Mercedes R Del Valle, DDS FAGD

It’s 2016 and I’m posting another review for Dr. Del Valle after visiting her today. I just love her — she has such a great personality, as do all her hygienists and entire front office team. Awesome service each and every time; I cannot recommend this office enough.

I came to Eugene 12 years ago. I never had a regular dentist until I met Dr. Del Valle.
Her work has always been excellent.
I am very nervous at the dentist and invariably, I have need extra doses of numbing on my gums, so that I know I will not feel any pain. She is always very sensitive and responsive to the slightest pain I feel.
My teeth and gums are in better shape now than they were 12 years ago.
I do not have insurance and her office has always helped me figure out ways to get the REGULAR dental care that I need, so that I can afford to pay for my dental work.
I have seen her improve her staff and office throughout the years, to the great benefit of her patients. She is a woman who works diligently to improve her already excellent dental skills and improve her office to provide the best dental office in Eugene.
I will be her patient for as long as I am in Oregon, even if I move from Eugene.
I will travel back to get work completed in her office.
Her work has always been excellent.
I highly recommend her to be your primary dentist.

So I didn’t want to write a review about this because it was so painful… They asked me several times why I didn’t come back. So I have had a lot of dental work. This was by far the most painful experience I have ever had. I should have just called it after the first exam but it was near my work so I completed the whole bit of work I needed.
I now know why some people are scared of some dentists. I have never had my mouth so beat up. Even her exam brought me to tears.
Now I actually like her and the office staff and the person who cleaned my teeth. But the level of pain she inflicted on me was so beyond anything I have experienced that I didn’t go back and in truth didn’t even feel like I could write a review. Only her radio ads that play at my gym have caused me to hopefully warn others.
Additionally to be clear I don’t doubt the quality of the work. But unless you are into pain, which I don’t think is required for quality work don’t go here.
I have had braces and several oral surgeries and lots of work done over the years. This made me realize why some people are scared of dentists.

This was hands-​down, the worst experience I have ever had in a dental office. I am no stranger to the dental chair, and am a healthcare professional, so my comments are based on experience and how a patient deserves to be treated. I also grew up with a mother who was a dental hygienist.
My experience:
My name was called, I was brought back to the exam room and asked some questions. Since there was no introduction as to who this person was, I asked «are you the hygienist»? No, I was told, she was the dental assistant. I then had to ask what her name was. Same routine with the hygienist. She walked in and started talking to me about the cleaning, again, I asked for her name since no introductions were made. During the entire procedure, I was treated to overhearing this very loud woman in an adjoining room explain to a patient how bad his dental issues were and what extensive treatment he would need. This hygienist performed the most pathetic cleaning I have ever had, and, to make matters worse, she told me I have severe bone loss, which I definitely do not. After she was finished, I sat waiting for the dentist while the hygienist kept going over to remind her «a patient was waiting». Finally, this gowned and masked woman walks over and asks the hygienist «what do we have here»? She never introduced herself, talked nonstop while performing my exam and looking at my x-​rays, and then proceeds to tell me that I need $ 5,000 worth of dental work! WHAT? She was brief and dismissive… and on to the next patient she went. The front office staff never sent me the promised paperwork with the quote for the expensive dental work.
Just as a follow-​up, I had a repeat cleaning a week after this experience since I felt the cleaning was poorly performed. Yesterday, 6 months since this horrible visit, I had a cleaning by an excellent hygienist and a complete dental exam by a well respected and highly regarded dentist in Eugene (Dr. Fife). Big surprise, no dental work needed, and no «severe bone loss».
I truly can’t understand where all the positive reviews come from.

I’ve been seeing Dr. Del Valle for a few years now and I’ve always been impressed with her service and compassion.
She uses digital x-​rays and a electronic wand with a small needle to give pain medicine into the gum, it’s much better than a large shot.
She also takes into consideration any dentist anxiety you may have. I have none, but she does work with patients who do.

I would actually not recommend this dentist. I was uncomfortable having all my needs handled by the assistant, and then not discussed with the dentist (she was rushed in, but still). I was uncomfortable sharing the space with the dentist because she does not seem to be «checked in.» At least she did welcome me to leave when I said I was not comfortable. That assures me there is some ethical responsibility here.
If you are looking to take highly addictive anti-​anxiety drugs I would unfortunately recommend this place… unsure that slapping highly addictive drugs on a dental appointment is right.

After being in immense pain for almost two years I finally decided to do something about my bad cavity. My immense fear of needles and going to the dentist kept me from seeking treatment sooner, in addition to not having insurance. I choose this office after reading the stellar reviews. The staff did a great job of explaining my options to me in the end I ended up deciding to just have my tooth extracted. I was very comfortable throughout my extraction and the numbing procedure went very well no discomfort. I definitely recommend this office especially if you are like me and have fear and anxiety over going to the dentist.

I was on the hunt for a compassionate and kind dentist after a couple of awful experiences. I finally had the opportunity to get good dental insurance that allowed me to select the office I wanted to go to, and after reading all the reviews, I picked Dr. Del Valle’s office. I don’t need to reiterate everything already stated here; but it is true, she is the best in town. Not only that, she is funny and not alarmist about your oral care. Her staff is kind and caring, offering anything I might need to deal with my dental anxiety. If I could give more than five stars, I would. Highly recommended.

Dr. Del Valle has to one of the greatest and most talented dentist in Eugene. She’s absolutely astonishing. She handles great care with all her patients and tries to make them as comfortable as possible. She really tries to meet everyone’s needs. She’s great with adults of all ages and marvelous with the children. What I love about Dr. Del Valle is that she’s always full of energy to try and make the appointment as fun as possible. So those with a little anxiety or nervousness about dentists, she’s the Doctor to go to. I’ve been her patient for 3 years now and not once have I had a problem with her work. She’s an awesome general dentist.
As for her dental team, they definitely know what they are doing. I completely recommend this dental office cause you won’t be disappointed.

I’ve gone to Dr. del Valle for years. Appointments have always been easy to get without having to wait too long, and I have never had a complaint about the level of care. The hygienist, Karen, is also wonderful and gives the best, most gentle cleanings I’ve ever had. Doctor and her staff have plainly happy and friendly relationships and carry on in the office with ease and humor. They have always greeted me with smiles, asked after my family, and caught up with me on what’s going on in life since I was last in. It’s pretty great to go in for a routine dental check-​up and feel like I’ve spent an hour chatting with friends.
It’s not all chit-​chat and chumminess, though. There’s some seriously terrific dentistry going on here. Aside of years of highly satisfactory routine care, I’ve had a crown installed (a thing of beauty that you’d never know was artificial if I didn’t tell you) after Dr. del Valle performed, with her usual finesse, a particularly hairy molar rebuild of a botched (by another dentist) build-​up and post, composite fillings that are virtually invisible, and the replacement of a couple of dark, silvery fillings in such a way that they all but disappeared. I plan to have her eventually replace my remaining metal fillings with her beautiful work so that it looks like I’ve never had a cavity in my life. :)
I always recommend Dr. del Valle when a friend is looking for a new dentist. My family see her as well and have been as pleased with her practice as I am. Many times over the years she has made suggestions and tweaks to care in order to save me and my family money on treatment even if it meant a little more effort on her part. I’ve always deeply appreciated her forthrightness and her honesty. She clearly loves what she does, likes her patients, and has proved over and over that she prioritizes taking care of people above making an extra buck or two whenever possible.
Give her a call.