Heritage Escrow Company

Alicia Bagby at Heritage Escrow is terrific! She is professional and really knows her business. I highly recommend her!

Alicia was responsive and easy to get ahold of during our escrow. Their company kept us in the loop and made sure our paperwork was complete and submitted in a timely fashion. Overall, I was pleased with their services and would use them again. Thank you all!

Not impressed at all with this escrow company…
The girls we dealt with (Alicia & Vanessa) always seemed annoyed on the phone and had very short email responses that never seemed to explain anything, kept us wondering throughout our escrow. Our agent gave them specific instructions on how to process our loan docs which weren’t followed causing us a big headache and to lose a day, had to reschedule our movers.
Now we just found out our refund check was mailed to us a 4 days ago, but no one told us. We didn’t know to look for it, well it never showed up! So the form we filled out to have it direct deposited was ignored or overlooked. We would never had wanted a check of that amount mailed. Now a stop payment had to be issued and a new check cut so we can pick it up. Or that was just an excuse. Hence this review. Just because you where in a disagreement with our agent doesn’t mean you should take it out on us.
Sorry laddies this review is deserved from our experience with Heritage Escrow. This has been a total pain in the a$$. Very disappointed.

Both Alicia Bagby and Vanessa Ngim are simply wonderful to work with! I work with these two wonderful gals on a fairly regular basis and have to say that they are extremely professional and bend over backwards to assist the Buyer/​Borrowers, Realtors, and Loan Officers to meet their needs with integrity and hard work!
They both have a number of years in the Escrow industry and with that knowledge comes for successful closings, which is always the desired end result! Oh and they always have a welcoming attitude and smile regardless of how difficult the day!
I wanted to also update this review as Laurie Hunter, another wonderful Escrow Officer with years of experience, has joined Heritage Escrow in Escondido!
I am not sure about a few of these 1 star reviews, quite frankly, EVERY single Borrower that I notarize for Alicia, Vanessa, and now Laurie ARE ALWAYS happy, thankful, and have nothing but good things to say about their experience with Heritage!
I am PROUD to be able to work with such professionals!

These are some of the best Escrow folks in town and being a Realtor for over 20 years, I realize the importance of having experienced Escrow gals! I am mistified at the other review on this company as I’ve happily used Alicia Bagby for numerous transactions and never once has she failed to do a terrific job! I’d never use anyone else if given a chance! If you are a Real Estate professional, you might want to give Alicia and Vanessa a try!!!

Horrible experience! We purchased our first house, a foreclosure, so the bank chose Heritage Escrow. We were later told that Heritage was used because they are a national chain. The cases go to the home office in Irvine, CA. and are distributed to the branches «closest» to the customers. Obviously someone messed up, because we live in Los Angeles. Instead of sending our file to the nearby Beverly Hills office, it was sent to this San Diego-​area office! Which meant that ALL paperwork had to be overnighted back and forth. Waste of time and money.
The agents were borderline incompetent. They sent our escrow paperwork via messenger, did not tell us, and therefore we did not have anyone at home to sign for it. Phone calls went unanswered; voice mails unlistened.
The most heinous offense was that the paperwork was RIDDLED with typos and errors. They had our address incorrect throughout — both the old and new address. The loan amounts were incorrect. All of the dates were incorrect — they listed our closing date as 1987 — we bought this house in 2008!
AVOID these people at all costs!