Petco

I only stopped by Petco since I needed dog shampoo and I didn’t want to go around Grand just to get to Petsmart since they are having an event there today.
Well Petco is disgusting. If you bring your dog in there then wipe up your dog’s pee! The workers should clean up the dog pee from stupid customers that don’t clean up after their dog. I’m not a fan of smelling all the pee while I’m looking around the store.

I would give negative stars if possible for the grooming department… They massacred my two dogs, back in November of 2015 (see pictures) my female the younger one still 5 months later is still not getting the hair back on her ears and maybe never will. I WOULD NOT EVER USE PETCO grooming. There are plenty of good groomers around for the same price. I now use the groomers at country side in Valley center on colgrade road. Please see pictures!

First of all I just got a new bunny and wanted to halter/​leash train her. I called around no one could help me. I am not going to say anything negative about the other Pet stores, because, well, you know that’s bad Karma in my book. However lucky me got ahold of someone who could finally help me, knew what I wanted over the phone and held it for me. Her Name is Bethany. She was off the day that I came in but she told me to see Eric. And guess what? I got exactly what I needed. My bunny is walking on the leash already and I just wanted to let eveyone know that reads these reviews that this Petco is Awesome and the employees go out of there way to help you. Thank you Eric! And Thank you Bethany! And I believe his name is Erin at the cash register? You are awesome too!

First time going this location. The staff were friendly and I was able to get help pretty fast. I was there buying some goldfish. Really no complaints. The store was clean and organized, which is always a plus.

The store itself is like any other Petco (my pet store of choice), but this review specifically is for the puppy training. I bought the first set of puppy classes for my chihuahua puppy. I believe it is either 6 or 8 weeks long, one hour a week. Our trainer, Linda, has helped us so much with him! He was very scared of other puppies and dogs in the beginning but now he is very sociable. He knows how to sit, lay down, stay, and roll over. He also loooooooooves «Auntie Linda»! I will definitely be continuing with his training there. I believe each 6 or 8 week package is $ 130 but around Christmas I was able to get a deal for $ 99. They randomly have deals on their training packages. It’s well worth the money, in my opinion. Tonight is Gibson’s graduation!

I came to the vetco event for vaccines. The staff was super friendly and helpful! They were also very informative, I would definitely recommend this for any one looking to get vaccines for a new puppy:) Also, the cashier Dylan was super friendly. I’m coming back to this store for all my pet needs!

Awesome experience with the one of the staff members in grooming. She was super sweet! I should have gotten her name!

I took my Yorkie\Terrier mix into Petco to get groomed. My comments pertain only to the grooming business they run. I was quoted $ 36 for a small groom on the phone. The groomer asked what I needed to have done. So I pointed to the 2^nd longest length (they have a display to pick) hair and asked they leave his face and head left long. They said they do a Yorkie cut on his head so not to worry. I returned several hours later to pick him up. They handed me a slip and asked that I pay and they would go get him. I paid and went back to the counter… after reviewing my receipt I noticed I was charged $ 54. They explained it was an additional $ 18 for the works. I explained I didn’t request the works (SCAM) so they agreed to refund me the additional charge. Upon seeing my dog I could barely recognize him. They shaved him down close to his skin including a shaved head and face! They left his tail choppy and bushy! I wish I would have read the review but I had taken my Beagle her in the past. Needless to say I won’t be back!

This review is for the store on Valley Parkway in Escondido.
They have the best selection of the African Chicklids in the area. We drive all the way from the coast in Oceanside to get them here.
Other than that we normally don’t buy much here, I feel like prices are a bit high but sometimes they have things no one else does.

My motivating factor for writing this review is: Lis, aka: Lizabeth.
A couple of days ago I stopped in to get a new collar for our puppy.
She took the time to show me what was available and suggested that I bring my puppy in to try out the options. So I went home and got my pup. She spent over 30 minutes with me and my pup as we tried two different walking options. She provided training and was very patient with the process. More patient then me! If it was up to me I wouldn’t haven’t gotten the best option for my pup. She even worked past her scheduled time. She truly enjoys what she does and the customer service that she provided was natural and refreshing. She is the exception as she is not just going through the motions she truly cares about what she is doing.

This Petco is friendly and very helpful. The manager Bill definitely goes the extra mile to make sure you are taken care of. We have a Goldendoodle that needs grooming on a regular basis. We have been to 3 groomers and Melissa from their grooming department hands down did the best cut and groom. We brought her a picture of what we wanted and she actually did better than the picture. Highly recommend this Petco!!! Thank you Bill and Melissa :)

Customer service here sucks. They don’t match THEIR own online prices. They are supposed to accept manufacturer coupons, but dont. I’d rather go to petsmart or even walmart.

I’ll keep it simple. Overpriced compared to Wal Mart and their customer service is non existent. Store looks dated compared to places like Kahoots or Pet Smart, which look modern and nice. Honestly I don’t know why anyone shops at Petco stores.

This store stands above the rest! The employees here are quick to help and you can tell they’re giving genuine recomendations rather than the flavor of the month. While my cat was in grooming, an employee pointed me to the toy section and then started talking me up about his food. He convinced me that Canidae was worth a try because my cat coat was kinda rough and although I haven’t seen any changes yet my cat definelty loves it. I didn’t ask and didn’t know but I’m glad I do now. I had never known it before but I noticed they were doing dog training off to the side and it looked fun and the trainer seemed to know what she was doing, it was worth a watch while I waited for my cat. Overall I’d recomed this store as the place to go because the people make the difference. Oh and my cat came out so fresh and so clean, I’ll be going back!

My review is for the grooming. I’m also going to be upfront, my fur babies are very important & I’m not willing to take them somewhere that won’t treat them right. With that said, we’ve had our dogs (a 7lb rescue poodle with bad anxiety & a 15 lb maltipoo who’s a grump) groomed here twice & they’ve looked great both times. I was really impressed with their haircuts & their happy disposition when I picked them up. The price is right too — about $ 50 each & that includes their nails being trimmed. All & all I would recommend taking your pets here.

I’ve been to countless pet stores over the years and it’s been, very ⁵⁰⁄₅₀. Just recently moved to the area and had to find a new groomer. I am usually weary of going to new places, but the staff is genuinely friendly. The grooming staff is very well knowledgeable of breeds and how to treat any animal that goes through there. I have a one year old Shiba Inu and the breed is a very shy, and cautious one so taking to other people is a rough journey. Oddly enough he took to the groomers and staff very well without issue. Maybe they had treats in their pockets, but he did very well and a top notch job. $ 35 for what other grooming salons call «the works». His nails well taken care of and coat fresh and clean. If you have a heavy coat dog I recommend the furminator treatment (pricey but once a year is all is needed). The manager is wonderful and I’ve never had a problem with using my pals points or coupons. The mange even honored an old one! Good selection, great staff, reasonable pricing.

Best location for fish hands down! Everyone is always helpful and our fish last twice as long getting them here than any other location!

Yesterday, I was as disappointed as I’ve ever been with this place. I say yesterday because I decided to sleep on it and see if I was overreacting.
I received a coupon in my email yesterday for 20% off. I was pretty pumped about it because we had a new puppy coming the following day. So we grab around $ 200 of stuff including a giant bed for both of the dogs to sleep in, lug it all around the store to the checkout stand. When we get up to the front we pull out the phone to show her the coupon and the girl says it has to be printed and wont honor it. Multiple issues with this:
1. What world are you living in that you need to print coupons at a place as big as this?
2. I drove 20 minutes passing multiple pet stores to get here
3. The cashier next to her said they honored it for someone else that had come in earlier that day
We frequented this store on our way home from work and have probably spent a thousand dollars just in the last year. I will never, ever go to PETCO again and will spread the word. I did find a great new website because of this experience, but you can count on me going to a local store rather than a store with such terrible business practices like these guys. Unbelievable. I almost forgot, they let me lug the bed all the way back to the aisle and didnt even offer to take it back and making me and my wife so embarrassed that even if you were to make it up to us we wouldnt want to come back and feel weird if we saw anyone from last night. Thank you PETCO.

Home Depot has been dethroned. I actually thought the store on West Valley Parkway in Escondido had the worst service ever. Hail to the new king. The grooming department at Petco down the street has the most incompetent service ever. Last week, I went there to get my dog’s nails trimmed. The guy ahead of me didn’t have a rabies shot listed on his dog’s vaccine record. The lady behind the counter called the vet’s office and there was no record there either. So instead of saying, «I’m sorry, we cannot groom your dog, you’ll have to work it out with your vet because the shot is required,» the groomer continually repeated herself over and over and the customer just stood there nodding.
After waiting for twenty minutes or so, I left and went to PetSmart. But the groomer there told me that my record was out of date by a few days so I had to have her vaccinated again. I had her vaccinated and came back but found out I had to wait 48 hours. It’s all bs. I used to work as a vet assistant and rabies outbreaks do not exist in dogs anymore. Vaccines last for three years, but the urges us to get our dogs vaccinated once a year so it can make more money.
A few days later, I went back to Petco. The lady behind the counter had to link the service to my Petco card. I didn’t remember the number I had years ago and the card is under my husband’s name. She tried to look up my last name even though I told her the card was under his. She made a big deal out of the fact that the name on the card was different than the name on the shot record. It wasn’t my shot record, it was the dog’s and she fits the description of a Chihuahua.
I blew up. It should not be harder to get your nails trimmed than it is to get on Camp Pendleton. I would let the manager explain because I don’t care about the reasoning. The cards are a hassle and I should not be inconvenienced for not wanting to use one. I paid five dollars more at PetSmart on Escondido Blvd. but the service was much better. On the way home, I stopped at Petco and dropped the receit from PetSmart off for the manager. The employee named Paige took it and laughed. It’s nice to know that customer service is a joke in that store. That is why I’m not going back.

Really disappointed in this Petco. We used to drive all the way out here from Encinitas just for the fish selection, as it always has been amazing and the tanks are so well kept…
What happened, Petco? We went in the the tanks were absolutely FILTHY. The salt water is depressing, hair algae is taking over. Corals are getting bleached out, fish aren’t with proper tank mates…
What happened??? No longer comfortable buying here.