Omnishuttle

I’ve used Omnishuttle for years. Have never had a bad experience. Will continue to use them.

I get what other reviewers are saying about the dispatcher being rude, but the service itself was awesome. I requested to be picked up at 3:30 am, and my driver, Justin, was prompt, personable, and super professional. Avoid the dispatcher and book online, and your experience should go smoothly– thanks, Justin!

I’ve taken Omni Shuttle on a couple occasions where they would cram me into a van with a bunch of people not having enough seat belts to go around. It was extremely uncomfortable, and I’m not sure what the legality of that is. And obviously it took forever to get to my location with that many people in the van. I will not risk my life again with Omni shuttle.

**If you MUST use this service, lie about when your flight is leaving.** They will not refund your prepaid ride unless you miss your flight because of them!!!
I scheduled a pickup for an elderly man with Parkinson’s who was flying internationally. He needed to get there well before boarding time. I conveyed our needs to the owner/​manager. They called 15 min before the pickup window and said they were running 15 min late. Fine. An HOUR after they were supposed to arrive, no further communication from them. Based on poor reviews we’d seen in the meantime, we scrambled and found a ride (from Corvallis) and Omni would not issue a refund because ‘the driver was 5 min away’ and he technically wouldn’t miss his flight… Do not tell them when your flight’s leaving if you are stuck using them!

Scheduled to have a 4:30am pickup — by 4:40 hadn’t showed and their # didn’t pick up. Can’t depend on them if you need to make an early morning flight!

There are many things about Omnishuttle that I love — the drivers are great, the van is comfortable, I feel very safe. I’ve been using them since their start-​up.
What doesn’t work for me is this scenario: I’ve made a reservation weeks ahead to be picked up. I pick my time so I will be able to check in but not wait around too long for my flight to take off. Many times Omnishuttle calls back a week beforehand to let me know they will be picking me up 30 – 45 minutes earlier because they are busy. This is unacceptable to me since I do not like to wait at the airport. So when this happens (and it has happened three times now) I cancel my reservation and book a taxi. Wish they would not change my reservation!

The only legitimate ride service to and from the Eugene Airport. They have an online reservation service and priced less than a taxi ride. Very friendly competent drivers. Been using them for ten years now. They show up on time and are ready at the airport to take me home.
make an online reservation, enjoy the ride.

These guys & ladies are great! They are prompt & courteous. And they have great rates. Way less expensive than taking a taxi the same distance. I went from airport to Thurston for $ 30. Works for me!

Lack of professionalism and customer service… Stranded me at the Eugene Airport… Terrible experience paid in advance for a round trip airport transfer. Arrived at Eugene airport and no one was at the Omni desk. I called and left 5 messages to both numbers on their website. The local phone number and toll free — both went straight to voicemail, waited at the airport desk for over 2 hours. Ended up hitchhiking home. After leaving my name and cellphone number on all of those voicemail messages, they never called to apologize, process refund or ask if ever got home. I had to call again 7 days later to get my money back. Thanks for nothing. You are better off walking, avoid at all costs.

I recently used Omni shuttle for transportation between the airport and Eugene. I made two trips in as many days on Omni Shuttle and both of my trips were wonderful. I shared the ride to Eugene with two other passengers and both of my fellow passengers and the driver were friendly and helpful. I was a solo passenger on the trip back to the airport. Both drivers were kind and provided me with fun and helpful information about the area; it was like getting a mini tour! Thanks.

Wow — incredibly rude staff! I don’t know if this is the only game in town or what but when I tried to schedule a ride to the airport to be picked up no later than a certain time, the person I was talking to (Bill) said they can’t schedule that way. I said it could be as much earlier as he wanted as long as it was earlier not later and he said they have lots of students going and he didn’t know when they would get there. I can’t schedule a ride when they can’t guarantee it will come in time to make a flight! He said if we wanted to get there early to get a taxi! I guess they don’t want any more business!

Awesome shuttle service! Omni shuttle is a shared ride service based in Oregon. I recently used their services on my way from Eugene to Corvallis. I was on my way to surprise the gf since it was her birthday! My driver was very nice and i end up talking to him that much because i fell asleep: X. He had perfect timing dropping me off at the gf’s appt. They are very efficient and greet you with a smile. I would definitely use them again. Also i would like to note that i taking a taxi from Eugene to Corvallis would be around 80 bucks, i paid $ 60 bucks. its about 47 miles to get to Corvallis.