The Home Depot

Kim in the paint area rocks! She color matched paint that was like a decade old! Total talent. Thanks Kim.

When I need someone to help me find something nobody is their. Don’t find myself going to that store again.

The people who work here are all awesome and amazing but why is it 15 to 20 degrees hotter inside the store than outside? Lowe’s at least turns on the
Air conditioner. Please let me know when you decide to start using your air conditioner and I’ll be back. You’ll find me at Lowe’s until then.

This Home Depot definitely gets 5 stars because of one of their employees who always goes out of their way and above and beyond for my husband and I.
Thanks for Kwok for all his help always! He is vey knowledgable about everything and anything and always helps us find what we need!
Every time we come here we hope to run into him because not only is he helpful but he is super friendly!
We even stopped going to the other Home Depot across town just for the sheer chance that Kwok would be working!
Thanks Home Depot for hiring such an amazing and experienced man! It is so refreshing in this day and age that customer service like this is still around!
Give that man a promotion, a raise or even a high five!

Went looking for three items in the store at 8:30 on a weekday morning and was not greeted by one person. I asked for help in the plumbing dept. and was told someone would be over to help shortly. I waited 20 minutes and no one ever showed up. Went to the service desk for help and they said the plumbing associate called out sick. Another associate was called and they never showed up either. On my way out I saw to asst. mgs. just standing around doing nothing. I will take my business elsewhere for now on.

You know. I’m tired of the way the employees at this store treat me. I purchase a LOT of items there as its close to my home. However, the evening employees seem like they just don’t give a damn. For example, last evening I called their Equipment Rental section on the phone and the guy answered: «Tool & Equipment Rental.» I said, «Good evening, who am I speaking with?» He said, «Tool & Equipment Rental,» just trying to be an a-​hole. «Ok Mr. Tool & Equipment Rental, I would like to rent your Drain Cleaner 50′ x ½″. What is your price please?»
He asked for some kind of weird number. I told him I was viewing it on the Internet and the Home Depot website said it was in stock. I described the tool to him and gave him the model number from the website. He went on and on and gave me prices on some equipment not even related to what I was seeing. Finally I told him it was an electric auger used to go into a sewer trap to clean out a stopped up pipe. He then proceeded to tell me prices and the models he had (all with an a-​hole attitude) and told me they were still «dirty» and he was cleaning them up. I said, «You know Mr. Tool & Equipment Rental… there’s a reason I asked for your name. It’s because when I walk into the store I don’t have to repeat myself all over again as we have already talked. I don’t know why you have to hide especially since I told you my name.» He didn’t say anything so I just went elsewhere to rent the part. Especially because of his attitude and because I don’t want some filthy machine just used in somebody’s sewer.
A couple of weeks ago I was in this same store looking for an item and wanted to know what aisle it was on. This young punk at the Service Desk said, «I don’t carry this in my store.»
«Wha… what? Your store?» I said. I mean this guy acted like he was not only the BOSS but the store owner! Some older lady standing behind him said: «He meant our store.» I let it ride and went to look for the item. Sure enough I found it and the kid was wrong. If I had listened to him HD wouldn’t have made the sale!
There’s something WRONG with the attitude of the evening shift at this store. I could give a couple more examples, but this missive is already too long. However, it seems to me that when when the economy is real slow and housing is down and there’s hardly anyone in the store… they bend over backwards to be nice. Today CNBC reported sales at Home Depot’s (nationwide) were up and I guess these people now feel it’s like the old days (say 2006) when the housing market was doing well so they can now be a-​holes to their customers. NOT! I’m going to start recording ‘em and putting more complaints with video on the Internet. Why? I’m MAD AS HELL AND I’M NOT GOING TO TAKE IT ANYMORE!

Just left Home Depot in Escondido — I left without buying anything Because in the parking lot there is a mobil home parked for the last three months –Kids living in it— the place is nasty, the adults appear to be drug addicted, Disturbing at BEST — Spoke to the management who said numerous customers have complained — Yet they were scared to confront them ??? I told them this is private property (its your parking lot) I don’t feel safe going to this Home Depot — I left didn’t buy anything, will not be back —

Home Depot at this location has horrible customer service. I special ordered a part on August 1 and it is still not here! They actually told me I had picked up the item. Worse management at this store, hardly anyone around to help you anymore. Very disappointed

Over the years I have found this place more and more valuable, good prices, convenient location, and helpful staff.

My in-​laws spent over $ 30,000 on cabinets alone in their retirement home remodel. Home Depot has given them nothing BUT trouble since they received cabinets that
1. Do not match what was chosen in store
2. Are poorly constructed
3. Have stain drips and patches that didn’t take stain at all
and there’s more! On top of this holding up the renovation for more than TWO months now, there are huge boxes taking up space in their living room. The company has sent people out to «inspect» and BULLY my in laws (Who are elderly and my father in law is a 100% disabled Marine) on more than 3 occasions now. The salesman has told them over and over how beautiful these cabinets are and in order to take them back «because they’re custom» (WHICH THEY ARE NOT!) they would be forced to pay a 15% restocking fee which works out to a few thousand dollars on top of the $ 37,000 they’ve already paid for sub-​par work! We are waiting for Home Depot to «do the right thing» as their CEO Craig Menear so eloquently espoused in his The Home Depot Values online. (We would like the entire order picked up and all of our money returned.)

The Home Depot at 1475 East Valley Pkwy in Escondido, CA is pressuring our dear friends to accept an inferior order of kitchen cabinets. Col. Tyler Ryberg is a retired, highly decorated veteran who is 100% disabled. He and his wife ordered Thomasville Kitchen Cabinets as part of their mobile home remodel, only to discover that the cabinets were not made by Thomasville, but subbed out to an inferior manufacturer. The cabinets are highly flawed, and the Ryberg’s want them picked up by Home Depot and their money, which exceeds $ 20,000, returned. Col. Ryberg’s greatest desire is to have a refurbished mobile home for his wife to live in after he is gone. Please contact the management at the Escondido Home Depot Store and urge/​demand for them to do the right thing!

Drove all the way here. Said the product we wanted had at least 14 in stock. Got there and they didn’t have any on the floor at all. So frustrating. What a waste of time.

Another poor visit to Home Depot! At one point I got Someone to assist me in lumber. I had a question he couldn’t answer so he asked one of his associates and they shut him down saying they didn’t have time. Bad enough to treat a fellow worker like that but to do it in front of a customer tells me the poor service here is cultural. I then wanted to buys a new skill saw so I went to the tool dept. I wandered around looking for assistance for awhile but couldn’t find anyone; I then went to a service employee to have h page some help to tools. I then waited in tools for 15 minutes and no one showed. I then went back to the service employee to let him know no one helped but he just stared at me blankly and asked if I wanted to check out? As I was leaving he said «sorry we couldn’t help you». Odd but validated my theory on poor service being cultural.

If I could write lower I would. This crappy customer everywhere you turn is getting SO old. We needed lighting for our contractor to finish our kitchen. Online it says this store has nine of the lights. We needed four. I purchase them online, come in four hours later and they say they have two and one is open. We work full time as well and this kind of BS makes me never want to shop at a Home Depot again.

Had a really great experience yesterday ⁴⁄₄. My boyfriend and I decided to paint our living room and had no idea where to begin. We’ve never painted anything before, so we definitely needed some help. David (guy in the paint section with braces) was beyond helpful! He thoroughly explained our paint options, offered advice on color, and showed us all that we would need to do the job. He had an awesome attitude and seemed eager to assist us. Our project turned out great… Thanks David :)

At this store, a guy named Bob will give you demos on fixing solutions and home owner projects, but I am not sure when they are.
I could give this store a better rating if I knew when these demos were available to attend.
Being a lady, it is nice to know someone like him is willing to show what we need to know, to get something done around the home.
Because I have friends that I visit in Escondido, I would like to know timing on these demos please.

This location has always been solid for me. They’ve been here forever and I never have a problem finding anything I need. I do prefer Home Depot over Lowes, mainly because they always seem to have what I need. Lowes has fallen short on me a few times so it’s nice to come to this location and almost always get it.
They also give a 10% military discount, so make sure you’re cashing in on that if you can!

Been here several times. It is not as busy as other Home Depot’s closer to my house. Staff is friendly. I can usually find things easier here and other items that may not be carried at other locations.

Seems like your good, run-​of-​the-​mill Home Depot.
Paint swatches are free, so I have grabbed a few for wedding planning purposes :)
Their outdoor garden area is nice, and lovely to walk around in!

Love this place… very helpful staff, plenty of parking, reasonable prices. Returns are very easy. I’ve never had any issues at all here. They seem to have the best selection and inventory of all the nearby Home Depot stores. Overall, no complaints here.