Airport Freeway Animal Emergency Hospital

I have taken several of my pets to this hospital over the years. Last weekend my kitty Opal started vomiting for no apparent reason, so I took her in to the emergency hospital. Dr Levasseur didn’t have an exact answer for me about what was wrong, but was able to give me several different options for treatment. It wasn’t cheap, by a long shot, but they worked with me and gave me multiple options for treatment. Mindy presented me with several estimates and I was able to hospitalize her overnight. She received IV fluids and IV medications to treat her symptoms and was able to go home after about 20 hours. I am a nurse, and have always been impressed by how knowledgeable and compassionate the staff is. Dr Levasseur, Dr Smith and Dr Hawkins have all treated my pets and always make me feel comfortable and confident their number one concern is my pet’s well being.

My dog had surgery here for Pyometra. 10 year old Chihuahua, was on Clavamox antibiotics from her vet on the 18^th of Dec. We worked out she would have the surgery there and we would pay more because we felt good knowing she would be monitored closely. :(WRONG. They used the existing antibiotics that we had from our vet, which in turn only last until Dec 28 night morning dose, should have had her on antibiotics for at least 7 – 10 days according to the owner. LOL. No matter what she did not have enough, which may caused her to still have toxins/​infection remaining and not cleared of her system.
Also, according to medical records I obtained, there seems to be some wrongful
issues of the monitoring of her after surgery. Temp reading after being
in the bair hugger (turned off at 12:40 pm with temp recorded at 99.6.) She went
from her temp taken at 4 am temp reading of 99.3, Yet recorded
in the notes they took her outside, no eliminations, offered food and water,
but no interest. then no record of any other temperature readings again, and
was released to me at approx 9 am.
Also, they were informed «Cricket» had a heart murmur and was on Medication,
But I had stopped her medication a couple weeks ago, do to her not feeling well.
There pre op, Cardiovascular: WNL, Tachycardia. So this was ignored.
More then anything, Yes, they got her temp back up to 99, but they do not know
what temp her body was use to maintaining, because they never checked to see
if it dropped after they got it back up. As well as the fact they should have given us
the Antibiotics, enough to cover for the time allotted after such a surgery.
Why such a gap, and why not monitor her better to be sure before Assuming.
It is noted after 7 am she ate a little in the notes, but we have no idea how much,
or anything.
I understand complications can occur, but it is so important when we trust our babies in
the care of the provider, they follow through with what is right to ensure a good prognosis.
My precious baby died in our arms on the way to the vets on Monday, January
4, 2016. approx 10 – 11 days after surgery.
I am sorry is not good enough. I have enough going on in my own life to follow up to see to it they handle things properly, I trusted them, and they did not do as they should have! NEVER, will I go to them. I will climb through hoops to go with anyone else, hopefully one I find that I can trust.

called 4 times at 9:30 pm on a sunday night… no answer? they called me back 2 hours later to see if i still needed help for a severely lacerated puppy. i did
and i got it elsewhere.

I found myself at this vet hospital at 3:00am one morning when my dog became desperately ill. They immediately began working on her, and within minutes diagnosed her with some sort of poisoning. I was very doubtful of the diagnosis, as she never left the yard, and I never put out any type of poison. However, she was so sick, I was so frightened, I didn’t argue. The vet picked up on my doubt, and explained that the reason for her illness wasn’t that important, the important thing was stopping the bloody diarrhea and vomiting. He gave me an estimate, explaining what everything was, the price of each thing, and gave me a couple of options, explaining each option completely, all the pros and cons. I paid a deposit, and left her there. I called to check on her about every two or three hours, and they were very patient, each time explaining how she was doing. When I went to get her, I found her curled up in one tech’s lap. They sent her home with several medicines. It was expensive, but all emergencies are expensive, even human emergency rooms! My dog was still sick, but she was alive. I have no doubt she would have died if I had waited another hour. Two days later, I caught her catching a squirrel. The vet was right, she had been poisoned! Not directly, but by a squirrel that had been poisoned! I also received a refund from the vet, $ 400.00, apparently they didn’t have to do something that had been figured into the estimate. If I am ever faced with another emergency with my dogs, this is definately where I will take them, with no hesitation.

I took my cat to these guys because it was a holiday weekend. An xray was done and an apparent blockage was seen in her intestines. I was given estimates for surgery ranging from $ 2800 to $ 4400. This was a cost that I was unable to afford. However, the animal hospital gave me the hard sell. They made me sign every estimate stating that I was declining service and quite frankly made me feel like crap. I was told, «You know you’re going against the doctors treatment plan and your cat will quite probably not survive». Well I waited and took my cat to my vet two days later. She read their xray and had a completely different opinion. She saw something, but said it was not a complete blockage. She said wait and see and 2 hours later my cat passed whatever it was that was in her intestinal tract. Experience matters and I’m not sure the vets at this place have quite the same time in the business as my vet. So their interpretation of the xray led them to recommend unnecessary surgery. But I guess the wait and see approach just isn’t as profitable. I will in the future only go to these types of places if there’s blood or visible trauma, but it will not be this place.
UPDATE — I was contacted by the owner of Airport Freeway Animal Emergency Hospital. He explained the position of advising the customer how serious often time situations are and how the recommendations of the hospital need to be direct so that customers are really aware, basically they have to inform you of the worst case scanrio. I get it. We did discuss «bed side manner» and really explaining all the options and how it could have been handled better.
I was impressed that the owner cared enough to address my concerns. I still would make sure my situation was a real emergency, like I said blood and real trauma. But I would go back here in the future in that type of emergency situation. I still think you should pick your situations to go to an emergency vet. And also make sure you have a vet you trust for non-​emergency situations.

The worst experience ever made me call poison control for an 40 $ fee then told me that my dog has a pancreatic parasites we went the next day with my regular doctor they told us it was just a drug overdose and that they were full of shit a like to try and gilt people in to expensive tests and procedures

Do not take your pets to this place. I took my 15 month puppy for choking on foreign object. They were adamant that she was poisoned. They bring you 4 possible price diagnosis. Yet your choice is not sufficient. Our fee went from $ 349 to $ 493. Avoid at all cost.

I agree with John T… We went here two nights ago because we had a dog that was very ill. They were very up front with what was wrong and gave us a few options. Being this was my favorite dog ever I did not want to torture him due to my selfishness of wanting to put him thru treatments. We had to put my little man to sleep. They were very professional and talked us thru the process (even though we had been thru this too many times in the past with other pets). VERY very sad night for us. The next night I got a call from the vet and she told me that after we left she did a sono gram and that we had made the right decision the dog was very sick fluid on his heart etc. and would not have made it thru the weekend. I was very impressed that she took the time to call me and ease my mind over my VERY hard decision.
If I had to go through this heart break I feel I made a good choice going here.

Although my experience was a good one here, it still sucked I had to put my cat down… after reading all the negative reviews I got scared that I might have made a mistake going to this place, but, doctor came in and was up front with me about the quality of life my cat would have if I decided to try and make her well, there’s no cure for a large heart murmor and I’m not selfish enough to get my cat well so I can have another day or week with her till 1 day I come home and she’s dead… This place was professional and honest, and I don’t think they were trying to rape me by tugging my heart strings, if I ever have another emergency after hours I would come back, I’ll also recommend this place to others if they have an emergency after hours… rip smores, we will always remember you and you will be missed

Unfortunately, I’ve had to go this 24 hr hospital 4 or 5 times in the last few years. My pets always seem to get very sick, or get into something they shouldn’t late at night or on the weekend.
Everyone needs to remember that this is an ER for your pets! This isn’t a regular vet.
In the times that I’ve had to go, I’ve never had a bad experience like the ones in these other reviews. It was expensive, YES. BUT, I was always given the options. I would also be up front with them, that I wanted my dogs to be well taken care of, but I didn’t have a lot of money. Dr. Levasseur & staff would let me know what each test was for, and if it was really necessary.
Every time I’ve had to go, I can tell these people love animals, and want the best for them.
I have first hand experience w/​bad news at the emergency vet & know that it can bring some strong feelings out. In my opinion, theyb are there to help your pet, NOT to take your money!

We had to put our beloved pet to sleep during a weekend when our regular vet was not open, and this place and staff was wonderful, so caring and professional. The building was so clean and nice.

My dog collapsed and could barely breathe. Being Friday after work I rushed him to this hospital. Collette Levasseur was the vet on duty that evening. She wanted to take x-​rays, do blood work, start an IV for fluids and antibiotics, give him some oxygen, etc to find out what was wrong. Levasseur came back and said it was probably pneumonia and my dog needed to stay overnight. I was required to give them a credit card right then with the lowest estimated charge being over $ 1,900.00! By the next night my dog was in severe respiratory distress and Levasseur would not continue treatment unless I agreed to more charges. She could not guarantee my dog would make it or how long it would take or how much it would cost in the end. To make this long heartbreaking story short, my dog was older and I made the tough decision to end his suffering. Now my beloved dog is dead and I have a bill of almost $ 2,100.00 for roughly 27 hours of «care» at this place. (And yes, I was also charged for euthanasia and cremation.) I am emotionally and financially devastated. I agree with other reviewers who say Dr. Levasseur is all about the money. I felt she was indifferent and would not work with me financially. Do not take your pet to this clinic unless you have an endless supply of money!