Springleaf Financial Services

I have to echo Dorothy’s review below and state that Lindsay needs a serious attitude adjustment. Besides not returning calls when she states she will, she is completely condescending and rude.
I understand that she may not have anything to do at work, but to call me while I’m doing my job and then get snotty with me because I actually have, you know, WORK to do isn’t a reason to act like a snippy tart.
Thanks, but no thanks.

This place has the worst customer service I have ever experienced. I have worked in customer service for 15 years and would be fired if I treated customers the way Lindsay and Sarah treated me. I spoke with them on Thursday and was told I would be called back by 5:30 that same day. I was never called back and had to continue to follow up with them. When I did finally get a call back Lindsay treated me with disrespect and was completely insensitive to my situation. She was not apologetic or helpful in anyway. She talked down to me and acted like I was a nobody. I understand if they are not able to help me but they can certainly be more understanding about it. Obviously people looking at a company like this are already having a difficult situation. When I spoke with Lindsey today she kept talking down to me and acted as if I didn’t understand what was going on. She spoke in an accusing tone and acted like I didn’t give her all of the information I had. She in no way wanted to help me and only wanted to get me off of the phone. I asked to speak to her manager, Brenda, but she was conveniently unavailable. I don’t expect to ever hear back from Brenda, because I am sure Brenda gives the same type of customer service her associates do. I only hope that this review helps other people to not use this service. I would never recommend this place to anybody. I only hope that Brenda, Lindsey, and Sarah learn to respect other human beings in the difficult situations that they are going through and one day will treat people with kindness and respect instead of disgust and indifference.

This place is great. Their customer service is really good and they are all very courteous on the phone and understanding of my situation. I recently had to clean up some past debt and found springleaf to be the right place to go. I always received a call back and they kept trying even with my busy schedule. I specifically worked with Sarah Gonzales who is absolutely wonderful. She understood the process and was also able to analyze my situation and provide me with some additional relief that I wasn’t originally looking for, but needed. I was very happy she took the time when she really didn’t have to. The manager there is also very helpful and they make decisions very quickly so that you can get on with your life and not be bogged down by a tight situation.

Communication horrible. I heard springleaf had great customer service, however it certainly doesn’t seem like that to me. The girl I dealt with seemed to have an attitude and I only was able to get an answer by calling them. I was told yesterday I’d get a call but never did until I followed up.
I was only approved with a cosigner. My credit is fair. My scores as of today is 637 on experian, 657 on TransUnion & 652 on equifax. I literally just checked when i hung up. So I dont see why. Whatever. I’ll pass and take my chances elsewhere. Credit karma users reviewed this place saying they had MUCH lower scores and got it. Yet I need a cosigner. Lol! Just sorry I got hit with an inquiry.
Update– 8 days later and I am approved and fully funded through Circle Back lending.

This review is for the Escondido CA Office. Stay away from this place if you are looking for a loan. I applied online Sunday and Monday morning Sarah Gonzales called me and got all my information, she said she will get back to me the next day, (she never did). I called her Tuesday and she was at lunch, left a message to call me back. I call Wednesday and the person answering the phone told me Sarah was off till Monday. Really? she also informed me I was turned down for the Loan. Sarah careless about my loan. they don’t have any customer service skills at all. how come she never call me to tell me I was denied? I guess she only cares about the Approved clients. Sarah needs to go work in another field. Customer service is not for her.