Kiefer Kia

These people are the Kings of deceptive advertising. When they are called on the carpet for it, the sales team take no responsibility for it. Kia may be a good car, but this dealer is a scumbag of the first order. Do NOT do business here.

I wish I could give them less than one star. sleazy and slimy doesn’t even begin to cover this. a dealership who tells you that their deceptive marketing practices are technically legal is a huge clue. And from reading the reviews I am thrilled with my decision to purchase elsewhere. you would have a more straightforward transaction buying a car from a crackhead on Craig’s List. Stay far, far away from this dealership. toss their junk mail and find a reputable dealership that doesn’t rely on utter garbage to get you in their doors. condescending salespeople. even with great credit and a blank check from your credit union. terrible service, rude people and did I mention the highly deceptive marketing practices?

Went in and was told I qualified for a new car with $ 200 month payments. With my less than perfect credit, I was skeptical. So I told them I was not interested. Now, a month later, I am still getting ‘turn down’ letters from various lenders that they could not approve my credit. When I didn’t even apply for credit in the first place! All of these inquires have actually LOWERED my credit score. You should avoid this place, they are VERY VERY DISHONEST.

I waited to write this review to give them a chance to make things all right but they won’t. Purchased a $ 20,000 car last Oct. We knew we had the credit to qualify for the current promotion but they never even tried. They also changed the price of the car more than once. When we got all the letters in the mail from the banks they ask to finance us, the prices didn’t match on each quote. That’s just shady! In the end they used the bank we ask them to use so if they would have just started where we asked them it would have saved 4 hours and inquiries on our credit report! Once we finally agreed on the price, we asked for the second set of keys. The lady from the Internet department told us that the owners daughter runs that department and must have misplaced them. We would have them mailed to us asap. After a month I called and was told for a second set of keys it would be $ 450! So for $ 20,000 you get one key apparently because they lie about the other one. My wife and I are ready for another car purchase and will be avoiding them completely!

Had to take my car in for a recall fix. The gentlemen in the service department were very friendly and personable. They made me aware that I had never taken advantage of my free oil change when I purchased the vehicle several years earlier and offered to take care of it today. My recall fix and oil change was taken care of in the estimated time they provided and I was very happy. I believe I will come here for future oil changes as they also offer free tire rotation and a veteran discount.

Not a fan of Keifer Kia ! We will never go back after the parts mgr came out of his hole to yell at me !
Can you believe it? I am not making this up. Been a Eugene resident for over 22 years and the customer service at Keifer Kia is the worst i’ve seen anywhere.
He actually raised his voice loudly and said «Who told you to take time off work to bring in your new Kia that is displaying the check engine light? In response to me being distraught that my wife would not drive to her Dr’s appts. because the engine light was on. Further more Keifer Kia would not inspect my vehicle that day, would not offer me a loaner vehicle and could not tell me if my vehicle was safe to drive.
After getting yelled at, I asked to speak with the general manager who then came out of his cave and asked me to leave. Can I give this dealer zero stars ?
In March 2015 my wife was hit head on by a young driver who fell asleep after working his first nightshift, One mile from our home. both vehicles were doing about 35 – 40 mph. Both vehicles totalled. My wife sustained broken ribs, ankle. Ive seen pics of other car crashes that looked similar to ours and occupants died. No one died in my wife’s crash but it was bad enough she spent a week at hospital.
I credit Kia’s 5 star overall crash rating with saving my wife’s life. Thank you Kia.
To replace our totalled Kia my wife and I drove 100 miles to Portland, OR area to purchase another brand new 2016 Kia Sorento from Beaverton Kia. They were

I went here and the guy that helped me was not professional at all. He came to me with a deal with payments of 400+ I didnt want that because I wanted to pay less than what I already was paying. I said I didnt like that he said «would you rather drive this nicer car for more money, or this piece of shit» referring to my current vehicle. That’s not professional. I went to lithia Nissan and they got me something I wanted and got me out with a new car that same day. Whereas kiefer drags things along. Nissan has better customer service. They have kias too (:

First off they should not get a star at all, and i will tell you why i traded a perfectly good running well kept nice car in cause i needed something with better gas mileage and i thought i was getting a great deal well i was wrong first off i was guaranteed that i would leave in a car the same day and 2 weeks after filling out the paper work i got my car this is after the salesman Steve Dunn backed it into the building so the bumper had to be repainted and the abs sensor was supposively replaced but when i went to go get it the light was still on he said i can bring it in to be replaced again but i don’t want them touching my car again especially after being lied to by Steve and his manager jj when i asked if it was mechanically sound they said they put so much money into that car to make sure it was in great mechanical shape but apparently they didn’t check the alternator cause 3 weeks after having it i had to buy a new one which they refused to to anything about but even before that the first day i brought it home the passenger side front bumper was popped out causing a good sized chip of paint to come off revealing bondo so we took it to a body shop and were told all the body clips were broken off and my bumper is being held on by 1 bolt which once again they are doing nothing to help me out with other than offering to charge me to repair it and the body shop guy said he would’ve been fired if he sent someone home in this car! And then i figured i might as well get my oil changed even though my sticker from them said they did it at that point i obviously didn’t trust them so after getting my oil changed they checked the transmission fluid and showed me that it was nice and brown rather than pink and when i told them that they said they don’t do that even though they do like a however many point inspection so once again i get to pay for that but back to how bad this dealership is when i picked my car up i noticed the temp tag seemed wrong so i asked Steve about it and he said oh ya it doesn’t expire till next month so the next week he called me to tell me that was the wrong temp tag that one was just for taking it off the lot and he promised me he would personally bring me the correct one so 3 days before it expired still nothing so i called him and was told he’d mail it to me along with 2 other people who said they’d get one mailed out so as you can guess i never got one in the mail and i was now driving with an expired temp tag i called and spoke to someone who made Steve drive me my correct one after driving 3 days with an expired one very professional so after having all these problems i was told to call the gm russ and so i did many times with no answer and left my number every time and to this day have yet to hear from him once again very professional. So if you are reading this please take my advice and don’t get roped in by these people i was either lied to or ignored by every single person there. My question is are they so desperate to sell a car that they will just throw you into a car that they know is in shitty condition knowing that I’ve got kids and drive an extensive amount for work. The answer is yes cause they don’t give a shit about anyone so long as they can send you home in piece crap car and put money in there pocket i hope you will listen to me and choose a different car lot and be sure to research it very well cause i don’t want someone to have the experience i have had

Talked to kia problem resolved

After the usual, slimy sales routine… got our Kiefer Kia Sedona… They refused warranty work, saying we didn’t have a warranty. We purchased extended. Brought in for minor repairs, they kept it 4 hours, called us… nothing done. Jack door still falls off, arm rest still loose…
Recently, the key became locked in the ignition… locked in the ACC position. They denied an issue existed… but, search it up, it’s been an issue for around ten years. We took the vehicle to a local repair shop that did third party warranty, as we DO have and purchased the premium coverage. They gave him wrong part numbers, and told him they were not aware and never heard of such a thing. We will never buy from Kiefer Kia again. If you had good service with, bravo for you… you are not in the majority.

In large purcases there are few things in life as exciting as getting a new car or as stressful. I can say this! The sales and service at Kiefer Kia is above and beyond. I felt like I was hanging out with family. But the professionalism never took a back seat. I was a bit of a hard case due to my not so great credit and my less than great trade that I still owed on. Seriously thought it couldn’t be done! I was sooo… wrong. Thank you Christine for your welcoming me and making me so comfortable. And Marrisa. Totally loved you from moment 1. And Sean for helping make what could have been scary so much fun and easy!!! I got my Kia soul. And it’s Awesome !!! Come see us at Pineway golf course. I would love to spoil you too!

I took my daughter to Keifer Kia to look and possible buy the Kia Soul.
The salesman was great and very friendly.
The price started at 20k.
She really wanted to check what the monthly payment would be and see how low she could get it.
My daughter decided to think about it and 2 minutes later the sale man came back and the price was 19k.
She was pretty adamant about waiting and thinking about it and then the general manager came over with and offered car for 500 of cost which was 18k.
Even though My daughter did not buy a car yesterday, The dealership seemed fins and the staff seemed friendly enough.
The only thing I wish is that dealerships did not play games with price
I walked in and the best price was 20.000, And when we were ready to walk out and do nothing the price now was 18 000 all of a sudden.
Give me the best price to start with and don’t play games

What a joke.
People hate buying cars. They hate the slimy interaction between someone who is trying to take their money and sell them something that they (at the time) promise everything and deliver far short of that.
That is my experience at Kiefer Kia. Between yelling matches with salesmen and arguing with their absolutely horrendous service department, it has been an experience I never want to have again in my life.
After I purchased the vehicle, their service department, led by a man who wants nothing to do with customers other than to take their money, never once tried to help with the problem I had. It was simply blown off and my time was wasted.
I feel taken advantage of. I steer everyone clear of this place. Do NOT go here under any circumstance. You will be left hanging out to dry!

First, I must write that I have never purchased an automobile from Kiefer Kia. My interaction has been limited to routine maintenance on our Sportage. (A great vehicle by the way.)
I am frequently frustrated with Unilocal reviews where the reviewer feels that somehow it is acceptable to paint with a «broad brush» and color an entire organization based on the actions of one individual or one experience.
I have been totally satisfied with the service that Kiefer Kia has provided. They are fair, above board, and helpful. I like the fact that they let you know, AHEAD OF TIME, the extent and cost of your next service. They have a punch card system for oil changes. Purchase 5 oil changes (one of the best prices in Eugene), and get one free. And, and… wait for it… they wash you car before returning it to you!
Now that’s service.

I had a gas guzzling European luxury car in constant need of expensive repairs. I wanted a practical used sedan. The staff at Kiefer Kia gladly took my car and turned it in to something wonderfully boring. It was a quick, easy transaction. Basically everything I could have wanted in a used car buying experience. I’m thrilled with my blasé car.
Oh yeah, then the creepy 21-​year-​old salesman took my cell number off my paperwork and bombarded me with constant texts asking for dates, etc. I am fairly sure this particular service was not in the paperwork I signed, unless harassment comes with the extended warranty. Yuck.