A/C Lady

The first time they seemed great! The technician took a risk and instead of doing a leak test, simply filled the unit back up with 4lbs of R22.
The issue did not get fixed unfortunately and the AC is having issues again a couple of months later. Perhaps it did actually have a leak after all and the filling it back up with 4lbs of R22 was just an expensive diagnostic in the end.
Regardless, Last week I scheduled an appointment for today and they were supposed to come from 3−4pm. I called them at 3:45 to see if they were coming and they then informed me that they were over-​booked today but would definitely get out here tonight.
I got a call at 5:33 and the technician said he was 8 miles away and on his way over. 40 minutes later I see the technician is outside our house but parked on the opposite side of the street. I think nothing of it and wait for him to the ring the doorbell. At 6:17 pm I get a call and the technician asks if I was home and then verifies my address. He says he got the wrong address and wants me to call the office and reschedule for tomorrow.
I say, «No I am sorry, I think I will go with someone else».
Who calls someone to see if they are home once they have already left the house that they thought the person was at? That doesn’t make any sense.
Also, I worked from home the entire day just to get this done. You obviously do not value my time.
Finally, I have some issues with the repair strategy taken and honestly think it was quite a bit foolish.

I have worked with Peggy and her team for years. She installed a new AC and furnace back in 2012. Unfortunately, the brand we picked has had some issues with them and she has had to come back out several times to fix it. She has always been prompt and done exactly what she said she would do. Talk about service! And I value service but not as much as I value Peggy and her team. There is noone better than the AC Lady, especially during our Hot Texas Summers!

I cannot say what good customer service this company has. I called at 8am today, and they had a full schedule. To my surprise, they showed up hot and sweaty at 6pm! They did very thorough dianostics, fixed the problem, and charged me an incredible price! They were very kind to boot. Can’t say enough!

These guys put customer service first. Peggy stands behind everything she does and the products she uses. We got a new air conditioner from her 3 years ago. Installation was quick and easy. Price was very fair. Unfortunately we have had problems with it. It is all manufacturing brand of Westinghouse problems. Not her fault. They won’t work with her at all. Her customer service is way beyond the product she installed. She has been troubleshooting it for three years. Coil leaks. Three times replaced. Not her fault. Blower failure. Not her fault. She has come out to our house free of charge about 8 times in 3 years because she stands behind her company even though the manufacturer won’t. Frustrating for both of us. Honesty. Dependability. Customer service. Caring. Those are all the traits of this wonderful business owner and company. Thank you Peggy. Don’t give up. You are a rare gem in business now a days.

I want to give a five star review to the AC lady in Euless.
I came home this evening to find my outside AC unit not running.
I called Peggy and told her my AC was out so she got in her truck and drove down to my house. I live in Euless just down the street from her. She found the problem in just a few minutes and had it fixed in about 15 minutes.
I now have cold air. The outside unit is running fine.
You can’t find service that good anywhere else. She replaced the big capacitor on the compressor and had it running again in not more than 15 minutes. It’s a common part and she had a new one on her truck.
If you want good service for a good price and if you want someone who has vast experience in the air conditioning repair business then you need to call the AC lady. Peggy is the best you will ever find. Thanks Peggy. You rock!

The AC Lady is and will be the only one who will work on my air-​conditioning/​heating unit. I can trust anyone in the crew, and know I’m getting the best and lowest price. They are a great group to count on for any problem you have. I just can’t say enough about how wonderful They are.

wow, fast service, friendly, highly recommend. she offered different options, including just repairing what was needed (2 ducts), even though all were quite old. the honesty of offering only what i needed and discounts and convenience, convinced me to do ALL NEW, crossed of my list, yeah, have seen her truck in my neighborhood for 2 decades and was looking forward to using her, and would recommend her to a friend. to be fair, they would have got 5 stars had they vacuumed up some debris that fell through vents into house. but all in all couldn’t be happier.

She is our savior today! Our a/​c stopped blowing cold last night and when I got up this morning I began the search for someone who would come out on a Sunday and not try to take advantage of a bad situation. After reading some reviews of other a/​c companies which most of the reviews were about being ripped-​off by trying to sell you on replacing the unit or some other expensive maintenance procedure, I called my mother and asked if she knew of anyone. She told me about the AC Lady.
I called her this morning and though Sunday isn’t a normal work day she came by a short time later. She found the problem quickly (a bad capacitor) and fixed it. That’s all I was looking for. We were hot and just wanted to be cool. Were cool now! The charge was reasonable and I really expected it to be much higher given it was Sunday.
Thank you Peggy. We need more honest people like you.

Called to get quote on replacement unit as mine was out of service, I explained what I thought was the problem she came over and tested the failed parts, turns out I need to have the fan replaced. Peggy went through the entire unit testing capacitors, looking at the wiring and on and on. I said that i would go ahead and replace unit instead of fixing it again. She said she would work up some quotes for me and that was it. No charge for the visit, very friendly and knowledgeable. I will have them back to install the new unit… Again thanks Peggy.

Our AC stopped working yesterday at 4:30p. We had previously read a bunch of reviews on Angies List and saw AC Lady with one of the higgest ratings. Not only that, there were a lot of comments about her honesty and great prices.
We called AC Lady at 4:45p and Mary took a message. Peggy, the owner of AC Lady, showed up at 5:30p. Said she was close by (Euless). She quickly analyzed our system and said it’s likely one of four things with dirty filter being most likely.
I change filters religiously! Yet, we were cleaning the garage a few weeks ago and brought a bunch of boxes in the house. I planned on changing the filter early but we weren’t finished going through them yet. I’ll be darned though, my fairly new filter was the dirtiest I’d seen.
Peggy showed me the ice on the coils and advised that I change filters, leave system off for two hrs, confirm it all melted before turning back on, and see if that resolved. it. Told me to call her in the morning and report status.
She refused money. Said it was nothing for her to check out.
Well, it wasn’t «nothing». She spent 30 – 40 min with us. Just amazing. It was this kind of thing I had read about on Angies List.
I’m happy to report my AC is working again. And I learned something, too. I learned something about HVAC systems. And I learned that I can trust AC Lady to take care of us.
Definitely recommend.

THESE GUYS ARE THE BEST!!!
When I initially called, Peggy gave me all kinds of free advice on how to troubleshoot our AC problem (not blowing cold air, crackling and popping noises when the air cut off, etc). While the advice helped, we decided to err on the side of caution and called the AC Lady for an in-​person inspection. First, they confirmed the appointment early in the morning and gave me a 30 minute warning call to let me know they were on their way (how cool is that?). Second, Zack showed up and was as as courteous, knowledgeable, and thorough as you could hope for. He even discovered a HUGE mistake the last repairman made the previous summer that was actually causing the fan to run backwards (yeah… crazy, I know) and fixed that too! WOW! He gave me an honest estimate about how long our current AC would last and the overall repair cost was just over $ 100! If you are looking for an honest AC repair company– the AC Lady is for you. I know we will be calling back when its time to replace our beast of an AC. They are soooooo cooool!