Guy’s Pizza Co

I’ve been coming to this location for over 10 years, I was first introduced to guys at a Christmas party when I was a little girl and I fell in love. The customer service has really gone down hill and I even stopped coming for a while but I missed the food so I came back. The food was even hit or miss at one point. I still come because I love the food but it’s so sad to see how the service has changed. It would be 5 stars if the service was better.

I used to come here all the time, and have always received at least half decent service, however, the other day was beyond bad. I don’t know what’s going on, but it seems like whenever they put more than one girl behind the counter both quality control and the ability to competently serve disappear.
Even though this location has a drive-​thru, I dared to venture inside, thinking that I might be leaving a tip as usual. WRONG. I noticed that both the parking lot and the wait area were empty, so I figured service would be quick and easy; once again, WRONG. I ended up not being served at all and left without purchasing anything. I came here to grab a quick lunch, but ended up COMPLETELY ignored by 3 different servers who walked past me. When I peeked further into their «kitchen», I noticed that there were salads and raw chicken being prepared without gloves (can you say salmonella), and not a single hair covering was worn. I guess it’s good that they ignored me; who knows what kind of illness I may have contracted from here. Not only will I not be returning, I advise that no one else come here.

Food was Good — that is where they get the two star rating. Everything else, a lack of communication and caring. First off, I understand that this a business, I get that. I really do. But when a company puts in a large order online, one would think that there will be checks and double checks prior to someone coming to pick up the order. This was not done. A part of the order was incorrect, some of it was missing. (I know that I am not entirely blameless, but before I left the restaurant, I asked and was reassured that I had a complete order.) Called the restaurant back with my issue, wait time was long (but I was calling at the end of a peak time, no fault there) and it will be delivered. Ok, cool. 2 hours and 4 calls later, I found out that they did try to deliver the missing order, wrote the number down wrong to contact me. The Rep on the phone told me that the missing order was the left at the front desk — that was a lie, The Delivery Driver took it and left. When I called, I was told that there was a shift change; they have no idea what is going on and hung up. At that point, I believe that we will not be ordering from this establishment in the future.
TL:DR — If you place a large order from this restaurant, don’t. Save yourself the trouble and go elsewhere.

Very nice people. Food is decent. They always have great coupons which makes it really afordable! They have the garlic dipping sauce whice is a bonus for me.