Sheppard Motors

the worst service i have even seen. Maybe because I’m a foreigner. I bought a second hand cc there. And i had an accident today. When i drive into the free way, the car suddenly out of control, i nearly dead in this accident, the side air bag come out. when i drive this fucking car for an hour back to Eugene vw dealership try to get some help. They just gave me one response: no, we don’t fix car even without have a look. Trust me, never buy cars in this dealership.

Purchased a vehicle here and a «premium warranty» with a «super tech» package. I took my vehicle in for repair, told them the specific problem (blend door for my heater system) no I am wrong it’s the control module. After said control module was replaced and two days in a rental car I got my vehicle back control module replaced, heat still not functioning properly. My check engine light was also on and I was assessed a $ 125 «diagnostic fee» (auto zone could have given me this info for free) my warranty covered the control module but not the diagnostic fee to tell me I needed my catalytic converters replaced. This place will bend you over just the same as any other. I will never go here again and would rather pay someone else to do the work than deal with them again. No respect for the customer.

Shepard Motors is awesome. The staff their embodies what most car dealerships strive to be but fall shortly. They treat their customers right and always go the extra mile. I would reccomend this dealership to anyone in Eugene.

I called today to ask about a SIMPLE audio repair. A feller by the name of Eric picked up the phone and said it would be an extensive procedure, they would have to pull apart the whole dash, and it would likely not be quick. A few forum searches and apparently there is a RESET button that worked its miracle after 2 seconds of pushing down. I called back to let ERIC know that him oblivious of the reset button seemed a little shady, and this is not how we would like to be treated considering WE PURCHASED A BRAND NEW CAR from this company. Eric hung up on me before I could tell him what was really on my mind, but I’ll take by biz elsewhere, these guys are sharks, and i’m not the first to claim it.
PS– You can TELL when a business in not legitimately rated, because it will have all the fake 5 star reviews sandwiched around the authentic 1 star reviews. Bad form Sheppard.

We didn’t purchase our Jetta TDI here, so I can’t comment on sales, but the service department has been great. Chase at the service counter is the BEST! He’s friendly, helpful, knowledgable and thorough! We take our Jetta to him anytime it needs some V Dub lovin’!

The best Dealership I’ve ever dealt with. The service is awesome, they make you feel like they’re working to help you get what you need. I went in for a test drive on the all new Hyundai Tucson, they didn’t have the exact model I wanted but I test drove one anyways. I told them I wasn’t ready to buy one at exactly that moment. They didn’t hassle me or try to guilt trip me into buying one right then. About three weeks later I contacted Charlie De Long who I met during my test drive and asked about the car with all the features I wanted that I saw on the Hyundai site. He said it was just taken off the truck and being prepped for sale. A few more days of calling, emailing back and forth. Since I live an hour away Charlie said he would drive the car down to me and bring all the paperwork with him. He worked around my schedule which was great. I didn’t have to spend hours at a dealership trying to buy a car. It was the best experience I’ve had and now I own a 2016 Hyundai Tucson and will most likely be a lifelong customer.

We purchased our GTI 2 years ago. It was the most pleasant auto purchasing experience. No hours of negotiations.
Since then we have received exceptional service of our vehicle. The service department staff is outstanding in customer service. Casey, Chase and John makes sure all of your auto service needs are tended to as well your needs during the service waiting time. They accommodate your schedule by shuttle or rent a car if needed. You always get a clean/​washed car when they are finished with your service.
I also want to mention Dan in the parts department. He is on top of your parts/​accessories orders and let’s you know as soon as they come in.
I must say that their waiting area could use some improvement. It meets the need but is lacking.
We recommend Sheppard’s for new car sales and their service department for a delightful change for your auto needs.
Keep up with the great job.

I bought my 2013 Hyundai Elantra from Sheppard last July. I have had nothing but great service from them! Theresa Delong sold me the car and she still works there. She was helpful and not pushy at all. (This is strange for most car lots.) I am also extremely happy with my car. I would do business with them again in a heart beat!

My Hyundai Accent is amazing. One of the best dealerships out there! After shopping at several different dealerships and being lied to by a number of them it was a relief to deal with Charles. Charles Delong was a fantastic salesmen. He was honest, fair, and upfront about everything. Everything was quick and easy. I’d recommend Charlie at Sheppard Motors to anyone. And most importantly of all… He’s a huge duck fan!

Bought my VW Jetta TDI wagon here, which I absolutely love! Everyone has always been really nice & helpful. I’ve always had good customer service & my wait times have always been fairly short. As far as car dealerships go, this one’s the best!

I purchased a 2012 VW Jetta TDI on 7÷31÷2013. This review is sort of for this dealership and more for Volkswagen of America. Just over a year of owning this vehicle, it started lurching and parking lot speeds. Also the car died 3 times, once while pulling out in front of a car. The other issue is that the car while stopped, be it in neutral or drive has a very bad idle. The engine spikes up and down while the rpm gauge stays still. The car had about 15,000−16,000 miles during these issues, and owned less than 2 years. I contacted the dealership and they took the car in to «fix» it. It was in the shop for I believe 27 days to be exact and never did experience any of the problems. They said the intercooler had some moisture in it and this is what was maybe causing the issues. I get the car back and it has the same issues as before, I called Volkswagen of America to try to negotiate a way to give the car back or something so I don’t have a lemon. They asked me to take it in 1 more time for a diagnoses so they can see what’s wrong with the car. They claimed they «found» an update for the transmission «TCM», which should fix the issue. Volkswagen of America told me they would be willing to negotiate with me if I didn’t claim the lemon law, I felt this was fair and hoped for a legitimate resolution. I talked to the regional manager of the company and he told me the most they could do for me is give me a 1,000 $ voucher to apply when I trade in my car for another Volkswagen. I explained that I didn’t want another Volkswagen since the «new» one I had purchased was a lemon. He then said oh well that’s the best we can do, get a lawyer if you don’t agree. I would not recommend ever dealing with this dealership and or Volkswagen of America. You will be disappointed with the service they provide. I have since filed a complaint with Bbb, and will pursue Oregon state lemon law.

I love my Jetta TDI but I’m super disappointed with the Sheppard VW service department and their inability to fix issues with the bluetooth audio reliably displaying track info/​controlling playback via the stereo and steering wheel controls and getting the phone book to sort by first or last name when connected via bluetooth. I had the car in 5 times and they couldn’t fix these issues, the last time it was there they said the bluetooth audio issue was due to whether or not the song was copyrighted. (I’m thinking they meant whether or not it was DRM protected, but this would have zero to do with the connection via bluetooth audio.)
When they said that it was hard to believe that they would actually come up with such an outlandish and patently false «reason» for the issue. On top of that they said the phone book issue was fixed, I looked at it first thing when I picked the car up and it wasn’t, I still can’t sort by first name. I then proceeded to demonstrate this to one of their guys at the service counter, who said that he’d call me the next day but that I better call him as well in case he forgot. At that point I just gave up on Sheppard, they obviously don’t care once you purchase a car from them.
To be fair, it’s most likely that there is some type of software issue that VW needs to address with its audio/​phone package, but the fact that these folks came up with the BS that they did is just insulting. Instead of passing this up the chain to VW and saying that they aren’t able to fix it until VW addresses it they just make something up so that they don’t have to deal with the issue. This is horrible service and a horrible way to treat customers.

This review pertains to VW Sheppard, specifically the service department. This is the most disreputable dealership I have ever dealt with. They recommended a brake fluid exchange even though I had done it three months ago. When I came to get my car back, the service associate even checked the car in front of me and my brake fluid was clean as a whistle. These guys are scam artists. They recommended other repair items that I believe are unnecessary. Find a local mechanic you can trust, don’t come here unless you want to be fleeced.

My review is actually for Sheppard Hyundai. I bought my car from them a couple weeks ago, drove down from Portland to come pick it up and it was well worth it. I’d been looking for a car for over a month and it was not fun. But I came across the car at their lot and just loved it. Charles even uploaded a video for me on youtube showing me the car inside and out and I really appreciated that. I worked with Teresa who was so helpful and made me feel very comfortable about buying the car pretty much sight unseen.
Two weeks later and I absolutely love my car. Thanks to everyone at Sheppard Motors Hyundai for working with me and my financial situation. Even though it’s over an hour south of Portland, I will still keep you at the top of my list next time I buy a car!

There are many VW certified techs/​auto shop in town that does VW maintenance/​repair at much lower cost and with much better customer service. Do not expect honest service staff here, they only want your money, i.e. they claim there are problems in your car, recommend replacement and would cost at least $ 500 and up to $ 1500 to replace parts. When in fact there is not a significant problem. Real situations, I have other techs in town checked my vehicle. I’ve been going to Sheppard for a few years, will NOT go back again.
Go to other local shops for honest service staff, not this dealership. Save your $ and energy, don’t go here.

I was on a road trip when my Jetta completely died at a rest area outside Cottage Grove. While their website was inaccurate about the time they were open, I left a panicked message while waiting for the tow truck and Casey called me back to confirm that they were open and waiting for me (my Dad had also talked to him). Once we arrived, they took my car back straight away and took a look. Luckily it only ended up being a loose connection to the battery, and they DIDN’T CHARGE ME FOR LOOKING AT IT!!! Casey also had an extra key cut for me while I was waiting and offered to see if there were any active recalls (all were taken care of previously). I highly recommend these guys — they were great!

I never would have believed that I would have thought of a car salesman as a guardian angel, but that is precisely what you get if you’re lucky enough to work with Tom Ross. He shares the information on his dealership’s costs for the vehicles you’re interested in: purchase, transportation, shop costs, etc., so you can understand exactly how he arrives at a fair and reasonable selling price. No need for haggling or angst over whether or not you got a good deal. Most amazingly, he truly is a customer advocate. I was interested in a car model that had reliability problems. He could have sold me the car, but instead he proved how much he really cares about people by educating me about why I should avoid that particular model. Buy a car from him, then send all your friends to buy cars from him. It’ll be one of the best things you’ve ever done.

I would avoid these shysters AT ALL COSTS. I had a car that, while under warranty, had an ‘upgrade’ to the convertible roof strongly recommended to be performed. Three times in a row I drove the car home, put the roof back… only to have it freeze half way up! THREE TIMES. My mistake was not just instantly calling to have it towed back to them as-​is, the roof being ripped off by wind in transit be damned. Each time I had to RIP STUFF OUT just to make it drivable to return to the shop, and each time, as I had done that, they could find no fault of their own.
I finally return to have them fix it a fourth time, and was informed that due to the warranty having expired, that they were not going to fix it. When I drove it home that day, the seat belt alarm went off for precisely twenty minutes.
Today I am waiting to hear back from them after taking my car in for a recall… that three days ago was told would take one hour and requested that they call me when it was complete. I have left two messages today (when their service desk won’t answer the phone) and have yet to hear back from them.