Mr Appliance

Well, My heating element went out in my old work horse just after I moved to my new home. I was out shopping for a standard old school washer and dryer. Let me tell you there isn’t a lot of them around anymore and further more there aren’t a lot of store fronts to get good old fashioned laundry appliances. Now I am reading these reviews and thinking many some of these people must have had a bad day prior to going here because this was a pretty good experience. I was in and out in 20 minutes paid and delivery scheduled and i had to actually reschedule it and they were able to do it same day! No frills, just a small shop with amazing quirky commercials. If you want a new machine or a long warranty or the red carpet treatment this isn’t the place for you, but if you want a good set reasonably priced machines with a decent warranty for used products then this place is rad. I would totally recommend this place.

Ok… original review was canned by the Unilocal powers that be. Evidently there was not enough context to meet their exacting standard. So… here we go again.
When I went in (yes, I actually went in) to see about selling my side by side refrig., I was met with attitude and sarcasm. I’ve haggle with many vendors over numerous years, and generally come to a meeting of minds. This guy is unapproachable: how much do I want… oh, good luck with that is pretty much the response I received. Brought the price down, but no, I’m not going to basically give it to you plus deliver. Seen this guy’s commercial? Let’s just say it captures the mind set here. Not too far from U of O campus, this guy is used to dealing with basically kids (sorry guys), so strong arming customers seems to be his tactic of choice. Just be advised that he is irascible and inflexible.
OK Unilocal,enough context there for ya?

Dear Joel,
I came on here to give you a 3 star review after the experience I had in buying a product from you. A 3 star review instead of a 5 star mostly due to customer service. The product was good. The product was exactly the opposite of your customer service. Bad. I decided on a 1 star review after witnessing you mocking your customers on their issues with trying to fix a problem. I do believe with that attitude you can accomplish the low life goal of a used car salesman at BEST. But I’ll assume that you’ll just settle for making just enough money for your hair frost and crap commercials, ripping off people who don’t know much about applinaces. I will stick to Internet shopping where I don’t have to deal with used car dealership mentality and people with frosted hair and 3 names (joel, rico, Mr appliance)

I didn’t get past a phone call with this place. They were so rude and didn’t accommodate one bit. This guy didn’t care at all. What a joke! That’s no way to run a business. I WOULDN’T recommend this place to anyone.

About a year and a half ago I bought a washer & dryer from Mr Appliance, it really was a good experience and I was told if ever I have any issues with it to give them a call they will come out and service the machine. Well the lid safety switch started going bad so I gave them a call, I was told they couldn’t help me, as they only do in shop repair. I asked if they could refer someone to come to my home and he refused that request too.
He said he could make more money by not coming to my home to fix my machine.
I called AAA appliance repair, they came out the next day and fixed my machine in less than 30 minutes… Cost was $ 104.95 including the part.
Guess Mr Appliance lost my business.

Mr Appliance is great! Repaired my room air conditioner in a few minutes. Knows his stuff on Appliance repair and cost effective. Uses the best parts to make your machine work for the long haul.

My washer and dryer are still running strong 3 years later. Never once needing repair.

I purchased parts for my dryer from Mr. Appliance twice. The shop is fairly close to my house, which is why I gave them a second chance. The first time I went in, the customer service was not good. Instead of being patient with me, understanding that I know nothing about washers and dryers or mechanics in general, the person at the counter was condescending, and while I did end up with the part I needed, I left the store feeling like an idiot. I went in again (against my better judgement) a few weeks later for a different part, because of the close proximity to my house. Same person at the counter, same condescending manner. I ended up buying the wrong part, but as it said on the bag, the store won’t take returns, even unopened. Mr. Appliance has lost my business indefinitely. I would rather pay more to have a pleasant transaction with a helpful employee somewhere else.

I love this place! I own a W/​D set that I purchased 18 years ago, that haven’t let me down yet… with exception for a few agitator cogs and a thermal switch. Even though the instances are few, the folks at Mr. App. have not only had the right parts & prices – but they’ve offered laughs and education. :)
I don’t know the dudes name («Mr. Appliance»), but he’s taken me aside and walked me through parts/​pricing on rebuilding my units – after assuring me I own some of the most durable units built. He’s taken me through some of the most common issues he sees, repeatedly, in the latest models. His insight has put me at ease. I was considering buying something newer and much pricier than my current machines, right off his floor… but rather than jumping on a sale, he inquired about what I am using and then advised me to keep what I have. That’s an outstanding act of REAL service = looking out for the customer, first.
I recommend them to anyone.
Keep in mind that it may not look like a shiny new store, but don’t let the curb appeal lead you astray. With the cost of running a business in mind, I believe that rather than spending their money on «smoke & mirrors», they spend the money in ways that trickle right down to quality products/​service for you and I, at an affordable price.

Extremely rude. I explained exactly what I needed over the phone and when my fiancé went to pick up the parts on two separate occasions they were very condescending. She told me they put her down, so I called and they were rude to me. I called on another occasion and explained that they sold me the wrong part and I was told I was installing it wrong. It was still in the package, I explained I cross referenced the part numbers and was told part numbers don’t matter by the lady on the phone. Once Rico got on the phone he said the part I needed was 2″ longer then what they sold me. They are unwilling to refund my money even though they sold me the wrong part. They are willing to lose my business over $ 15. Oh well.

Went in there with cash in my pocket to buy a dryer. Got the impression they couldn’t have cared less. I don’t mind a bit of ornery eccentricity, but I thought at the end of the day they would want to take my money. Completely blew me off. Literally left me standing there. I walked out. They must be selling so many appliances just don’t care about one more customer or what they think one way or the other. Whatever. Waste of my time.

Only gave a one because i can’t give a zero!
bought a fridge from him for 500.00, has warranty.
AFter it was delivered found that it would not cool. When i called him back was told i would have to bring it back myself or could pay a $ 100 service charge for one of his guys to fix it. So, since it won’t fit in my trunk I forked out the money.
He came out «fixed» it., lasted 2 weeks. Again since it was under warranty I paid the 100 bucks and he sent some one out to «fix» it… worked for 2 weeks.
He was very nice when i bought but once i had to call him because it stopped working, he was very nasty on the phone even stated it wasn’t his fault.
Please note that they require to to paid for service call in advance with credit card.
Today I waiting for a repairman to see what is really wrong with this thing.
For all the money i have put into it since buying I should have bought new.
So far $ 800.00 and counting.
He does not stand behind his products.
The warranty is garbage!
Now everytime i see that stupid WAAAAAA on TV want to puke.

What ya see is what ya get with these folks. They don’t candy coat. They don’t blow smoke up your a**. They know their stuff and they’ll be honest about whether you could or should save your appliance. And if not, they will give ya a super duper deal on a USED replacement. And if by chance, something goes wrong with your new used appliance, they be out immediately to fix it. When I say immediately, I mean they are ready to come out before you can find the time in your day. Always timely. Always professional. $ 40 for a house visit or you can bring it in at no cost except for the repair!
People seem to take these folks as rude or crass. They’re just honest, straightforward, no bullsh** kinda folks. My opinion???
*Some people just can’t handle the truth*

We were in the need of a washer and dryer once we moved back to Eugene. We shopped around and looked at our options, then we decided to see what Mr. Appliance had to offer.
We were greeted right away and told the employee what we were looking for. With the move, money had been pretty tight, but we had a few hundred bucks we could drop as a deposit.
We spoke with Mr. Appliance, and he said we could do half now, and half on delivery, which worked perfect for us. That following Friday they showed up at our door with the washer and dryer ready to unload.
While they were installing the set, I was told the I needed to call Rico (Mr. Appliance) and have a word with him. So I did! He informed me that the set we were originally looking at was not a match, and that he decided to upgrade the dryer so they matched and we got a better deal. I thought that was pretty cool of him to point that out to me.
We paid $ 400 in total including delivery. It was delivered, installed and out within 15 minutes. I really have no complaints about how this went down. We were treated good and our washer and dryer work awesome. He earned some repeat business from us. The only thing that I kinda laughed about was when my wife looked on Craigs List for a set. She found the EXACT (at least it looked the same) set at Mr. Appliances for $ 40 cheaper than what we paid. He may have got an extra $ 40 out of us, but that’s OK… I’m glad to have a good washer and know that if something happens to go wrong with it, he’s happy and willing to help fix it.

OH my GOSH!
NEVER have I experienced such rude customer service as I just did a few moments ago with whoever answered the phone for Mr. Appliance today (Wednesday 27 June 2012 11:30’ish am). It was some impatient woman who really needs some customer service training!
So, we have a really nice W/​D set that we would like to sell or trade because they are too large for the new space we are moving to. I called Mr. Appliance to see if they were interested.
The woman was so rude on the phone — interrupting me, not listening, accusing me of giving too much personal information (I told her I had to go upstairs to look for the model and serial number on the machines themselves… then I had to go downstairs to look at the receipt to see how much we paid for them… I guess that was too much personal information for her? Sorry! I was just trying to explain why it might take me a minute to give her the information she was asking for! OMG!) She was rushing me, not being friendly at all, it was just a horrible phone experience.
I basically had to excuse myself from the conversation and hang up on her while she continued to talk and say rude things.
Oh my gosh. Honestly. They could have had a sweet deal on their hands but they can forget it now!
[update] Thank you for the response Mr. Appliance? I’m assuming you were trying to be cute and funny. OK. :) While you’re retraining your chica who answers your phones, tell her «I don’t need your personal blah blah blah» isn’t something that is very nice to say to potential customers! :(«blah blah blah»? Seriously…
[Update take two] I had the «pleasure» of meeting Mr. Appliance in the flesh the other day. He came into where I work. Two of the employees ran to the back so that they would not have to deal with him. They had experienced his brand of interpersonal skills previously and wished not to have repeat experiences. I was left with quite an impression, to say the least. I’ll be one of the ones running to the back next time with my other co-​workers. Life’s too short!

We recently bought our second washer/​dryer set from Mr. Appliance and it’s great! Our first reconditioned set was purchased there too. It lasted 8 years and was a great price.
The heating element went out in the dryer and rather than trying to fix it, we decided it was time to update, so we went back again to Mr. Appliance. We got friendly helpful service and lightening fast same-​day delivery… even over a holiday weekend!
It turns out that the house that we moved last year had a problem with the dryer vent set-​up, which is what had made the dryer go out — the delivery man helped us fix that too for no extra charge. That was great to know & we really appreciated the extra help!
I definitely recommend Mr. Appliance for household appliances and appliance repair. He will save you money, for sure!

Where to start with Mr. Appliance?
They are unimaginably rude, there’s that. Not in isolated incidences, that is just how they conduct their business. I am almost 40 and I have never met people this rude– and I lived in Miami for 20 years.
They will sell you a lemon. They will tell you it’s your fault it broke. They will try to make you feel small. You can count on it.
Do not be fooled by the low prices. You get much less than what you paid for.
I am not sure how they have managed to stay in business, but it is not by offering fair products and services.

This company charged me $ 130 to come replace what was (as I later learned via the internet) a $ 3 part!
I could understand a $ 50 deposit to make sure I’d be home at the time I scheduled the repair for, but that wasn’t actually a deposit. Taking in my broken washer wasn’t an option since it was sitting full of water, you see. So that felt like a bit of a fleecing, but fine.
The fellow who showed up to do the job was rather nice, approaching the door with a cordless drill in one hand & a small part with a couple of wires on it in the other. It took him less than five minutes to open the appliance, pull out the bad lid switch & put in the new one. THIS COST ME AN ADDITIONAL $ 80. Granted, the kid spent far longer driving to & from my house than doing the actual repair, but if i’d had any idea it was such a minor fix I wouldn’t have bent over & asked for it from these people.
All in all, it would have been cheaper to get another washer off an internet bulletin board… but I’m convinced I could have figured out how to swap out that darn switch myself. Oh, and now the washer makes a horribly loud clacking sound during the spin cycle that it definitely did not before. I’m just going to suffer through it.

The filtered reviews for these guys are pretty interesting… so here’s my take.
Went in here to see what I could do about a washer ‘situation’. First off talked to one of the staff guys, who gave me a preliminary diagnosis on my washer. Then talked to «Mr. Appliance» himself who had the same diagnosis, and explained that ‘Yes, you can repair the part that’s broken, but you’ll be throwing money away as in a few months, they’ll be right back out fixing the thing that’s connected to the something-​or-​other (he named it, but I don’t recall what exactly it was).”
They offered me an okay price on a 2-​year-​old similar machine, and gave me a decent trade-​in offer too. Not sure if I’ll take them up on it tomorrow, but I was pretty happy with the advice and options they gave.
My only real complaint was that they didn’t have any front-​loading washers in stock — only one that they were just finishing up refurbishing.

Yup– I gave that Mr. Appliance another shot… I went into their store in hopes of finding a cheap beer fridge. It was hard for me, honestly to step foot in their store after the way we were treated when we ordered a fridge from them. I tried to go in with an open heart and a clear mind. I want to give them another chance, I even brought a friend with me, so that I wouldn’t have a bias opinion of them the 2^nd time around.
The second we stepped foot into their store, we were ignored and when I asked for help, we were treated with pure disgust as if we were incapable of understanding anything they said.
Once again, I have never been treated so badly by any retail store!
HORRIBLE HORRIBLE HORRIBLE!