H & H Veterinary Care

They have an awesome staff and a great preventive plan. Thanks to them my little kitten (Lestrade) is back to terrorizing me again with his demonic claws (which were trimmed for free, thank god. you should see the lash he gave to my chin) and should be completely back to his awful ways in no time. I’d say I can’t wait to traumatize him more by bringing him back there, but he seems to like them more than he does me.

I’ve been through a few months of trying to manage my dog’s un-​diagnosed orthopedic ailment with very conservative treatment with H&H, and am anxiously awaiting our move to another vet. I’ll enumerate my main complaints:
1) They have a free-​roaming pig. While cute, the pig is somewhat of a nuisance to excited dogs, and the staff do very little to keep her in check.
2) They stack appointments like crazy. I’ve had appointments early morning, afternoon, and early evening. It doesn’t matter — I reliably wait 30+ minutes before I even make it into a room (and usually wait another 15+ in the room), and one time waited 1.5 hours.
3) Possibly related to their appointment stacking, the vets are extremely rushed and spend almost no time with the animals. The last vet said she saw no lameness in my dog, citing her expertise in equine medicine. Could be the fact that my dog’s highly abnormal gait doesn’t come through when the exam is performed in an exam room marginally bigger than a coat closet, but my dog limped all the way back to the car, so…
4) As mentioned in my previous review — they really push a LOT of products as though they’re completely necessary. Most aren’t.
5) The waiting room is tiny. With their appointment stacking, it hasn’t been uncommon for the waiting room to be filled when I arrive. One excited pet, stressed reception staff, etc. and the whole scene is miserable.

Dr. Henery and Ms. Horning, and their staff ROCK! I followed Dr. Henery from another clinic to her now growing, booming veterinary care office. She and her staff go out of their way to make sure my two rescue chihuahua’s have the best care. I love the preventative care plan especially since my two little ones are seniors in age. Since the plan is paid on a monthly basis, it is affordable to me when I need to bring them in for teeth cleaning (included in plan) or illness. Dr. Henery is so popular sometimes there is a wait, but it is well worth the time.

I’m not a person who likes to leave nasty reviews because I strongly believe that everybody deserves the benefit of the doubt. However, my negative experiences at H&H were so extreme that I feel I should warn others away. If you love your animals, don’t bring them here.
I followed my vet to H & H after Emerald Valley Pet Medical Center closed: I had been happy there for years. On my first visit, one of the other vets joked that she had studied general science instead of biology as an undergrad because «biology was too hard.» After this experience, I believe she meant it.
Almost immediately after the merger, a routine blood screen on my dog indicated that she was having liver issues. H & H ran me through a battery of extremely expensive tests, and even when they weren’t sure what was wrong began preventative treatment. Almost immediately, my asymptomatic dog stopped eating, became lethargic, and dropped an eighth of her body weight. I asked if it could be the meds and was repeatedly assured that no, it was a symptom of the condition she probably had, because it was just about impossible for these meds to cause these side effects. When she didn’t improve, they referred her to OSU’s teaching hospital for surgery.
At OSU, nearly every step of the care my dog received at H&H was scrutinized, and the medication was deemed to be the primary cause of her decline. The surgery we had been referred for was deemed too risky in her current state, and she was taken off the meds and sent home to recover not from a medical condition, but from the meds I was bullied into keeping her on. After six weeks of recovery we were able to begin the tests all over again (with a new primary vet and at OSU), and she has been diagnosed with a different condition. The really horrible part is not just that H&H’s incompetence cost me roughly $ 800, but that it cost my dog MONTHS when she could have begun recovering and now we are in a race against the clock.
After all this, my last straw was relatively minor. Today I went to my new vet to get my other dog his routine vaccinations. Conflicting records revealed that H&H confused the vaccination history of my two dogs. If they cannot handle even this, how can they be trusted at all?

H&H veterinary care is an excellent place for your pet. They are friendly, knowledgeable, communicative, and they really do care. I brought my dog in with lower back issues, they handled the results with kindness respect. They consulted with a specialist and helped my fur baby heal up well. I’d highly recommend them to anyone.

Staff were friendly and helpful. The downtown location is not convenient for me but it’s a cool older building. Only issue was they were slow. I was told something was ready and after waiting 30 minutes it still wasn’t, I had to leave and come back.

This is the best place to take your loved pet. They saved our dog’s life and always provide thoughtful, compassionate care. Cannot recommend them highly enough.

I don’t like the fact that I got roped into a preventative care plan! I was encouraged to bring my dogs in for their care plan appointments and didn’t realize that when I couldn’t afford the care plan anymore that now I would owe for all the treatments that they were given! Really pissed me off!

This veterinary care facility is THE best! They are kind, considerate and very knowledgeable. Both of my dogs receive excellent care here and have used them a lot!

Dr. Henery and her entire staff are warm, welcoming, and entirely knowledgeable. We are more than happy to be clients at H & H. We highly recommend.

Dr. Henery and the office manager Ms. Horning (the H&H of the company name) were both wonderful when it came to taking care of our family sweetheart Minnie. Minnie needed knee surgery and the team at H&H came through with flying colors, making accommodations for Minnie to come over from Bend, taking wonderful care of her, and making sure she was comfortable and safe when she left. The instructions for after care were clear and easy to follow. Minnie recovered 100%.
We couldn’t be happier with H&H! And their friendly, enthusiastic spirit is very calming to both the pets and the family members. Minnie was also very pleased to be featured as the Pet of the Day on the H&H facebook page.

Love this Dr and her staff. Take very good care of my little pup. I would highly recommend this office. I have been going to her for three months now and could not be more happy.

Doctor Henery is great, she has a very like-​able personality and gets along great with my pets! She truly cares about my pets which is #1 in my book. She always suggests what’s best-​explains why she feels it would be best and then works with me from there. And compared to other vets in the area her prices are great! In regards to some reviews it’s important– no matter where you go– that you always ask about price, that should be a given!
Also the building is very homey which is nice.

We have been taking our cats to Dr. Henery for about 4 years now. We were extremely excited when she opened her own practice. She has always been very clear and understandable when talking about the issues that have occurred with our cats, which has not always been our experience when dealing with other Vets. She also has been conscientious of procedure costs and suggested what would work best for our pet without it costing an arm and a leg. Our cats all seem to love her and even though the trip to the vet experience is usually traumatic they are happy to see her. Her new office is in a beautiful Victorian building and walking into it makes you feel at home and safe. We highly recommend her as she has gone the extra mile in helping us with our orange tabby when he got a urinary tract blockage and the regular drugs were not working to get him better, and then when our calico had extremely unusual symptoms that we discovered were bot fly’s burrowed under her skin. Dr. Henery is very personable and has always made our stressful visits less stressful with kindness and her great wit. She has a friendly staff and we actually look forward to going to see her.

Business claims on Facebook and Website ‘Dr. Sharleen Henery has extensive experience in internal medicine, soft tissue surgery and preventive care medicine.’
Beware
This Vet — Sharleen Henery — has only been licensed as a vet in Oregon since June 23, 2009, according to the Oregon State Veterinary Board. Since she advertises as being an Oregon resident for more than 20 years– it is clear that She doesn’t have the experience of other general vets in the area. This may explain the overall unprofessional attitude in the office, and the encouragement from the vet for unnecessary surgeries– and risks She finds acceptable that other vets would not. Performing ‘elective’ surgery without withholding food for 12 hours– not sending home after surgery pain medications for the animal– and pushing procedures like shots and general maintenance care — when not due and provided by a different vet — without requesting or reviewing other medical records.
When I visited this office, I was present to assist with computer issues, not seeking care for my service animal. After being criticized for my service animals overall health while being told by a ‘professional’ vet that My dog was being ‘undermedicated’ on her monthly trifexis– even being told that I was ‘loving my dog to death’ I was scared into allowing an unnecessary spay (zero possibility of a service animal becoming pregnant as she is highly trained and always in my presence) for my service animal when she did not have an empty stomach, and was not in any way prepared for surgery.
More than $ 300 later, my 8 pound dog was put back into my arms for the ride home 85 miles away. Recovery did not go well, and an emergency trip to another vet 24 hours after the surgery required IV fluids, nausea medications, and pain medications — to the tune of more than $ 100.00 — Ironically, my regular vets who Ms. Henery was quick to say was providing questionable care– was too professional to criticize Ms. Henery. They did ensure that my dog was in good health, did not need surgery to clean her teeth immediately as Ms. Henery insisted, and took good care of my dog.
Walking in the doors of this Vet facility was my first mistake. Allowing a vet with little experience to bully me into believing my service animal had major health risks was my second. Not walking out and getting as far away as possible immediately was my third.
The refund I was promised never arrived, and the errors within the patient chartnotes that were finally provided to my regular vet show that accuracy in records is flexible in this office.
There are many other veterinarians with a lot more experience who truly care about the animals they treat and do not take unnecessary risks close by. Choose one of them, if you want the best care available for your pet.