Ace Buyers

I love Ace buyers on Hwy 99. I have been doing buisness with them for nine years and have bought a ton of things from this store. Always a good price never had a problem with anything I have bought always works. They have great Lay a way plans as well. And work with you. Troy the owner is very friendly helpful and always works with you. I didn’t have a way of getting my tv home and he personally delivered the tv to me and set it up. Vikki is amazing also. She always has a smile on her face and helps out any way she can. And goes out of her way to help you even if late on lay away call her up and she works with you. I do not recommend the Springfield Store as they are not so friendly. And if looking to pawn will give you way less money than Eugene Store.

I am in the process of dealing with a HORRIBLE issue with Ace Buyers Pawn right now. A little over a month ago i put a shotgun and a necklace out on pawn with this Ace Buyers. I turned in the items with a Washington I.D. The address on my I.D. is my primary residence. I also have an address that we were renting in Eugene, Oregon as my husband was going to school. I gave them both addresses. When i went to go and get them out however, they tell me that i can not get my stuff out until after i provide an Oregon I.D. because that is State Law. I call and talk to someone who seems very understanding when i tell them that if they were to not give the gun to me because of my I.D. he should not have taken the gun with it either and says he agrees and assures me that if I come in and talk to the owner he is sure that he would straighten everything out. Relieved, because I at the time was packing up my last things in our rental and move them back to our address that is on my Washington I.D. before Christmas to see family. We decided since the next day we were leaving back to Spokane, we would stop at the Pawn on the way out of town and get my things. Boy, was I wrong. The second I walked into that store and said my first sentence, the owner rudely interrupts me and tells me my I.D. is apparently invalid because the address they have in their system is an Oregon address. I ask for reprint of my ticket so that I can have someone else pick it up for me and he must have thought i was stupid when he said that it was illegal to reprint tickets. I made sure with the City Police Department and ATF, there are no laws against it. What’s funny is when I mentioned what Pawn Shop it was they weren’t surprised and said they have had problems with them in the past. I hope the owner of this reads this, although from the way he handled himself in front of me the other day i doubt he even cares what is being said on reviews.
On another note, when my husband called and told him our lawyer will be contacting him very soon for theft of an firearm, he replied with vulgar language and yelling saying he doesn’t have time for this bullshit. Well as a wife of a 12 year Army Veteran who did 5 tours to Iraq totaling 6 years in deployment as an Airborne Ranger and 4 kids all on top of having Endometriosis, I sir do not have time for your BULLSHIT. Hope for your sake the judge likes that kind of attitude… doubt it though.

Excellent place to buy new and used great staff and great service. Whether you’re buying new or used ace buyers is where you want to be. I’ve bought several guns and ammo from their businesses and came out completely satisfied.

Since I left my phone number and name with the layaway, I would have expected a call to resolve the issue before flaming a customer. This just goes to show that the professionalism is not where it should be.
No, I did not go to the manager — the associate that was helping me said she would need to ‘go speak with the manager’ and returned with my answer. She said there was no way to resolve the issue.