Emerald Power Equipment

I hesitate to pile on; but these folks have treated me on multiple occasions as though I am doing them a favor by frequenting their shop. Abrasive and dismissive are two words that come to mind. There are two much more friendly & responsive shops in the area ~ All Seasons Equipment in Eugene (
) & Action Mower & Equipment Repair in Springfield (
) that can also fix your equipment competently. Unless you are a masochist, I suggest you steer clear of these grumpy folks. [For the record ~ this is the first negative review I have ever posted regarding a business on the internet.]

I have frequented this establishment (not knowing where else to go) for over 7 years and in this time I have gone into their unfriendly domain several times to have my equipment serviced. EVERY time I go in there I am given abrasive service from the clearly exhausted owners who have been in this business for far too long. They are never friendly, they are never helpful, they always give you curt responses, equipment takes 2 weeks to get serviced, and the weirdest part is that no one ever smiles… seriously. They all have permanent frowns forged onto their faces and despite my best attempts at civility and humor I could never get them to smile. All told, this place depresses me and I absolutely adore the «Tea Party» propaganda in their shop. I just learned about All Season Equipment and I have chosen to take my equipment there.

This has been the worst experience I have ever had. There are places all over town that give great service and do a wonderful job. This is not one of those places. It has taken them over a month to give me an estimate on fixing a mower.
I called to see if there was any progress and the lady took my number and said she would call me back in a little bit because she was busy. Two days later I went in because I had not been called back like they had said. The lady came out from the back and said, «I told him I would fucking call him when it was ready.» No lady, you said you would call me back and let me know what is going on with my mower.
The mower they are repairing is the same $ 3500 mower they sold me. It is a total piece of shit. The mower is part of a class-​action lawsuit and has tons of recalled parts. When I asked them how that all works, they were very vague and said their mechanic would check it out. That apparently means, «You are on our shitty customer list and so you are now garbage and a waste of our time so we are going to make your customer experience shit.»
I went here because I love supporting local folks. There are so many better places in town that deserve your business. Avoid this place under all circumstances.
–THEY SOLD ME FAULTY EQUIPMENT
–THEIR CUSTOMER SERVICE IS DEPLORABLE
–REPAIR ESTIMATES CAN TAKE YOU OVER A MONTH
–REPAIRS ARE WAAAAY OVER PRICED
–THEY DON’T HONOR MANUFACTURE RECALLS ON EQUIPMENT THEY SELL
I am a friendly guy and have been very polite everytime I have gone in there. I have done nothing to deserve the treatment I get. I refuse to be a jerk customer.