Auto Craft

Had such a great experience with Auto Craft and their team. Very helpful and patient from the desk to the garage. They took great care of my car. Asked questions about if there were any other repairs needing to be done on it. Went out in the pouring rain and hail to fix a minor mounting issue with the hood. Very dedicated people that only strive for good work and excellent service.

I’d go here again, but hopefully i wont have to. My car was hit just days before leaving to drive to CA for vacation and i was nervous i wouldnt get my car back in time if i took it into a shop for repair. However, the friendly and reassuring staff here went above and beyond to repair my bumper quick and get my car back to me in time. Thanks! Customer service is important to me but also quality work is as well, and my bumper also looked new and the color match was spot on. Thanks guys!

I had a fender bender with another driver and this was where his insurance recommended. They got me in fairly quickly and arranged everything with the rental. They found more damage than originally thought and had to keep my car about 6 days longer than they thought. The day my car was ready they didn’t call and let me know, I had to call them. My main problem is that I gave them my spare key which was practically brand new. They gave me back a key that looked like it had been run over and that doesn’t work properly anymore. Now I didn’t realize this until about 10 minutes after I left. When I called to inquire about my key and what might have happened to it Margaret at the reception desk argued with me. Of course nobody is owning up to breaking a $ 250 key and I was basically accused of breaking it and blaming them. I will not use them again. I’m pretty upset about this.

Brought our Mazda 6 in with significant damage to the body, trunk, and frame. Everyone there was very nice and professional. When I called about the car, I either got quickly transferred to Kevin that oversaw the repair or I got a call right back. However, I was always updated with text messages on the status. The car looks great! Thank you for all your hard work. What I thought couldn’t be repaired, you made it look perfect!

These guys are amazing. I stopped in to have them install a new side view mirror I had knocked off of my car. Not only did they do it while I waited, they wouldn’t charge me at all.
These guys will have any future business I have. They were terrific

I was recommended here by a friend who has had numerous, great experiences here! The customer service was on point and Zac went out of his way to make sure my car was taken care of. It’s the only place in town I trust with my vehicle, but I gave four stars because I think a little more attention to detail could be used. My driver’s leather seat was scratched upon return and the gas tank cover, which had been removed and repainted was imprinted (due to being set down during it’s drying process and brushed up against I assume). Zac immediately fixed the mistake on the tank cover and offered to fix my seat as well. Over all I’m happy with the total experience, yet slightly bummed they didn’t pay more attention to detail. This will surely be the best place to have work done on your vehicle in the end.

One of eugene’s best businesses. They are on the ball. I’ve been to Auto Craft in Eugene twice now and both experiences have been spot on. They repair and match the paint perfectly. Service was fast with a wide window for dropping your vehicle. The staff was very friendly and coordinated everything well with my insurance (shout out to USAA for also being incredible). Got my car back spotless; detailed to perfection. Would highly recommend them.

I had the unfortunate circumstance of being in an auto accident in my 6-​day new car. The first couple of days after the accident I was horrified, upset and stressed about the process of dealing with the accident. The insurance company for the person at fault asked me to drop my car at another collision shop — but after driving by Auto Craft for the last six years on my way to work, something made me think I should go there instead. (Thank you Oregon law!)
The day I stopped by I was still pretty emotional about the accident. I was greeted by Zac who was incredible about calming my nerves and letting me know that everything was going to be okay. Since the first day, Zac has been informative and responsive to my questions and requests. He has also gone ABOVE AND BEYOND contacting the insurance company, sending photos and also making sure that my car was getting all the right parts to put it back into its original, beautiful state. (I haven’t had to deal with the insurance company at all!)
I appreciate the staffs’ compassion and patience during my visits to their office. They are professional, humorous and down-​to-​earth people.
I would and have recommended Auto Craft to all of my friends and family.

WORST EXPERIENCE EVER! I originally had taken it there to get fixed after an accident. After the work was «done» I was just handed the keys, no one offered to walk me through the work that was done. I found so many things that were wrong with the repair job, the main thing was that the seat was not even bolted down to the floor. The impact ripped the bolt out of the floor and was not even addressed the first time. Each time we took it in, we found more glass from the impact. There was even glass in the air vents and dash that they made a comment of it being a «pain to get to» and wanting to just leave it there. We did however have a rep that we were dealing with that was helpful as much as possible in regards to addressing problems. He should probably find a new job with a more competent garage. The last time we got the vehicle, they dropped it off with LITERALLY NO GAS to the point were the vehicle started then immediately died and we had to get gas from the nearest station. In the end, we had to take the car back in a total of 3 – 4 different times to address multiple issues, 2 months later and many headaches later we got our vehicle back and are taking it to a second repair center to verify that the work was done with competence and thoroughly.
Conclusion; I wish this experience on no one and hopefully others can learn from my mistakes and go elsewhere to save yourself from headaches and incompetence.

This is the worst place ever!!! They returned my car with so many problems and when I went back to have them fix it the guy was a complete idiot and stressed me out so bad I had to call my insurance company and demand they let me take my car elsewhere to fix. BEWARE THIS PLACE SUCKS…

I have not used AutoCraft yet to have a car repaired, but several people I know have and love them. That said I did recently buy a used car from out of state, that state did not require a front license plate as Oregon does, so i had to buy one and then have somebody install it. Since my friends like them so much and I assume they put a lot of plates on I decided to go there. They got right to it and had me in and out in less than 10 minutes, at no charge! I later returned to to see if they could repair a scratch on one of my doors. They did an excellent job and had me in and out in about a half an hour, and again it was free!
I really hope that I never have to take my car in for a major repair, but if I do I will certainly be taking it to Auto Craft. Customer service and friendliness like theirs is hard to find!