriend booked us a deep tissue couple massage. they were running a bit late. Not sure if they were suppose to offer us robes or flip flops. Overall everything was ok, I would look into traveling to another spa my next visit but I wouldn’t say not to go here either. I suggest you try it out for yourself maybe on a weekday when it’s less busy?

Had couples massage with the wife and purchased a robe. Robe was extremely over priced.
Relaxation room was very small with limited seating.
Massage was great and very relaxing, but the clerk did not give us robes or flip flops so they had to run out to get them for us.
If this was the only place in town, then I would go back, but with so many options, I don’t we give this place a second shot.

My mother and I booked a spa day with a massage, mani and pedi. All were great but what was even better was that the staff was so sweet and accommodating. We had a lovely and relaxing time. We felt truly pampered!!! Can’t wait for another vacation to make it back there!

My husband and I signed up for a couples massage during Thanksgiving. Hoping to really get some stress out and relax while on break. We had never been to Eureka Springs, AK so be forewarned DO NOT rely on GPS to find this place. We had a little trouble and were running 3 minutes late for our appointment. Didn’t really impact my attitude as I was looking forward to a little R&R. I could tell the staff were a little miffed when we arrived, but they handled it professionally.
The hotel spa itself is nice and they have quite a wide variety of items for sale.
It is situated downstairs in a wonderful old hotel and the staff are friendly enough without being disingenuous.
Let me preface the following review by saying I have had quite a few massages in my lifetime all over the world from high end spas to physical therapy medical massages.
I am not sure if it’s the lack of experience or lack of effort probably a combination. It could also be the majority of the clientele don’t want to have a therapist really get into the muscles. It felt like an end of the day lazy rub down that was more just glossing over the skin than actually figuring out what muscle groups needed work. A truly good massage therapist’s hands have the gift of healing and when you find one that knows what they are doing they are worth their weight in gold.
I get that they aren’t familiar with my body as that takes time and developing a relationship with the therapist over many months going over your specific issues. I guess I just hoped that the standards of training when you work on the human body naturally dictate better communication with the client and therefore ability to apply learned technique.
I doubt if she could even really find where to work on me let alone what to do when she found an issue. My husband shared my sentiment about his therapist so maybe it really isn’t just the lack of effort, but really a lack of knowledge and or experience.
If you are just looking for a gentle rub down with pleasant smelling lotions that really don’t do anything to relax the muscles than this is perfect for you. I just hope they can get the peaceful music to play continuously throughout your massage and not have to leave in the middle of your massage to check on the music.
Me thinks the staff need a little more training or experience and a better sound system set up.
It’s too bad because the hotel & spa are quite lovely and the location is very nice.

Very pleasant friendly staff. They were able to accommodate a group of 5 for weekday manicures, which was appreciated.
They showed us to the «relaxation room» with couches and low lighting and offered us water, coffee and tea while we waited for our appointments. We were offered beverages again once we got settled at the nail tables and were given lavender compresses for our shoulders.
The manicurists were very friendly and talkative. The hand massage with all Aveda products was very nice. Could have done a better job with shaping nails. My manicure looked great, but unfortunately chipped within just a few days and was too chipped to keep on by the 7 day mark.
A few others in my party had nail art, which was cute, though not super well-​done (looked more homemade than professional, with imperfections and irregularities).

The spa is always fantastic. The one hour massage feels amazing. The nail salon did a pretty good job. Could have been better. But the pedicure my husband got turned out fantastic.

What a disappointment.
–initially when our bridal party entered the salon, there was confusion about appointment times. The receptionist had a hard time checking in a party of five.
–due to understaffing we were unable to get any add on services, namely a pedicure for one bridesmaid wearing open toed shoes.
–in a desperate attempt to match her shoes, this bridesmaid helped herself to the special color and began to paint her own toes. The managers response to this was extremely abrasive, taking the polish away angrily. Another bridesmaid went after the manager to beg for some solution. It turns out they can sell us a bottle to paint our own toes, but it took serious coaxing to get this information.
–services for the bride needed to be redone due to bubbling in the polish, putting us off a very tight schedule
–after services were complete the receptionist had difficulty producing a single bill for the entire party. Her attitude suggested that the bride should have known to tell her earlier. These complications put us another twenty minutes behind.
All in all, it’s a terrible salon in a cool hotel and that’s why they are still in business, but I’d book somewhere else.

We’ve been there several times and love them!!!
Great pedicures and messages!

I need to start by saying I don’t frequent these establishments, i.e. nail salons. But since my wife and I share a bank account, I need to comment.
It’s Aveda so it runs a little more expensive than other shops. No problem there if it the quality is better or even on par with your average nail place, but her nails as well as the other 4 women’s nails, all chipped and «bubbled» within hours of the application. The bride-​to-​be was fortunate to have time to have hers redone.
If you are looking for a good spend of your cash, consider somewhere else.