ServiceMaster Complete Restoration

Major disappointment! My Farmers Insurance claim rep recommended ServiceMaster to assist with the demo needed after a water leak in our bathroom. The Chula Vista ServiceMaster crew did the demo. I asked them to save a few tiles just in case I ever needed to replace broken tiles in the other bathroom. They did not save one piece.
The next day the general manager (from Escondido ServiceMaster) came to my house to talk about redoing the shower, he handed me his card and without a word walked directly to the scraps of my 10 year old dismantled shower enclosure and said «we are going to reuse your old shower». I asked him if he was representing me our my insurance company, he shrugged his shoulders and said «both». I fired him on the spot.
The next day two different ServiceMaster reps from Chula Vista came back to my house to check on the fans they placed in my bathroom after the demo. I asked them to wait in the garage until I put my dog away. When I came back to let them in one of the guys was holding a piece of the old shower frame. I asked him why and he said he was afraid it was going to fall so he was repositioning it. That was not the case. This company was bound and determined for me to use my old shower unit! I asked them to pack up everything and leave. I should have known not to go with a company our insurance recommended. In the end Service Master was not serving in my best interest rather their loyalty is with Farmers Insurance.

They took apart my kitchen and bathroom after a leak. It was like keystone cops. The person who did the job was fine, but the people who came before him 3 times kept going around in circles. Missed appointments, could not figure out which office handles what. Offices are apparently independently owned.
Then the office got in a telephone argument with another office that was supposed to remove cabinets. I was on the line on the conference call and they keep blaming each other.
THAT WAS 3 MONTHS AGO now I’ve been placing calls and waiting for them to give me a quote how much to put it all together because insurance company is low balling it. Calls are not returned. They keep promising that something will be done fast and nothing is done.
They told me a person will set up an appointment. I talked to him and he said he will call me back. 7 days later no appointment, no call. I call and he says «Oh that is not my territory.» You think the moron would have the courtesy to call me and tell me whom I should call.
FOUR calls later, involvement of insurance agent and I still don’t have a quote. Half the cabinets were torn out and the insurance co thinks only have have to be reconstructed — yeah and they will look the same as the rest.
Last week another Service Master office got involved, promised me a call with a quote no later than last Friday (5÷22÷15) It is now 5÷29÷15 and what do I have NOTHING
The only reason I gave it any star was because the guy who came over to tear down the wall and the ceiling did it fine. The people they subcontracted who were supposed to remove the cabinets WHOLE did not do it, just tore the bottom ones apart. Both left the water hose out of the sink on the suction machines flooding my floor.
Well, that is where it stands. And the insurance company is trying to close the case with a measly amount —

We are truly grateful Service Master showed up, on a Saturday, early evening, and helped us handle a flood in our laundry room. We’ve had so many floods, and our long standing plumber recommended them. My issue wasn’t with the service but their accounting department. When I questioned the bill I learned this particular Service Master franchise, will bill, in part, according to the amount of time the technician logs on his GPS. I think that’s crazy. In our communication, we found the accounting department extremely challenging. It was our intention to provide payment as detailed in our contract, but I wanted to talk with a supervisor prior to providing my credit card information. This request was not received warmly and they told me if they did not have payment by the end of the week they would void the contract. Ultimately, we resolved it by asking the supervisor to call me to get my credit card info. Initially, the accounting department did not apply our $ 350.00 deposit, and thankfully, I had a copy of the check. Ultimately, the bill was adjusted to the amount listed in the contract. Floods are stressful enough. I felt this company added to the stress of the situation. They did do the job and having them out did prevent damage from taking place, but accounting was not pleasant. I do not think it is good to bill the customer based on the GPS of the ServiceMaster technician. The technician did the job, but the accounting experience was not pleasant.

Not sure about some of the reviews that others left but I had a great experience with these guys.
We had a pipe leak in our downstairs bedroom and cause water damage to the carpet, floor and walls. The situation sucked, it was a huge mess and the smell was terrible. Oscar came out to the house within 2 hours of me calling. He took his time to actually inspect the damage we had as opposed to the other company we talked to that walked into the room and spit out a quote without looking at anything. And the quote oscar gave me was $ 300 less then the other guy.
They were out to start the cleanup and restoration with all their equipment within 3 hours of us accepting the bid. They finished on time in just 4 days and with minimal extra destruction to my room.
I hope I never have a need for these guys service again but if I do I will absolutely call these guys again.

We had a major flood in our home and the insurance company recommended Service Master. Their professionalism and expertise was evident every step of the way. I was very pleased with everyone that came into our and everyone we dealt with on the phone. I home has been restored and is much better than it was before. Serena is the office was a great help in the processing. Jason was great in the pack out and return of our furnishings. We did not have any damage to our things and it all went as well as it could have.

Well, this is a long story, but the bottom line is: Do not let these guys do any restoration in your house. My experience started with a major water leak that went undetected fro a couple of days while we were out of town. Our insurance company contracted with these guys to do the water mitigation and restoration. Fortunately we stopped them soon after the water mitigation phase was completed (they were doing a decent job on that). Problems started when we discovered things missing and really shoddy work on the restoration part as well as a lot of unnecessary damage to furniture during removal and storage. We contracted directly with the flooring companies as well as hired our own painters. Not only did we save quite a bit of money (the insurance still paid for the inflated Service Master estimates) but we got our house back in perfect condition. It took several months, primarily due to the many delays by Service Master that started and stopped so many times. They also fired their Field Supervisor in the middle of this project and brought in a new one that talked nice and made a lot of promises, only to disappear right thereafter.
My advice: Let your insurance company get their estimates from whoever they choose, get the water mitigation phase proceed by your insurance selected company (they all do the same procedures, so you don’t have much to lose) but keep a close eye on them while they remove furniture and how they store it. Then select your own contractors to do the restoration phase. You will save a lot of money and get the best job done.

My insurance company arranged for Service Master to come out and assess clean-​up after a water leak. The rep who came out persuaded my wife that she needed high powered fans and a powerful DE-​humidifier to dry the area. He cut a hole in the ceiling then told her he would have to seal it again as an asbestos test would have to be performed before he could continue. He sealed it with thick plastic and tape. When I came home I couldn’t figure out how anything was going to dry while sealed up with plastic. The following day I had a different rep from the company come out to assess and he told me that there was no way that this was going to dry effectively while sealed and that his drying equipment was costing me so many hundreds of dollars per day effectively for no worthwhile purpose. So the question is then why leave all the equipment when they essentially told me it was useless while everything was sealed up? They removed all the equipment (it had been there for 24hrs or less) and later sent a bill for over $ 700. I spoke with them on the phone and told them I wasn’t happy with their service and would not pay the exorbitant fee. They then threatened to take me to small claims court which I welcomed. I didn’t hear anything for a few months until a few days ago when I learned they had sent me to a collections agency.
Based on my experience I recommend staying away from this unprofessional and unprincipled business.