The UPS Store

The two times I was there I had very rude customer service from two different people. I would recommend going to another store.

I came here on a Monday and asked the guy, who I find out later is named Mike, a shipping question. He did not give a straight answer and was totally unhelpful. I decided not to patronize his business because of this lack of customer service. As I was leaving, I heard him say something under his breath which was aimed at me. Totally unacceptable business practice.
I spoke to someone regarding this business and my experience with them. The person said that this Mike has a huge chip on his shoulder because he was once a Chargers player – Played one season in the mid-​80s. I guess it’s hard to have that in your past, and now pack and ship other people’s packages.
Now that the Chargers are set to leave San Diego, maybe it won’t be too hard on him. I hope he finds his peace and just focus on his present life. Any work is worthwhile and honorable if you make it so.

Great service!!! Went in here to return my AT&Ts and was totally dreading it. They were very helpful, fast, and friendly. Got me outta there in no time!!! I’m definitely coming back to ship out all my Xmas presents!!!

This place is awesome. They’re always polite and very kind when assisting you. Very clean and they also take back AT&T equipment.

I’ve just come to the end of a long, drawn-​out saga involving UPS, but I had to write to let you know how honestly and respectably the owners of the UPS store behaved in a very difficult situation.
Long story short, I brought in a heavy package (already paid for), had this UPS store pack and ship it, and it was summarily destroyed during transit by UPS. Another long story short, UPS refused our insurance claim ($ 2000), saying that the package was improperly packed. The UPS store is a franchise, not a part of UPS themselves, so UPS isn’t responsible. I was very concerned at this point that I’d never see that money, and that I’d be out of pocket for a pretty large sum.
Once I brought all this to Jeff’s (one of the owners) attention, he had me contact the insurance carrier of the shop, who actually handled things very attentively and quickly with full cooperation from Jeff and the UPS store. Just today I have received full reimbursement for my damaged item, and I wanted to thank Jeff and the UPS Store on El Norte for helping me come through what could’ve been a very difficult situation. A true display of integrity in business. I will certainly be back!
(And, BTW, I used to need to print 11’x17″ plan sets fairly frequently before I got my own large format printer, and this shop was far more reasonable than FedEx/Kinko’s for printing those things!)

I was hesitant going in to return unused school books because of the limited time I have. I just kept putting it off and putting it off. I finally got in to taking care of it and upon walking in the door, the sweet man behind the corner greets me with, «Ya got a book return hun, that will just be 3.95, and don’t worry I will package it up for you, do you have the paper work?» I just handed him everything and he says, «OK just keep track with your emailed tracking number and it will tell you once they re’ceive it.» «Have a good day.» Dang! I would have gone there sooner! Every time I stop in, I get awesome customer service and take it out of your hands we will do it kind of help. I had to give the word about our wonderfully run local business and give them our families support! Thanks guys!

Mike, Yvonne and Melissa are a pleasure to work with! We have had our mailbox with them for years now and Mike will text and let me know if anything important arrives which I really appreciate.

This is my first and last time bringing my business to this location. I walked in the store to just drop off a package and get a receipt for it. There were two ladies behind the counter with their backs turned from me. I politely said, «excuse me», and they turned around. I then said, «I need to mail a package.» One of the ladies, who had a very short hair cut, (wish I had got her name) said VERY RUDELY to me, «can you wait a minute?!» My facial expression I was soo taken aback I couldn’t say anything other wise I would’ve had a couple of choice words for her. I was in no rush and I wouldn’t have minded waiting had she asked me the CORRECT way. I’m not sure if she spoke to me the way she did because I look like a teenager and she thought I was just a kid (I’m 22 btw) or what. As far as I know, it doesn’t matter if I look 2 or 22, I’m a CUSTOMER who’s helping to keep your business open so there was no reason for her to speak to me in the rude manner she did. Anyhow, continuing with the story, about 7sec later, she called a guy out from the back who came to help me. He was very helpful and polite. However that’s not enough for me to give a good review or come back to this place. If they think treating customers like sh*t will contribute to the success of their business, then good luck and good riddance, I’m headed over to the other location on valley parkway.

This store seems to be under attack and I don’t trust the reviews at all. The store is a little out of my way but I have been going there for years for all my shipping. I really appreciate the super friendly service. These guys will go out of their way to help you even for a measly few dollar shipment. It’s a good store with a small town service feel to it.

I was running a bit late in dropping off some packages. The lady working there (Carol?) was just closing up, but instead of turning me away she graciously allowed me to drop off my 10 packages! She went above a beyond with great customer service. Really appreciate it! Thank you!

I had to ship a package that had the return label already on it. I was greeted by a friendly representative and my package was shipped no problem. I’ll definitely use this place again when I need to ship something else via UPS.

Do not go here. You will be robbed blind, especially if you’re a trusting person. I wish there were a half star option because this place doesn’t even deserve a full star. The owner was very pleasant, but most con-​men are. He wanted to charge me $ 30 to mail to an APO and when I asked about a flat rate box he said it was ‘pretty much the same.’ (This was for a small handful if items) He took advantage of the fact that I had a small infant with me and was new to military shipping. After I left I called an Army friend who told me I shouldn’t have paid more than $ 15 via USPS. So I went back, did a return, and took back my box. He insisted he had to charge me for the used box, which I was fine with. According to his posted price chart, the box he used should have only cost $ 3, he insisted it was $ 5.95. Like I said, this place is a rip off. It wasn’t worth it to me to argue. I paid him and left and will NEVER go back.

Overcharge you? Oh yes they will. They depend on you not knowing your cost.
The employee told me my box was NOT 22 X 22 X 13. She said it was ¹⁄₈ — yep, you got it, one eighth of an inch over on one side (22 ¹⁄₈ X 22 X 13) and that added $ 9 to my bill. My box wasn’t over the measurements and it wasn’t bulging like she said. It was a perfect square box. I had calculated costs at home before going to those THIEVES because I knew better than to trust them. I told her she was obviously padding their bill and that I would call the manager when he got back. She stood her ground and was a total B! I paid $ 74 to ship that box friggin’ GROUND… at home calculations said $ 63.
Update — 2 hours later: The manager called to apologize and said to come in for a $ 9 refund.
Update — 2 hours & 10 min. later: The manager called again and said I was due a refund of $ 5, not $ 9. I told him, «At this point, I’m totally fed up!» He said, «It’s ¹⁄₁₆ of an inch over.» Check your rulers everyone! Can you even see ¹⁄₁₆^th of an inch?
This all seems like a stupid joke. Now I know I will always go to FedEx because I checked prices with them after going there and was quoted $ 51.75. I could have saved $ 22 and ground delivery is 4 days, not 5. AVOID THESE JERKS!

Horrible service at FedEx/Kinko’s in Escondido, so we walked out with our unshipped parcels. Stopped in at the UPS Store on El Norte. Mike was great… smart, helpful, pleasant to work with. The exact opposite of the BS coming out of the jerk at FedEx. $ 200 to UPS, $ 0 to FedEx/Kinko’s. SERVICE!

I agree, there is something not right about the fees that get added onto a shipment. I shipped a 5 lb package to a friend in Mississippi and paid almost $ 40. But I didn’t know, because I rarely ship, but when this friend came for a visit last month and wanted to ship something home to her mom, she came out of there very confused as to why her package was so expensive, and she ships all the time. So… I won’t be going back there.

DO NOT go here for notary or shipping services! They charge $ 10 PER notary stamp, which is a total rip off! I had a document I needed notarized that had five spots to sign and they charged $ 50! The notary in San Marcos charged me $ 5 for another entire document with just as many stamps. I also needed to send the documents overnight and the guy convinced me that UPS would be cheaper than FedEx. Really? $ 50 for UPS to overnight an envelope! So total comes out $ 100 of wasted money. Jerks.

RIP OFF PLACE!!! Stay away! Will add on stuff you don’t even need. Would not help you out on saving you money and will over charge you!
I came in to ship a 6inch x 6inch package and got charge for 8×9! o_​O The guy there is really shady. I just needed a little piece of tape (less then a sizes of a nickel) and got charge .50? come on dude?