Sanipac

Wish I could give them 0 stars. Living at my house for 3 months now and they have yet to remove all of the garbage from the can. Figure it out Sanipac! Also from a marketing standpoint maybe delete your Unilocal page instead of leaving 100% negative reviews up for the world to see.

Cut ties today after years of commercial service. I deal with bio hazard and am very disappointed in the customer service and treatment this week. Customer service makes the difference and it hasn’t been the case lately. Dropped them from 3 different commercial accounts for this reason.

Ridiculous
Garbage never got picked up on its scheduled day (friday), I call Monday to have it taken care of… left a voicemail. Lady called back and tells me a driver will come Tuesday.
Tuesday comes around, 1:30p Garbage still there. Call and leave a voice mail, lady calls and explains he will be on his way shortly. I ask if there is a way they can cover my charges for a couple extra bags of garbage out on the curb… since I havent had a garbage can in 4 days. NOPE, they’ll have to charge me for that.
How pathetic, this should be common courtesy for any business.
YOU FUCK UP… YOU MAKE IT UP TO THE CUSTOMER SOME HOW.
Jesus, its not like I was asking them to pay my whole bill.
On the hunt for new service elsewhere… if there is something.

It’s unbelievable how often Sanipac forgets to pick up my trash/​recycling. I even started calling specifically to let them know I’d put my bins out and would they please remind the driver to pick them up… and even that didn’t work! (Though somehow they never have any trouble collecting my payment.)
Today is Day #3 of waiting for my glass recycling to be picked up, every day I call, and every day they say «Someone’ll be out to pick it up!» They always ask a bunch of troubleshooting questions, aimed at proving their drivers blameless («Did you have the bins out at the street by 7am? Were the lids closed? Were they visible from the street?») and insist on reconfirming my contact information. All that plus waiting on hold to even get to that point means 10 – 15 minutes wasted every time I put the trash out.
Ironically, when I got home today, there was a Sanipac truck in the middle of the road blocking my house, engine idling, and the driver, out stretching on the road beside the truck, lazily waved me on, even though there was about 6″ clearance on either side of the truck.
But no, he wasn’t there to pick up my glass recycling.
After years of trying to work with them, I’m finally giving up and cancelling my «service» (or lack thereof). Walking to the landfill would be easier than trying to get this company to show up on schedule.

Booo. Never again. Left trash in the street that blew all over. Our neighbors still have Sanipac and we’re now picking up their trash left in the street after garbage day. For some reason they can’t get out of their trucks to take care of business. I think people use them because they have never tried any other company and don’t know how much better it can be. Try Lane Apex!

We lived in Springfield for many years and loved our Sanipac driver. It was tough when we moved to Eugene because you never know what your going to get when you move from one area to another. Our Sanipac driver in Eugene was just as friendly and courteous as our longtime driver in Springfield. The consistency from one area of town to another speaks to the quality of people at Sanipac and the great customer service they provide.

Sanipac is an amazing supporter of the Eugene community. My friend’s son was one of hundreds of children that received a bicycle from Sanipac on Christmas morning when their family was going through a tough time. Thank you for caring Sanipac!

Avoid these guys if at all possible! I wish I could give zero stars. They repeatedly dropped trash on the street and our grass and just left it. The guy would take the time to go through our recycle bins and pick out things that apparently did not belong and instead of putting them in his «garbage» truck he would throw them on our grass. Every single week we had to pick up trash that this guy threw on the ground. On top of that this company has the balls to charge us for «excess» garbage when the lid was about 2 inches from closing. Luckily I have another company that also services my neighbor hood so these guys will no longer have my business.

They do a great job. Call me if I forget to pay a bill. I appreciate their customer service!

Our garbage and recycling were not picked up three times in a row. Finally, the drivers tucked a note in the lid of one bin, explaining that the drivers won’t collect the containers unless they are placed three feet apart. For months I’ve been simply bringing the bins to the curb, unaware of this requirement, and the garbage and recycling were always collected. It’s not that I’m unwilling to place the bins three feet apart– I’d have been doing that all along had I known. What frustrates me is that they didn’t post the flyer or otherwise contact me the first time I was out of compliance, rather than letting the garbage and recycling (collectively) build up for a month. If you have a choice, I would not recommend Sanipac. Garbage collection should be a fairly straightforward process, not a guessing game.

Staggering incompetence on the customer service end. I had to deal with them on a commercial level, and getting co-​mingled recycling dumpsters for an archive purge was not only an enormous hassle, they consistently failed to follow through on our requests for pickups, new dumpsters, etc. «We have no record of that call.» Mmmmk, well I do — do you want the details, again, or can I just push this dumpster we’ve been trying to get you to pick up for 3 weeks into the street?
They’ve been less bad for my residential service, but still bad. If you have other options available, give them serious consideration.

I’m a visitor to this state, and I just want to express my gratitude for this service. What a progressive state and company to provide doorstep pickup services to encourage recycling. I notice recycling containers are generally much larger than trash containers. Today, a man going through my recycling container before pickup this morning; I didn’t mind. But, later what I did mind was that he left behind HIS trash with one bottle in my recycling crate! I went and walked the dog and when I came back expected to clean up after that man. But, to my pleasant surprise, everything was gone… And not just dumped in my garbage receptacle either. It’s the little things that make up a great day. Thank you Sanipac.

Sanipac honored the offer their Sales Mgr reached out to me with. I’m back on on-​demand pickup and will be saving ~$ 6 a month over three month billing period vs the every-​other-​week service.
Thanks Sanipac — that’s legitimate customer service you provided.

I had no problems with Sanipac for the years I was a customer. Office responses are good and prompt, and the pickups were always when scheduled.
So why did I change to Lane Apex? Simply because they’re local. Part of the money sent to Sanipac heads straight to Los Angeles (notice where you mail your bills?) and then home to the giant mega-​corporation, Waste Management in Houston, Texas.
When I called to cancel my service, the first statement was, we can match the price of Lane Apex. That told me something.

Pros:
— We had some issues at our second home with suddenly no longer receiving our mail (USPS error) and our account then getting inadvertently closed. However, Sanipac’s representative (Candy) took care of the issue entirely and everyone was very friendly and easy to deal with.
— More reliable than Lane Apex
— Can start/​stop accounts, resolve issues etc online and via email
Cons:
— Long wait time on the phone and it can be hard to get a hold of supervisors
— Far more expensive than other places we’ve lived. Last house we had about $ 16 in charges a month, at Sanipac the same amount costs us around $ 40 a month.