W.A. Stone Termite’s & Pest Control, Inc.

Took care of termite issues I had in my home that were found from a home inspection. Was able to get me in on a short notice, was clean and courteous. Also checked a few other things around the house for me with no charges. Very happy with service.

Wow, customer service training needed! Like other reviewers, I got Debbie (the owners wife) on the phone as well. I had a simple, easy question, but instead of giving the simple, easy answer, she berated and disrespected me. I was trying to figure out how it got so escalated over a question. Yelling, she says «Didn’t you READ the contract? You signed it.» After about 10min of trying to calm her down (is the customer supposed to do that?), I gave up. I cancelled my contract. Service guy tells me it happens a lot when customers talk to her. And this was a referral from a real estate agent! I agree, STAY AWAY!!!

Found difficulty getting W.A. Stone to make inspection after signing a contract for annual visits. They called once while I was out of town and did not call back. Said they met condition of contract. Seemed to know their business but BAD ATTITUDE and poor service. Get feeling they have too much business to care.

I purchased a home that Stone did the Termite on – The attic was rat infested and they made no mention of it. When I questioned them about the Rat Infestation, they stated that they were not obligated to report this unless they were being paid for that type of report. They then stated that they would never mention a Rat Infestation because they would not want to have a negative effect on the Real Estate transaction. They did however offer to do a clean up the Infestation for an enormous price! Every other Termite Company I spoke with said they would have felt morally obligated to mention a Rat Infestation to at least the Real Estate Agent. They try to come across as a wonderful family owned business but my recommendation is STAY AWAY, FAR AWAY.