Lens Crafters

It took 2 hrs after having an appointment for my son to be helped, they are not organized every customer tha walked in every customer they try to slam-​as a retail Manager experience it’s a plus and I know for a fact that they work on commission this is the second time I come back here the 1^st one I was helped by a very nice lady. Not to mention I ask how much was for a frame for my self the guy totally ignore my question and decides to charge me for what I came for. I understand their busy but CUSTOMER EXPERIENCE it’s a plus in retail. Next time you take care of your appointment and everyone that walked in you tell them «Hi Mr. Or MS. Customer we have a few appointments and our systems are down we have a wait time of _​_​_​_​_​would you like to wait or schedule an appointment «BOOM! Keep that «I can help you attitude at all times.

This place has definitely lost me and my families business. I have never in my life received such rude customer service.
So this all began when I accidentally missed my appointment. Last year during my eye exam they went ahead and scheduled my next appointment and I forgot to write it down. I’m not sure if they called me to confirm my appointment or not but I’m guessing they did not since I had totally forgotten about it. I had gotten a voicemail from them from one of the ladies working there stating that if I called back and scheduled an appointment before the 20^th, I would receive 20% off my entire purchase including contacts. Let me add that my family had moved up to temecula and were planning on just going to our local LensCrafters here, but since they were offering the discount I thought heck why not ill just make a day out of it. So I called back to schedule my appointment and confirmed that YES they would honor the 20% off.
So fast forward to my appointment day. I walk in and am helped by a lady at the front with short grey hair. First thing: she could not find my appointment and said there was no 12 o’clock appointment for the day and she could schedule me at three. I was really confused and kindly told her no I had made the appointment just a few days before and three would not work out. I then mentioned the 20% off offer and she just gave me a blank stare. Then out of nowhere the eye doctor (middle eastern looking man) barged in a literally pushed the other lady aside and asked what was happening. She explained to him that my appointment wasn’t showing up. He then asked me my name and started clicking away and said I wasn’t in there system. I looked at him and said excuse me I’ve been coming here for four years, your the doctor that helped me last year? He pretty much ignored me and said well there is no 20% offer going on right now. So I explained to him the voicemail I got and that I called back and made an appointment so what was he going to do about it. He said well you must of fallen the wrong number. So I pulled out my phone (and at this point kicking myself that I didn’t save the voicemail) and read him off the number I called. He says no that’s not there number. So I said really let’s see and called the number. Lo and behold little blond lady sitting at her desk answers the phone! And when she looked up and realized I was the one calling her face turned to stone. He continues to just stand there staying at me. I told him so you just lied to me, is that necessary? I am a paying customer. And I’m being honest I was not yelling or being a complete bitch, but I was pretty pissed off this guy just lied to my face! I then again asked him what can he do for me since I had driven 30 miles for nothing now. He then has the audacity to WALK AWAY FROM ME. Not one word! And he lady with grey hair just put her head down and started typing. Boy do I feel bad for those ladies working under him! Looks to me like he’s running a sweat shop. What a shame for this man to lie to my face and tell me I’m not in their computer system? That is not how you run a buisness.
And of course I get a voicemail the next day, the supervisor calling me and «extending» the twenty percent offer as an apology for the confusion. Lol yea right! Save you time and money, go somewhere else.

Rebecca from Lens Crafters in the North County Fair has excellent customer skills. Her kindness to my elderly mother today was exceptional. I would recommend this location.