Candlewood Suites Eugene Springfield

Very nice property, beautiful hotel! Very clean, everything is new and in great condition, better than your average hotel. The only reason I am leaving four stars is because we stayed there for two nights and room service did not even enter our room to make the beds, give us new towels, shampoo, soap etc. We were basically stuck with what we had from the beginning for our whole stay. Other than that, it is a beautiful hotel.

Stopped over here for a night on our road trip between San Francisco and Seattle. The room was clean, quiet, comfortable and had a nice layout — which included a kitchenette. Forgot my laptop on our way out, and only made the discovery when it was too late to turn back. They were both reliable and efficient in mailing it to me, which was much appreciated. Highly recommend this hotel for it’s great value and customer service!

James was manning the desk when I arrived on Sunday afternoon, you see we had sold our home in Eugene and thought we had found a place to live while our new home was being purchased, what a mistake that was! We found the Candlewood using a Google search, so I was on a last minute hunt between runs to the Goodwill for a another place to call home for Myself, Dianne and our child wally, because we had to be out of our sold home that day, and the clock was ticking.
I was covered in sweat and dust from head to toe when I walked into this fabulous new Candlewood lobby, and I felt completely out of place,
James smiled and immediately attended to my needs, he made me feel at home, I explained how Dianne was crying that morning because she could no bare another night at the crossroads extended living hotel/​dump in Springfield.
James patiently explained all the amenities Candlewood had to offer like free laundry (washers and dryers), free WIFI (not throttled and pay for extra bandwidth) BBQ pits, fee movies, full size refrigerators, kng size beds, brand new rooms overlooking the Willamette river Etc.
I was in shocked and could not believe my good fortune, only I had forgotten my wallet, «not a problem» James said, and signed me in anyway, he simply asked that we show in our credit card when we return.
Well that was three days ago and we just love staying at the Candlewood, I can truly recommend that you stay here and if you are lucky enough to speak with James, tell him Larry Dianne and Wally sent us!

Absolutely HORRIBLE HORRIBLE service. Never again will I book anything with Candlewood. Room was supposed to be ready at 4, I don’t actually arrive until 7 only to be told my room is still not ready yet. Completely unacceptable. I don’t finally check in until 9, but before doing so, I brought up my issues to the front desk and to a lady I presume is management. I was very polite and not rude in any way, as I am not that type of person. The «management» lady, said there was absolutely nothing they could do and because I booked my room thru a 3^rd party she was unable to refund me or change my rate. But I could have 5 WHOLE DOLLARS credit for something out of their convenience store. Wow. No thanks. Conducting business the way you do, you’re gonna need those $ 5 a lot more than me. I couldn’t make this stuff up! When a customer is disattisfied and it is 100% the fault of the business, it is your duty to do everything in your power to ease the problems they are having on behalf of you. 1 star because the room was pretty clean. And also planning on sending my complaint to corporate. Thank you for the hospitality Candlewood.

I have no problem with the property as a place to stay. Super clean, friendly staff, accomodating.
However, their wireless Internet is absolutely horrible! I have been forced to burn up valuable data time on my phone using it as a hotspot, as their wireless infrastructure, excuse my language, sucks! I spend over 80 nights per year at IHG properties, and this is not the first time I have had issues at Candlewood. I will definitely avoid this IHG brand in the future. How can anyone get business done without internet access? Horrible!

Good news. The search is over !!! Book your reservations because you have found your hotel for Eugene OR. I stay in hotels 40 weeks a year due to work and rarely do I find one that stands out from the rest but this one does. its brand new, we’re talking brand new oh so comfy beds and modern furnishings with flat screen tvs, they even have fully equipped kitchens which have all your pots, pans, and dishes already in the room. They have an outdoor grilling area, a stocked pantry, free dvd rentals, and a nice workout area. Oh also did I mention free laundry and WIFIThe staff is great as well, modern hotel with the amenities and comforts of home… love it!!!