T-Mobile

Awesome experience. Walked in to find out about the jump program and discovered they had an even better deal for Black Friday. Robert helped us along the way and made everything a smooth process. Also, Miguel (the manager) was very helpful and explained the deal in more detail. Yay for my new Galaxy S6. $ 0 down, and $ 0 monthly! Woot! Glad we stopped in!
Oh! When you visit, bring a you by for toys for tots! In return, you can get 20% off accessories.
Thank you guys over at Mobile off of Auto Pkwy, next to TJ Maxx.

The store was quite full, however, Andie; one of two customer service representatives available. Decided to casually finish her personal phone call before bothering with waiting customers. Andie then promptly asked me for my login and password information for my personal gmail account, I was a bit apprehensive but she was persistent. Andie proceeded to try to recover my gmail account, which I thought was odd because I already had access to my account. After Andies attempts failed, I was locked out of my Gmail account and then Andie insisted that I purchased a new phone in-​spite of my Galaxy S6 being only months old.
Thank you for the customer disservice!

Had a problem activating my 2 iPads so I called this store and talked to Liz, great customer service! She went over and above what I would ever expect from a mobile phone store. She even came in on her off time to work with me. Highly recommended as a great place to do business!

This store is often busy but for good reason because the staff here is far better than any t-​mobile store I’ve been to. Had crazy issues with my account and Natalie, Miguel, Mandy and Robert really went above and beyond to help out.

I needed a new nano SIM card for my iPhone 5c so I decided to stop by this location as it’s right off the freeway.
I think Oscar was the manager on duty at the time and he was just so nice and friendly! The best service I’ve ever gotten at a T-​mobile.
There was a long line but they were very quick. The other two ladies working with him seemed really nice and helpful too.

Elexus is the reason I left AT&T. The customer service she provided was very refreshing in comparison to my old carrier. As where I felt att was just hunting my wallet, t mobile and this team made my experience friendly, entertaining, comfortable, quick, painless, stress free, worry free. Honestly I am very thankful and will return to this store even if I leave the area. If your looking for the best deal, and service visit Elexus !!!

Probably one of the best mobile retail stores I have been into. The staff was very sweet very willing to be worked with and despite my husband and I are going in near closing when didn’t get any attitude we got a welcoming demeanor from both as well as when we went to go up grade our phones they were more than willing to get everything done right then and there as quick as possible. If you have to get anything done speak to elexus! She was awesome

Elexus was a great help. She walked me through the sales process and was very kind through out the whole process. No wait and I was helped immediately.

Pretty new T-​Mobile store and everything looks fresh and flashy, plus conveniently located right next to TJ Maxx in Escondido. The freshness of the place can also translate into getting to deal with some not so experience customer service representatives. It was not my case with the guy that helped me to answer just a question, but I saw some others ignoring the customers. Overall they seem very friendly but do your homework before going and asking them for tips or advice.

Terrible awful service. The girl there. Sulce was the rudest person I’ve ever met. We came in to get help activating a new phone and transferring the sim. We asked her how to do it. She came off as if we were intruding her space, and bothering her by asking her a question. She rolled her eyes and She said «you just put it in» we asked her where and she tossed a small object at us and said poke the hole with that. We stated we didn’t know where it was located do she huffed and poked it in bringing out the slide. Then just just handed it to us. We still had no idea what to do, we tried to put the sim in, tried putting it on sheet. Asked her for help. «Just put it in» I’m still struggling to make it fit, as she calls someone abd talks to them on the phone. After she’s done she ignores us, I tell her we can’t get it, she literally rolls her eyes and sighs as she finally looks at us and tells us that it’s the wrong sim type.
None of this of said in anything more then a condescending tone, where she made us feel dumb for coming in to get help with this issue. She had nothing but rude undertones.
Rude from the start, no attention to the customer and no respect or effort in being helpful. Made us very unhappy from the start.
Do yourself a flavor. Go to the tmobile store in San Marcos by Walmart. Were apparently they have heard other complaints on her.

Horrible place. I was there a couple days ago to get my phone checked or get a new one I was willing to pay I was told that since I had already gotten a new phone that they couldn’t give me a new one that all they could do to it was a master reset i told the girl that they had already done that she didnt seem to care just kept asking if i wanted the master reset I kept saying no well that’s that, didn’t make a big deal out of it but it does bug me because I am paing $ 7 extra for protection. Not only that they had their music loud I couldn’t really hear the girl and on top of that they were still talking/​yelling to each other across the store Seriously? No where near professional. I should of just sticked with my san marcos location!

My first Unilocal review ever. We were looking to change from Verizon to T-​Mobile and went to a store in Encinitas and were given horrible service, so we left. We decided we should try one more time and went to the store in Escondido on Auto Parkway where we were greeted immediately by everyone and personally helped by Thomas. He was very patient with us as we had lots of questions. He was friendly, energetic, very knowledgeable, as was the entire staff that was there. They were extremely busy and each staff member was very efficient and helpful to all in the store. I was even more impressed to see that they showed equal attention and energy to the customers who were just there to pay a bill or ask a question. Unlike Verizon, who obviously only want to help the people that are going to benefit their paychecks.
My husband and I were hesitant to switch to T-​Mobile, but we are so glad we did. It is so refreshing to see a store that values customer service again! It is a rare find these days!