Valley River Inn

Nice, older, conference style hotel. Rooms are comfortable. Located on the river, near the valley river mall, easy walking to restaurants, movies, shopping and river trail. Hotel staff are very nice/​helpful, make you feel welcome. Brunch buffet in Sweetwater restaurant is really good. Nice outdoor pool, indoor hot tub and fitness center. I’ve been here several times on business, I will definitely return.

Terrible staff, smelly hotel, rude van driver from the airport (Mario?) Indifferent front desk people. Hoping for a change now that Hilton owns it. Oh, and it looks like a time warp from 1968. The rooms that is. Terrible «Guest» wifi.

Hmmm, not really all that great. we bought a room thru Priceline and paid one price, but we brought a small dog and then upon checkin learned that there was an extra $ 40 per nite fee, yikes. This may have been a «buyer beware» issue, but I thought that the quoted hotel price should have included that fee, since we searched for a pet friendly hotel. Room was ok, but blankets, hallways and doorways were a little threadbare and seedy. No program guide on TV, no lobby coffee, no breakfast. The room with the jacuzzi spa was locked up early and our room keys would not get us in (even during posted hours), we had to walk outside in freezing weather in our swimsuits to the front desk to get someone to help us! They told us they «close it a little early»?!! No towels in spa room. Room keys worked occasionally. Shower shampoo pump bottles did not work. Front desk staff was not especially cordial. There are much better hotels in the area for less $$$. Unlikely to stay here again.

I agree with others that this hotel wouldn’t be ideal for people staying long term. However we were just passing through and it was great. Definitely get it for a deal though, I would have been much more critical if I had paid the $ 120 it was going for. However the coffee was great, and the rooms were big. The bed was comfortable but I woke up achey.
The restaurant, Sweet Waters had a great ambiance and the breakfast buffet was so delicious! Worth $ 15 easy! I didn’t find the evening staff to be remotely friendly however the morning staff, what little I dealt with them, were very friendly.
The overall thing I have to say is that this place is trying really hard to be a fancy place but the building isn’t allowing for it. The décor is super outdated but then they put their money into nice toiletries and ok beds.

Legit quite possibly the worst hotel experience of my entire life. Not even sure where to begin:
1. they gave us our key cards in little envelopes except there weren’t actually key cards in them! They were empty. 15 minutes later they gave us ones with actual key cards in them.
2. We get to the room and I’m looking for a plug behind the nightstand… and there is a pair of dirty socks back there. (room 240something… they’re probably still there).
3. We sit down for about 5 minutes and SOMEONE JUST WALKS IN OUR ROOM. And he has a key card. They gave our room to someone else as well. The man leaves, embarrassed.
4. The front desk calls and says they needed our room and they’d upgrade us to a «suite» if we moved. So we asked them to meet us at the new room/suite…which they did not… so one of us waits in the hallway with all our luggage while the other goes to the front desk to fetch the keys. He returns, we open the door and…
5. SOMEONE ELSE IS IN THE ROOM. And it wasn’t even a suite!!! We apologize and walk back out. Thank God we didn’t see something we didn’t want to see.
6. At this point we’re late for a group dinner and I am still standing in the hallway with our luggage. Thankfully someone we knew walked by and offered to let us put our luggage in his room while we figured out the room situation.
7. IT STILL TOOK THEM about 15 minutes to find us a new room and they didn’t really apologize or act concerned at all that someone walked in on us and we also walked in on someone else. At this point we were late for dinner and made our group of about 40 people wait on us to leave the hotel as we were all going to the restaurant in the same bus.
Dear Valley River Inn… if you’re reading this. IT IS NOT OK to double-​book rooms and have people walk in on other guests. That is VERY MUCH a violation and invasion of privacy and I honestly hope you get sued for doing such in the future. You honestly should be completely ashamed and embarrassed.

Everything about this place is lifeless. Purgatory is probably decorated better than this. I’d rather stay home than go to the Valley River Inn. Sorry, I tried to like it, but. it felt like a decommissioned Best Western. Two stars is generous!

We had a terrible experience under their claimed «Game Day» policy. Although check in time is advertised to be 4:00, our room was not available until after 8:00 pm. No effort was made to make accommodations to ourselves and the many, many other guests who were displaced during this time. The way the staff reacted to our concerns was disingenuous and it was clear that this was a common occurrence. The staff admitted that they would charge extra to those guests who stayed past check out. However, although the Valley River Inn was receiving extra compensation for the hold-​over guests, they were not willing to do anything for the displaced guests. The result is that Valley River Inn is getting paid twice for renting the same room to two sets of guests. We will make every effort to stay anywhere else but the Valley River Inn. Very overpriced for what you get.

Stayed here on our anniversary. Great staff, quiet room. Hotel itself needs a bit of updating. Elevator is tiny and dank smelling. Breakfast delivered to us and dinner were both top notch.

I received a nights stay as part of an all inclusive package winning prize. Yeah for me… everything was perfect UNTIL WE REACHED THE HOTEL!
Let’s start with the front desk…
Unfriendly staff who made the excuse that «the hotel was recently purchased and they were going thru a tough transition.»
We asked for a room not facing the pool and the request was meet with disgust on the clerks part… the perception from her was.“you got this for free… be happy with where I booked you… you didn’t pay for it”. Two separate clerks gave the above responses.
The room… was on ground floor and facing the river. Beautiful view. The room size was huge. a bonus. An old well warm blanket was sandwiched between two clean sheets… no bedspread! Two pillows, with one throw pillow, on each bed. Need was somewhat comfortable.
There are two written needs in this room… which was stocked with 2 bath towels, one washcloth and three hand towels… really?
NOISE… The sliding glass for doesn’t shut all the way, so bike path and train noises started at 0530. There is a chain on the door for security. There was a person in the room above us… who by the sound of the creaking floor when the walked around… stemmed to be 30plbs. Much to our surprise we saw all 110lbs of her at check out in the AM. Don’t be on the ground floor!
Lastly…I mentioned that the room was part of an all inclusive package… I had to call the hotel 4 times, wait 3 days for a return call… and finally… finally they assured me the charge for the room would be taken off my credit card…5 days later it’s still there.

Stayed here on a business trip for two nights. The staff was friendly and professional. Julian in shipping was very helpful. Overall, I wouldn’t object to staying here again but there is nothing so special that wouldn’t stop me from trying somewhere else.
Pros: pool, spa, walk to shops and restaurants, river views and bike path, plus free wi-​fi.
Cons: outdated, tired décor, sauna was closed, needs better sound proofing, housekeeping doesn’t clean the room during your stay– just makes the bed and replenishes supplies.

The lobby looks depressing, front desk hosts were not friendly at all! No fridge in the room, cheesy looking bathroom (wanna look boojie, but they’re not), housekeeping are not available at 10pm… It’s my first night here, maybe it will get better tomorrow

Called ahead to confrim, front desk clerk assured me there would be no problem checking in. Reason for calling before going was this was last minute and it was late night and I needed no hassels, just quick check in and get some sleep. Apon showing up front desk told me the room wasn’t ready yet and it would be at least 30 – 60 minutes. She said more like 30 minutes so I decided to wait. Turned out being 40 minutes, I went to room, went in and the room was dirty, bed not made, dirty towels on the floor, this room has not been cleaned since last occupancy. Hiked back to front desk carrying all my luggage. Make a long story short took another 45 minutes to get room (that was clean). Was offered no discount for the hugh hassels. Would of been beter off at Motel 6.

BEWARE!!! STOLEN ITEMS FROM ROOM!!! My Husband and I stayed at the Valley River Inn in Eugene, Oregon for a weekend (August 21^st-​23^rd 2015). While we were out for the evening to attend a wedding, several items went missing from our hotel room from an out of sight, zipped bag. Items included gift cards, notes, receipts and papers as well as jewelry. This is the reason they have you sign away any hotel liability upon check in. It was our mistake to leave anything in the hotel room, but short of removing our suitcases and leaving them in the car everytime we left our room, we did everything we thought we should, with no visible items. It was a true violation of our trust with this hotel and their staff and we are truly disappointed in the Valley River Inn.
Please remember our unfortunate situation when you are considering the Valley River Inn for your hotel needs.

This place reeks of cheap and dirty. There’s a price tag on everything, from the coffee in the downstairs lobby to the water bottles in the room. Our screen door had no lock. There was no pen nor stationery/​paper in the room. There was no microwave nor refrigerator in the room. We were told we had to request it in advance. Who expects a «destination resort» not to have both??!
The room was dirty. There was flossing detritus on the magnifying mirror. There was food (or worse) stains on the sliding glass door. I found a dead fly in my face towels. The bathroom floor was sticky. I used pads doused in alcohol to clean the tv remote and the telephone. There was lots of grime on the pads. It took about 6 tissues to clean the tray and the tissues were dark brown. The bathroom dispensers for soap, shampoo and conditioner did not always work. Bring your own toiletries. I asked to have all the glass surfaces cleaned and they cleaned the magnifying mirror and forgot the rest. Same goes for the waste receptacles, one was emptied, one was not. Took 3 days of requests to get the sliding glass door cleaned.
The front desk staff responded quickly to my request for a refrigerator.
The view of the river is lovely but I will never stay here again.
Overall, this is a tired, old place that needs a major overhaul. the location is perfect and nothing else is.
If you still decide to come, bring your own toilet paper. Theirs is harsh.

Setting is nice. Hotel is in dire need of an upgrade. Carpets are dirty, soiled and smell. Walking to my room reminded me of walking through an old soiled linen closet.
The room as well is in dire need of an upgrade as I mentioned is the entire hotel. Regarding the food, I have no comment as I was too paranoid to give it a try. I most likely, rather most definitely would not stay here again.

Mario last night and yvonne this morning and the ee in the concierge breakfast room COULD NOT BE NICER! Makes staying anywhere else NOT an option! Rooms big, clean comfy! One caveat, dont stay near elevator, everyone stands and talks before they dissipate! Great hotel great location great people!

Beautfiul setting mid-​summer, right along the river. Very nicely landscaped with big trees, bushes and flowers. Cinema and Macy’s are right there, but that’s almost a good thing. Another reviewer mentioned overlooking Macy’s but only a dozen or so rooms face the mall. The room I stayed in looked into a beautiful garden boxed in by the hotel.
The room itself was ok, clean and decently appointed. Bathroom is old and hasn’t been upgraded, but clean and functional. You can tell management cares about the experience and is investing where they can to bring this old hotel up the next level.
I ate breakfast in the hotel restaurant Sweet Waters, the next morning. Enjoyed a table by the river and it was a wonderful pleasant experience. Good food.
This isn’t the kind of hotel you think oh wow! It’s more a nice basic place to stop over for a single night while passing through town. Leaves you with pleasant after thoughts. I would definitely recommend it, especially for single women looking for an affordable, clean hotel option.

We have stayed here four years in a row now and really enjoy it. It’s only for one night, usually we get in around 6PM and leave at 6:30 AM, so very short, it’s just a stoping point from California to Idaho. We always get the concierge queen queen room, which is a nice size about 378 Sq. Feet which has a little patio/​balcony with a table and two chairs. We always get the concierge level because with that I believe it’s from 6PM to 8 or 9PM you get complimentary drinks and appetizers, so the wife and will have an adult beverage while the kids have some juice or diet soda. They usually have out some hot appetizers, I think last time it was fried ravioli, which was pretty tasty and then fruit and vegetable trays which were nice. Then in the morning they have a complimentary breakfast with all the usual things. Also plenty of parking spaces in the lot. For what we use it for its perfect

I’m sitting in one of the guest rooms right now and still just feel so conflicted about this hotel! It’s okay. It’s trying to be something spectacular, and that comes through in some ways, but it’s seriously disappointing in others. Their website states that they’ve undergone a «multimillion dollar» renovation. I think they probably overpaid. Here’s a breakdown:
. A significant number of the rooms overlook the Macy’s parking lot.
. For a hotel with «river» in the name, only 57 of probably over 300 guest rooms actually overlook the river. We counted on a walk last night.
. The beds are comfortable but underwhelming in appearance (really low to the ground, not very stately)
. All of the rooms are equipped with sliding glass patio doors, which is nice in theory, but none have screens. If you want a natural breeze on the ground level on the waterfront side, beware that there is a public riverfront walkway 10ft from your door. If you’re on the ground floor facing the parking lot, well… I wouldn’t leave it open.
. Our neighbors chain smoked on their patio. There wasn’t a No Smoking sign in sight anywhere, though there is a $ 150 cleaning fee if they suspect you’ve smoked in the room. Hopefully that hasn’t wafted into ours and we don’t get stuck with the charge.
. It’s been 68 – 70 degrees the entire time we’ve been here, which is plenty warm for the Pacific Northwest. The pool is out and uncovered but not officially «open» for guest use until May. What a waste.
. Thin walls, especially if your neighbors are taking advantage of the nice weather and the patio (as they should!).
Things you might find useful to know:
. No mini-​fridge or microwave
. 24 hour room service
. Free wifi
. No continental breakfast
. Hot tub open year round
. Fitness area
. Numerous pianos around the property
. Scary elevators
The staff is exceptional — they are trained well and conduct themselves as though this were the 5-​star hotel it aims to be. The lobby and common areas look and smell great. The fireplace is nice. The restaurant is dated. I’m actually not a big complainer and this wouldn’t be so long if I weren’t so perplexed over how confusing this hotel is to me. The place seems swank, it just misses the mark in really bizarre ways. The mall next door is convenient for restaurants and tax free shopping, but I don’t think this will ever be the 5-​star oasis it so desperately wants to be with a view of a Macy’s parking lot for many of the guests. It just won’t. It can’t.
Overall, I’ve stayed at Best Westerns and Holiday Inns that were just as nice, if not nicer, especially for the price. If this weren’t the epicenter of a conference we were attending I would have been extraordinarily disappointed. Would not stay again unless I found a screaming deal online.

I had delicious dungeoness crab chowder and a house salad. The bread is yummy and am ice tea.
The food is good but the scenery is great. Located on the River with a beautiful view.