Safelite AutoGlass

I’ve been trying to get someone to call me back in regard to replacing the driver and passenger windows on my 57 Chevy. They told me my car would need special attention because of the year and that someone would get back to me. Well, it’s been over a week and nothing. If you can’t do it at least be courteous enough to call me back. Not impressed with this companies customer service at all.

I had a ding on my new Honda Accord windshield. Called up this SafeLite location and was quoted $ 100 for the job. I have used them for complete windshield repair in the past and was satisfied. When the detailed email quote came I say that they were actually going to charge me $ 100 + $ 20 labor + $ 7 supplies. Please tell me the truth on the phone. I cancelled and found a small guy that did it for $ 50.

Executive services at Safelite went out of their way to rectify a problem I had. I appreciate the professionalism they showed when the manager at the store was ignoring my issue. Thank you!

If I could give zero stars that’s what I would give this place. This young kid came to my house and started working on my windshield. One of the chips was towards the edge of the glass and he started tapping on the edge of the glass with some metal object which caused the windshield to crack about an inch. He said that is normal if the chip is close to the edge. Are you kidding me? Normal? If he would have warned me BEFORE he started banging on the windshield, I would told him to leave it alone. He never told me before hand that working close to the edge could cause a running crack. I brought my car to the safe lite office and they tried without any success in trying to apply glue to stop the crack. After all that they still charged my insurance. They just claimed that they are not responsible for cracks done during the repair process. So safelite, let me get this straight you come over and crack my windshield, charge my insurance and then expect me to pay the deductible on my insurance just to have my rates go up all because your company is incompetent. My advise is NEVER use this company!

I had a very similar experience as Dave, went in to get my windshield replaced, Dewey the manager insured me my vehicle would be cared for, after replacement of the windshield I get into my vehicle and come to find out that my turn signal is broken. I went to confront him about his damage and his reply was that he had not done that and that’s how it was brought to him. I know for a fact that my turn signal was working completely fine before the installation. I will not be coming back or recommending this company to anyone I know.

I have used safelite in the past to get my window replaced and repaired and as usual they have not failed me. Good prices always give options. Courteous to there customers.

Dewey, the store manager worked on replacing my windshield. No hassles, on time, very friendly, vacuumed all the debris and amazing work done. These guys are true professionals. Highly recommended them.

Safelite FLAKES, and does not replace! We were scheduled for Sat. 6/​13, between 9 and 1 PM (lame!). Some guy called at 11:15 am (Scott) saying that, for a REPLACEMENT (vs. repair), he could only come out by 1 pm. STRIKE ONE.
1:20 rolled around, and he just showed up. He then realized that the window he had with him was NOT the correct window for our car (STRIKE TWO). So then he called «someone» from his Safelite office right in front of us, and he had our appointment RESCHEDULED for Saturday 6/​20, and he PROMISED that we would be the first appointment on Saturday ⁶⁄₂₀ at 8:30 am.
Sat. ⁶⁄₂₀ came and went, and at 10 am, I finally called Scott, the same guy we dealt with prior Saturday, and he DID NOT answer his phone. In fact, he had it turned off. So then I got a hold of Scott’s Safelite office, only to find out that he DID NOT HAVE US scheduled for 6/​20, but for TUESDAY ⁶⁄₂₃. WTF???
If this were not out of our insurance claim, we would have dropped SAFELITE right away. Do yourself a favor, and look elsewhere.

You know the story, rocks flies up on freeway and takes divot out of windshield. You try to get it repaired first but on the drive over the crack starts to spread. No worries, other than insurance or a couple of hundred dollars, Safelite was great. Made appointment brought car in and it was done in no time. No hassles no grief, just a solid group of windshield specialists who know what they are doing. Thanks! Until the next rock hits my windshield. Highly recommend.

Safelight did a fantastic job ! Zack did a great job on letting us know when he would arrive, and he was very professional, and polite. He also answered any questions we had. This is a great service, and I would highly recommend to friends, family, etc !!

This mainly is about the service technician that handled my very unlikely windshield repair.
Juan was outstanding, kind, listened, clear & precise communication prior to appointment & during, gave me the proper information, clean & represented the company well. He was just a delight, made the whole process smooth & manageable. I will definitely be doing business again & recommending Safelite to other people & have them ask for Juan!!!
Thank you!
The only downside I found in my rare situation was they were closed on Sunday even though I had an emergency situation with my windshield.

I’ve had Safelite come to my home probably 4 times over the years to repair chips in my BMW’s windshield. I’ve always been very happy with the results and the service. I just had it done again and Mike did a great job and when he was done he cleaned my windows and vacuumed the floor mats. Very professional, polite and results are great.

I’ve been always wanting to come check this place out since I have a tiny crack on my windshield. But I ended up coming here for my wife’s car. She was having issues with the driver side window not rolling up due to the rubber sealing from the window not being aligned. The worker took a quick look at the car and started to see what the issue was with the window. The window was closing all the way due to the rubber seal. The worker realigned the rubber seal and the window was able to be closed. He said there also might be an issue with the window regulator but they do not do replacements for that anymore.
All in all, the worker was able to help us out and gave us some good advice. I’ll definitely be thinking about bring my car here to get my crack in my windshield fixed as well. The service here was great and he was very helpful and knew what he was doing.

I was having issues with my drivers side car window. My window wouldn’t close all the way. I called Safelite and spoke to a representative. He told me that I can go to a Safelite to get a quote, and he told me the closest one was this one.
I get to Safelite and we were greeted by the worker who was super nice. I told him about my window and he said that they stopped doing the regulator repair. He still said he would check my window out. He fixed it so that it could roll all the way up. He then gave me suggestions of where I can get it fixed.
I’m a sucker for good customer service. My husband has a crack in his window and we’ll come back here to get it fixed.

Very pleased with service and workmanship from this SafeLite location!
I was referred by my insurance company and went in person because I could not get a mobile appointment for a couple of days. The crack in my windshield had grown from the size of a quarter to a 3 foot long arc in a couple of days and I didn’t want to risk waiting another day for the repair. I scheduled my appointment for 3:30 (about an hour after my call) and headed over to SafeLite. I arrived just after 3pm and Marc got started on my windshield replacement right away.
They were communicative all along — told me exactly how they were going to go about the replacement, confirmed the total that my insurance company had quoted, and estimated about 90 minutes for the work. He even advised me of a cosmetic issue with the car’s hood flap that might make the work a little tougher or leave the finished windshield looking different from before.
After he was done around 4:15, quite a bit quicker than estimated, I looked over the work and it did wind up looking just as it had before the windshield was cracked. He resolved the cosmetic issue and they even vacuumed all of the debris in my front seats. He advised me not to wash the car for at least 24 hours to let the glue set and handed over the keys. Everything looks great, they beat the time that they estimated for repair, and the glass looks just like the factory windshield did. Don’t know how they wrangled up that replacement glass on such short notice but they did a fantastic job.

Within 2 hours of breaking the rear windshield of my car, I was in this shop getting it fixed! They had the right glass when no other shop in San Diego did. I was gonna have to wait 2 days for an appointment elsewhere. They were on time, professional, courteous. Only took an hour while I sat and worked on my computer. And I even got a break on the price since the shop closest to me was full and I had to drive a few extra minutes. Can’t say enough great things about the whole experience! It transformed what was a huge hassle (because I was stupid enough to pull out of my garage without making sure the door was all the way up) into a minor inconvenience. Thanks!

To Sara at Safelite customer service. I’ve already spoken to your reps that didn’t do anything, store manager that seemed to not care, and the district manager that does not follow up on his voicemail. All together I’ve spent hours with unsatisfactory results. My image of your company is one the seems to not really stand behind their Warrenty (. The glass broke to a defect not my 2 year old throwing something at it. Apparently you guys don’t believe me). A company that rather find loopholes in Warranties than rally have 5star customer service. I do not want to hear from you or your poor customer device department unless you are refunding my copay!

This place is great! I drove here to have them put my rearview mirror on and they did it right away and did not charge me for it. Awesome great folks and I am so glad to have my mirror back. Thanks and I want you all to know that these guys are fabulous!!!

I needed help with my driver side window. I brought it in on a Saturday. I didn’t have an appointment. There was a gentleman there by the name of Mark. He was the only one there as I was told it was their lunch hour. He was currently working on another car however he acknowledged me immediately and told me if I wanted to leave the car, he would call and let me know if he could fix it. Just as he promised he called an hour later, told me the problem and though it needed a BMW replacement piece, he still put the window back on it’s track so I didn’t have to drive around with the window down and car exposed. I would definitely refer to this business because of his customer service

Clean, quick service, excellent customer service, and professional. They offered to glue my rear view mirror on for free which other places were charging me $ 20. Gus did a great job and even cleaned my windshield. I liked that they had a keurig machine and a water dispenser in the waiting room too :). Definitely coming back here again!