Nelson’s Motorcycle Training Center

I had a great experience with Nelson Motorcycle Training. No problems booking my class and no problems with the actual class. I made sure I was there 15 minutes before required start time as did most of my classmates. I have been riding with a permit for ten months but I can’t believe how much I learned and improved during this three day class. The instructors, Bill and Bob, were very patient and did an incredible job teaching and building up my confidence as I was learning. I highly recommend anyone interested in learning to ride a motorcycle or increase their knowledge of how to ride a motorcycle more safely to take this class. Well worth the money my husband paid for the class!

I had never ridden an actual motorcycle before. The difference in just two days with these guys on a bike was incredible. It is a 3 day course with some classroom time. I learned a lot. I have been driving an automobile for over 30yrs and have an excellent record but the knowledge I got from the course will not only save me on a bike but will save me in a situation behind the wheel of a vehicle. They have given me the confidence to get on a motorcycle and boy I can’t wait to buy one now. Very excited to get on the road. The instructors were Bob and Dave. Dave will be taking over the business in Nov of 2014 and good changes are coming for future students. Upon passing this course you will not have to take the DMV riding test just the written in California and you will receive a discount on motorcycle insurance with most insurance companies. These guys were great. They have a great way to explain to you so you understand what you need to do. They provide demonstrations and practice time. I would recommend this course to be taken by all who just want a drivers license wether you will drive a car, bus, truck, or big rig. You really realize how vulnerable you are sitting on that bike with no protection. Everyone should experience that and maybe there will not be so many car/​bike accidents. After the first day of hands on a bike training I noticed at my first turn out of the parking lot in my CAR from class my driving habits had changed for the better. I had more «clarity» on the road. I was taking my time and scanning all around. I noticed it right away. That is why I gave a full 5 star rating with these instructors with this company. Bob also teaches military personnel when he is not training us civilians.

Well the instructer was late but had a great personality good instructers Gregg and jeff they really give good guidence I tiik this course ten years ago this one was tottally different u really get to know your skills thanks and got my paperwor within a week great experiance

Please note: this review is not for the lessons itself, it is ONLY for customer service and company policy. I would like to emphasize in this review that in my experience with Nelson’s, they did NOT put the customer first and I felt like my own money was being extorted from me. This review is long because I had quite an ordeal trying to get my refund back.
I had originally scheduled a training session over the weekend of 10÷21÷11 — 10÷23÷11. I called Nelson’s on 10÷11÷11 to cancel my reservation due to work conflicts. I explained to the gentleman who answered the phone that I work in TV production and have a very erratic travel schedule. We spoke for about 10 – 15 minutes where we discussed options about rescheduling. He was not sure if I could leave an open-​ended date of rescheduling or if I had to pick a specific date right then and there. I was also hesitant about picking a date because my schedule is often unpredictable. At the end of our conversation, I stated «I think I will just cancel the reservation because this is getting too confusing.» To which the gentleman said «ok.» My understanding at the end of the conversation was that I would be charged $ 50 to cancel my reservation and refunded the amount that I paid to the class ($ 250). I have bank statements that show charges from Nelson’s Motorcycle Training Center in the amounts of $ 250 and $ 50.
After not receiving a credit to my account in the amount of $ 250, I called Nelson’s on ¹²⁄₇ and spoke with a gentleman. I briefly explained that I had not yet received a refund and he said «it has been processed. the money was taken out of our account.» I asked for a confirmation code or date the refund was processed as this did not reflect on my bank statement. He said he would need to find it and would call me back. I did not receive a call back.
On 12/​8, I called back to find out if the gentleman had found the refund information. I spoke with a lady who said that the notes on the account stated that when I called in October, I had requested a reschedule and not a cancellation. I asked how this was possible considering I had called the day before and the person said the refund had already been processed. She continued to say that it all went back to the notes Nelson’s kept. I further explained the initial conversation I had with the gentleman back in October and she said she would have to speak with the owner and either she or he would call me back. I did not receive a call back.
On 12/​9, I called again to inquire about the situation. I was told by the lady that because the notes say I requested a reschedule instead of a refund, I would have to pay $ 25 and would be refunded only $ 225. I further explained that this was a miscommunication and the notes were incorrect. The fee for a cancellation and a reschedule are the same, so I didn’t understand why they could not just process the refund? I asked what the hurdles were to process my refund. The lady’s answer was only that the notes reflected a rescheduling. I was also informed that the original gentleman I spoke with in October had retired so there was no way of contacting him to verify the conversation. I asked to speak with the owner directly to sort out the situation. She stated that he had gone to the post office. I did not receive a call back. I called back about 5 hours later and the owner had not yet returned. I asked the receptionist to leave an urgent note for him to call me. She said «all I can do is leave a note».
The following week, I called and again was not able to speak with the owner. At this point, I didn’t want my money to be held hostage any longer so I agreed to pay the $ 25 and be refunded $ 225. Furthermore, when I asked when the funds would be credited back to me, I was told that they would have to wait for new students to register first. Thankfully, I was able to receive my refund within 3 days.