O’Reilly Auto Parts

Sporadically stopped by while borrowing my boyfriend’s car to buy him a new gas cap as I’d noticed it needed to be replaced. Upon walking in, there was one other customer being helped as I asked an available associate behind the counter about the price of a gas cap for the vehicle. The man helping me quoted the price of a non locking cap. As he stated this, I remembered that my boyfriend had mentioned wanting a locking one, so I asked what the price difference was for a locking one. I decided to get one.
The man helping me asked his coworker for the part I requested. The coworker was pretty rude, as he made comments such as «she wants a locking one?» (in disbelief) as the man helping me clarified to him the type I wanted. They exchanged a ‘whatever’ sort of communication between themselves, and his coworker mentioned to «be sure to show her how it works before she leaves». Seriously? I’m the one requesting the cap, I know how the friggin thing works, it’s your job to simply complete the transaction that’s in front of you. I had to rush the man along in order to simply pay and receive the product.
I have had quite pleasant interactions with other O’Reilly locations, so I was quite displeased that this particular location (that is now the closest to my residence, Great) seems to treat women differently, for lack of another reason I can fathom as to display this type of behavior during a simple transaction. At least, that’s nothing short of what I felt as I left the store, somewhat frustrated by the whole exchange, which was meant to be a simple sweet gesture for my boyfriend. Well thanks for ruining a routine transaction and future business for your location, as I’ve had a loyalty to the business that I just may reconsider. Maybe AutoZone is nicer, who knows?

I’m totally happy with my 1^st on Sunday for wiper blade replacement. Josh is the best — made sure the wipers were a good fit and worked appropriately. Even found a blade for the rear that I had been told needed to be purchased at the dealership! Great prices too! I will definitely be back!

Usually every time I come here for a new headlight they will help me replace it.
Today, I came in as usual and asked MICAH (who I now see has offered to replace someone else’s wind shield wipers in a previous review) denied me help today.
He was quite standoffish and rude. EVERY time I have come to this location — or any other, for that matter — they have helped me change my headlight very graciously.
He simply said «we don’t change lights here.» As I’m sitting here, in their parking lot, I am watching a different employee replace another customer’s entire BATTERY.
I don’t see why he couldn’t simply change my lights too? I know it takes but 5 entire minutes. it felt like giving halfway decent customer service pained him.

Micah was outstanding! He helped me replace my rear wiper blade arm. And when I broke the wiper trying to take it out he helped me find a new one and after I paid he insisted on replacing the wiper blade for me. I had my two small children with me and he made my experience so easy, which with two kids trips to the store never is.

Good guys. Always seem to be willing to help. I called them today for a radiator and they were quite higher than Al’s radiator in Hurst. 50%.
I may need to check prices more often.
They are still pretty helpful.