Raindance Water Systems

Raindance Water System is the best company that I have worked with. I sent them a sample of my well water and the person I talked to Dana was very helpful. They set me up with the best system ever. I purchased an Iron Eater system for my home and horses. I am now looking at buying an reverse osmosis system that I can use to travel to the horse shows with.
I just want to say that Raindance is a very helpful and you guys are so awesome!!!

Unfortunately we have had a terrible and extremely stressful & costly experience with Raindance Water Systems. We recently contacted them to reprogram the system because our power had gone out — be advised every time the power goes out in your home, you will have to reprogram the system. We went through the reprogramming process step by step with the tech support person and then later learned we had water continuously coming into our home from the outside. We had to call our plumber in and were shocked to realize our town water bill will be over $ 2000.00. We had no idea a Raindance water system would do this, especially after recently reprogramming the system with their tech support. They told us the unit must have been clogged because of our «town water» and we were told the manual even states this is a potential problem with a Raindance Water System. They repeatedly insist we reprogrammed the unit on our own and did it wrong, which is absolutely not true. To make it an even more stressful experience, they will not talk to us over the phone, only email. What companies operate this way? They say their water system is maintenance free, but be advised every time the power goes out in your home, you will have to reprogram the system which is not something one can easily memorize, if at all, so you would have to wait for tech support. The system should also be in «bypass» when ever you leave your house for a period of time, something else for you or your plumber to do with it. You may also experience a pink bacterial film in your toilets and shower areas as we did because the chlorine is completely taken out of your water. They advised us to have our plumber come out again to make an adjustment to allow some fresh water in the system — which they later said he must have done wrong. It is frustrating to have questionable «clogs» that require our plumber to come out to resolve. If you have a Raindance Water System, be aware you will be expected to know the complex manual inside and out. We have been told many times, even in bold letters, — «it is in the manual» — which is fine, but know you will still probably need to have your plumber come out more times than you expect and you may be treated with disrespect when you contact their complaint department/​tech support, which appears to be the same thing. We have been unable to resolve our problem as Raindance continues to insist we independently programmed the system wrong. If you are looking for a truly maintenance free water system and respectful, helpful customer service, please do not purchase a Raindance Water System. We would hate for anyone else to have this awful experience. Our friends with other water systems have never had or heard of these problems!
In addition, the Raindance website says they are a proud member of the Ramona, CA Chamber of Commerce; however, the Chamber of Commerce just confirmed with me that they are not members.