U-Haul Moving & Storage at Mission Ave

This place is just awful, what a poor excuse for a business. They put me on the second floor for a storage unit and said it wouldn’t be a problem because they have an elevator, however the elevator is always broken and is a manual cage elevator, very dangerous. The lock on my storage unit was bent and they offered to give me another unit, I was left to move all my belongings to the other unit by myself. There was a homeless man washing himself in the rest room with the door open and changing his clothes.

I called to check for a tow Hitch for my not so popular vehicle. Pat was very helpful in trying to locate one for me. It just wasn’t my luck that they didn’t have any in all SoCal. She took the time to check in So Cal & Las Vegas & told me she could have it in 3 – 5 businesses days but I needed it sooner since I was going to be traveling down to San Diego from Las Vegas to pick up a tow dolly. Never in the conversation was she like is this just some price check. I would of preferred purchasing it for a few more dollars if they had it in stock. Keep up the good service.

Needed an auto trailer.
Rented one here for only $ 54 for 24 hours which is a GREAT price.
Plus, there was no cash holds.
You can call in advance to reserve one and schedule a pick up time.
The place has very limited parking spaces and has tons of trucks all cramped onto a lot, so if you have a giant truck, it may be hard to maneuver around this lot, especially if there are other cars trying to get in or out as well.
I would’ve given them more stars if it didn’t take them nearly an hour to attach the trailer to the truck and only to find out that they attached the WRONG trailer size and had to re-​do it all over again.
Cheap but slow service.
But dropping the trailer back off was quick and painless.

I absolutely love the employees at this location. They are incredibly courteous. Best customer service EVER. Truly a rare commodity. The units themselves are very nice, and seem very secure. The climate controlled units really are climate controlled (I still find this amusing, being in SoCal – where nature tends to control the climate, at least mostly). I would absolutely have given this a 5-​star-​review if it weren’t for the actual cost (which probably has more to do with Uhaul than with this individual facility). I’ve rented two units from them for about a year now, paid (an INCREDIBLY high price) on-​time every month, and have yet to get any sort of break. A frequent flyer deal. A percentage off. Something. I’m about to rent a truck from them; let’s hope they offer me a crazy-​good deal. :-)

Totally awesome service. Helped me with propane after they closed out cash drawer. And the service was very friendly and helpful

Personel were curteous and quick when we dropped off our truck. Had a little misunderstanding, but it was delt with in a speedy manner. We would go here again.

I’m positive homeless people live here.
I’ll just start by saying my wife and I moved cross country. Uhaul has a deal where they gave us a storage unit free for a month with a one way cross country trailer rental. We made a reservation online for an outside DRIVE UP unit at another location (not Escondido) bc I have an ATV. We got a confirmation email and everything. We get to the uhaul location and they tell us they dont have our reservation nor do they have any drive up units available. Calling uhaul was a nightmare. Called them multiple times and nobody offered any resolution of any kind and frankly didn’t even seem to care. We ended up renting a drive up unit somewhere else and getting a smaller inside 2^nd floor unit at this Escondido location for furniture.
About this location. The people working here were very friendly and helpful. Seems to be a great team working here. That is the only positive thing to say about this location. That and every units door is alarmed. Not sure if this matters because while I was there I would usually hear about 2 – 3 alarms go off for unit doors. They go off for about 10 seconds then shut off. Nobody comes to check if someone is breaking in or not.
Every time I have went to this unit over the course of a month, I have see hand fulls of homeless people hanging around. I really think they are living in storage units. When someone that is clearly homeless rides up on a bicycle or walks up to uhaul storage with no items to store and goes up to the second floor not to be seen again over the course of about 2 hrs of me unloading my stuff… I’m pretty sure it’s safe to say they are living there. Or if someone walks down from the second floor that looks homeless, is clearly not unloading or loading any items in a car… and just starts walking down the street. I think a lot of homeless people might hang out here because anyone can just walk in and there is a bathroom right when you walk in.
If you do decide to rent here… try to at least get the bottom floor. Usually at any storage place there seems to only be 2^nd floor units available.
If you rent 2^nd floor at this place this is an idea of what you will deal with while unloading or loading your stuff.
Outside the facility there is a small place where you can park near the door to the storage area. Usually someone is parked all the way up close to the door just to make your life a little more pleasant. So after you find a makeshift parking spot kind of near the door, you will then walk inside to hopefully find one of the 5 – 6 carts they provide to help wheel your stuff in. Last two times I went there were no carts but I brought my own. So after you load up your cart and maneuver around whoevers car is parked right up against the doors… you will find the automatic sliding doors leading into the place is not your average sized double door sliding doors. Why? Just to make your life a little more pleasant I would guess. Once you get through the narrow outer door… you can choose to go through either a normal sized door the cart will fit though if you don’t have a large object on it or anything hanging over the edges of the cart. or double doors that are never open and don’t have any stopper to keep them open while wheeling your stuff through. Now you are at the elevator. A service elevator with two doors on it. A very heavy outer door that Is split in the middle. Top half slides up, bottom half slides down. You have to make sure the bottom half of the door is flush with the floor when wheeling the carts in and out of the elevator or the wheels will catch. Then a inner mesh door that pulls down. I don’t understand why they don’t just have a regular elevator. Opening and closing these heavy doors on this service elevator 20+ times over the course of bringing all your possessions to your unit gets real old real fast. Also if it’s just you unloading stuff and bringing it in to store… you might feel the need to lock your truck up every time you take a load into the building so none of the homeless tenants take any of your things. Again inside the facility you might feel the need to lock your unit every time you go back out to get another load. I was thankful to get my stuff out of this location without anything getting stolen or being jumped by a homeless person that may or may not be on drugs. One called me john as if he knew me and started saying something. Then stated «where did john just go» mid sentence and walked away. I would never want my wife going here by herself.
Also…not a uhaul Escondido problem, but a day into our trip the trailer lights stopped working. I guess when I got the trailer on the east coast the uhaul attendant that connected it to my truck routed the trailer light cable in a way that it chaffed through the cable. Luckily I didn’t get Into an accident or get a ticket. I drove to the nearest uhaul place and they wanted to charge me for a new cable!!!

I saw some bad reviews here which seemed undeserving and almost stopped me from using this location. Everything went quick and easy and they were friendly. I’ll come here again if i ever need to rent a vehicle some time.

Well, the employees were cool, the truck did it’s job. The only thing I didn’t like was they tell you the gas tank is full and to bring it back full. However, as soon as we drove off the lot the gas needle quickly fell off full … I mean… within a half– mile of leaving. So basically it wasn’t really a full tank, they just make it look that way. I gave them 2 star for the dishonesty.

Went in to have hitch receiver installed had appointment for install of hitch receiver forgot to tell them I needed wiring harness installed took me right in I was told 2 hours by 1 800 number but the installer had the hitch receiver and the wiring harness done within 50 minutes would recommend this uhaul

I normally don’t write reviews, but these guys won my applause.
When things go well, they just go well. When the situation gets challenging, you find out what people are really made of.
I was setting up my truck to haul a trailer– hitch, wiring and brake controller. I view uhaul as experts on this, so I turn to them.
They had my hitch in stock. I took it home to do a diy install, found it was bent. Took it back the next day. Mind you, hitches usually have a lead time of a week. These guys overnighted a hitch to me. Talk about going out of your way.
Next, I had them install the brake controller. They underbid the project. Yet, they lived up to the quote. And did a great job. That’s putting the customer first. Later talking, even if they hadn’t underbid the project, they were the lowest quote I found. And, keep in mind, these guys install so many towing installations that they’re experts.
Friendly? Solidly friendly, but mostly business people. I like it that way. I’m not asking them to pour me a drink at a bar.
Need to get setup to tow something with your vehicle. I’d always recommend uhaul. And particularly recommend uhaul escondido.

These guys really helped me out today. Their customer service was top notch. I really appreciate all of the help Travis gave me. Thanks!

Well, the people in the office are not very friendly.
As for U haul in general, my move was around 600 miles. I rented the truck and returned it to the same location. Since I did it that way it is considered a local move, and you don’t get the long distance rate. I don’t think that is fair. If you move a long distance, you should get the long distance rate even if you pick up the van and return to the same location. I don’t know what other rental companies do. They may all have the same policy.

A lot of these reviews I think are just bad experiences out of many great ones. I have been using this location since I’ve moved to north county from Arizona 3 years ago. I’ve rented storage, moving trucks, regular pickup trucks, trailers, ubox, Dolly’s, almost everything. Every time I have used them they made moving way less stressful. Twice I almost reserved something that would’ve cost me more, but the workers talked with me and showed me cheaper, better options. They even worked with me when I needed my storage a few extra days without charging me a whole months worth. Love this place. Highly recommend them.

Happy with their storage services. They were very generous and helpful. Nice facility. Manager was great.

Moving i stressful, if you are U-​Haul, you would probably rather be doing something else. So I tend to cut employees a little slack, when they have to deal with problems and stressed out people like me every day.
I have rented a truck here 3 – 4 times now for moving and it has mostly been a painless proposition, even when I ended up needing the truck for longer periods of time. Online ordering was simple. Truck was always ready. No problems.

I went to this location yesterday, 6÷6÷13, and had a really great experience after terrible experiences at the Poway location.
First, I’d like to say that the only reason I didn’t rate 5-​stars was due to the woman inside who was constantly using the radio to pester the man helping me. He was performing excellent customer service, and she was harping on him over the radio that she needed him inside, after he told her several times he was with a customer. I don’t know what her problem was, but I wanted to call it out in this review because it was completely unprofessional.
Second, Kyle helped me the most and he was great. He took me seriously when I said I needed a trailer with regular lights, not LED, and we went through 3 trailers to find the only one they had on the lot with regular lights. Being that this was the only trailer I could take, it was imperative that it work, so he re-​wired the right taillight (yes, got down on the ground and was splicing wires back and forth) to ensure that it wasn’t going to go out on me. It was a rat’s nest down there with tape and bad connections but Kyle fixed it and got me on my way. It took awhile, but he had to do a lot so that was nothing! As I went inside with my slip he said he would just wrap up the chains; he came inside after that to let me know that he noticed the U-​Haul brand hitch ball was installed incorrectly and he was having one of the guys unhook the trailer, re-​install the ball, and re-​hook the trailer while I was paying. Good looking out Kyle!
I did a night drop and received by updated contract via email first thing this morning. Great job at the Escondido U-​Haul.

I bought boxes for an upcoming move. There was one person helping customers and 3 – 4 employees sitting on boxes in the showroom. I assumed that they were on a break, but I ended up waiting for 10+ minutes (conservative estimate) for the one customer service employee to finish with the single customer in front of me. I don’t think employees on break should be lounging in the showroom. Anyway, by the time I did get up to the counter, I was greeted with a smile and helped promptly. He was pleasant and served me with a smile. I want to give 4 – 5 stars for the service I received when I was finally helped, but I was perturbed that I wasn’t helped earlier and the clowning employees in the showroom…

Just excellent customer service.
They’re willing to work with you on truck size and if you’re nice they’ll often extend the time you have for rental.

Easy online booking, easy order modification, easy checkout and return.
I chose this location because of the huge selection of trucks.
I originally ordered online, but came in the day before to make a modification to my order (changing from a 6 hour rental, to a 24 hour rental). There was no extra charge for taking it out 24 hours Vs 6. They were very accommodating.
Return was easy. I was fifteen late but they didn’t charge anything extra.
I’d use them again.