Friar Tux Shop

Justin was incredibly friendly and helpful. Recommend it for Winter Formal and any other tux and suit needs!

we went to friar tux on recommendation of Knight’s of Columbus, was waited on by Chris, ordered a shirt, heather came in toward the end of our shopping. Returned today after 2 weeks, Heather greeted us by name, got our merchandise, and attended to our every need.
I highly recommend Friar to everyone needed formal wear, the service is outstanding.

I have used this shop numerous times in the past. This shop is under new management, and I am impressed with how well run it is now. The changes have been needed and the new manager Heather is doing a fabulous job. The employees are doing a great job in providing a personal touch that makes me feel they really care how I look… Thank you Heather and staff

We used the Friar Tux shop in Escondido, CA for our wedding menswear and were completely disappointed. Throughout the process, it seemed that they were very disorganized and did not communicate well within the company. We made sure to book our tuxedos well in advance of the wedding (10 months ahead of time), and the day of the wedding when the groomsmen got dressed, we found that their vests, ties, and pocket squares were the completely wrong color. We had ordered a beautiful deep purple to match the bridesmaids, and were given a hideous shade of pink/​burgundy. This was discovered 2 hours prior to the wedding, and when we contacted the store were told there was no way to get the purple in time for the wedding. No solutions were offered, and we ended up having a friend of the family grab some black vests at the last minute and drive them up to the venue (40 minutes away), and also had the groomsmen wear black ties borrowed from the waiters at our venue. They looked like secret service agents, but at least had something presentable to wear. When we contacted the store after the wedding, we were told that a regional manager would contact us within a few days to discuss the incident. The only communication we received was an automated email survey. We tried multiple times to contact the regional manager (Jay) by phone, but he never answered and his voice mail box was full. When we emailed the store manager (Mike) to let him know that we were still waiting, he responded that he thought Jay had already taken care of it, which finally did happen after several weeks. We were offered a partial refund and a discount on a future rental (because we are going to rent from here again after this debacle?). We countered with a request for a full refund since the product we received was not what we ordered, which was granted (which is the reason I gave 2 stars instead of 1). Also, during the planning process, we had a groomsman that had to drop out of the wedding 5 weeks ahead of time. I contacted the store twice to request that he be taken off of our wedding party list (the second call was prompted because he was still showing up on our online event managing tool), and they assured me that he would be removed and that his tuxedo would not be ordered. This never happened, and his tux was delivered to the store. During the negotiation for the refund, we were told that they would waive the restocking fee that they would have typically charged us for not using a tux that was ordered, making it seem like they were doing us a huge favor. In reality, the tux should have never been ordered given that we had contacted them about it twice, and is just another example of the disorganization of this company. I’m not sure if the problem is lack of training or lack of attention to detail, but something needs to be addressed at this store if they expect to retain any customers. Out of all of our wedding vendors, this was the only place we had a single problem with (thankfully!). In the grand scheme of things, are we going to let the wedding tuxes ruin our celebration? Of course not. But, this is the one detail that this store is supposed to specialize in, so you would think they would focus on providing the best product and service that they possibly could. It was an unnecessary stress on our wedding day and did diminish from the overall visual effect of the vision we had for our wedding.

I’m going to have my groomsmen rent their suits from here for my wedding. I had the pleasure to work with Justin who was real friendly and informative. He was real patient with me and my fiancé as she had me try on a various amount of different suits and color combinations. There are plenty to select from which is great and the service was great also. I’m giving them 5 stars now just for the service alone. Hopefully everything turns out great for my wedding!

Went here to get my suit for my wedding. Chris did an outstanding job helping me find the perfect suit for my special day. He definitely knows what he’s doing. I Recommend this place to anyone who needs to rent or buy a suit. They provide the best customer service. Thanks again Chris and Friars Tux, I’ll definitely come see you all when I need a suit or tux.

They handled our wedding orders very well! Mike did a great job handling four guys coming in all at one time! He was patient and accommodating. When I returned my tux, he asked how the wedding went and was quick to process the return. Would recommend!

Mike is awesome! He knows his products and knows how to get things done! I was in a little bit of a situation and he came up with the perfect solution! He is truly an asset to your company! He went out of his way to make sure I was completely satisfied with my purchase and that I was in and out because I was also short on time! Great customer service! I will let my friends know this is the place to go!

So satisfied with the tuxedos for my sisters 15. They gave us amazing prices compared to other locations. Justin helped us out & it was the best customer service I’ve experienced when it comes to choosing a right fit for a tux. Definitely recommend & I will be coming back when in need! They’re awesome!

We were thrilled with the service at the Escondido location. They handled the tuxedos and suits for our daughter’s wedding. We loved their calm, knowledgeable service. Extra kudos to the manager of the store — sorry, his name escapes us. He was awesome.
We highly recommend them. They get it right.

I dealt with Friars for my wedding last week. I dealt with 2 different stores: the Escondido store and the Temecula store. Two completely different experiences.
The Escondido store was rude and pushy. My grooms best man was fitted at this store, and was not treated well from the get go. When he went in for the final fitting, he was rushed, and not given the links and studs for the suit.
Not a terribly big deal not to have the links and studs, however, it was part of the suit. I called the store to let them know that these were missing, and I was blamed by Chris. He was very, very rude. When I asked him for his managers information, Chris did not want to give it to me.
I called back a few days later trying to get ahold of Mike, the manager of the Escondido store. Mike admitted he had gotten my message, but did not call me back. I then explained to him about the missing links and studs. I told Mike I felt that we should be given a discount, since we were not given the full suit that was paid for.
Mike then told me he would have to clear it with Heather, since her commission would be hit. WHAT?! It was the Escondidos blunder– not Heathers. Furthermore, why am I being told this?!
I ended up getting off the phone with Mike, and having to call the Temecula store asking for the Regional manager, Jay to call me back.
End of the day, Mike should not be a manager, and Chris shouldn’t be working at the store. I see why Chris behaved the way he did– his manager behaves badly. I was very disappointed with the behavior of the Escondido store, and will never go back.

DO NOT TRUST YOUR WEDDING TO THIS STORE. Too many problems with a simple order. Little effort to help fix the problem the night before the wedding. Don’t risk it!

The employees were really helpful, especially Justin Cuevas who had done a fantastic job at fitting me for my tux. It took less than 10 minutes for me to be fitted and was just an amazing experience altogether.

Made the whole experience much easier! All staff members were excellent! Mike helped so much! Thanks Friars!

Came into the store with no idea what I wanted or needed for my event, and the person at the desk picked out everything and gave great reccomendations thank you so much!

These people were great, I think the suit was decently priced and it fit really well after it was altered. The staff was chill, I got drunk at the wedding I rented the suit for and lost a button, stained my shirt, and even forgot to return the bag the suit came in. I let the guy up front know and he said it’s okay. I’ll be back here again awesome people, prices, and suits. Thanks!!!

Not what I expected. Drove half-​way across the city to learn the tux I saw on the website was for purchase only. So ummm… Who the hell is going to buy tuxes for the entire groom party? I mean what, really?
No exceptions. Walked out unhappy. At least Rock & Jenny’s is next door. Otherwise a waste of a trip and I’ll just look at other places and some better selections and flexibility.

We had excellent service. They had all the details covered and the amount of choices was really a pleasant surprise. The ease of setting up for all of our party was helpful as our group is in several different cities throughout Southern California. We will be using Friar Tux again in the future as they have earned our business.

So my total tux rental for prom ended up being $ 80. Fitting was easy and painless, it practically took 10 minutes. Not only was this a deal compared to Men’s Warehouse (I ventured there a day earlier), the service was quick and extremely nice. This was definitely not a painful experience and I would highly recommend Friar Tux to any highschoolers and people that need Tux Rentals. Again, my friends spent $ 150+ for their rental and I spent $ 80!

The last time I rented a tux was in 1988 for prom. That said, when I was invited to be a groomsman for my buddy I wasn’t really excited to relive that chilling experience. This store (Escondido) changed my perception of the standard rental experience. The guy who took my measurements wasn’t creepy at all, was quick, professional and got me in and out in less than 10 mins…+1 star !
Returning a few weeks later to do my final fitting and pick I was again swiftly taken care of and the checklist thorough and efficient …+1 star .
The next day was the wedding and all of the groomsmen agreed that the suits were well fitted, clean and complete …+1 star.
Here’s where the unbelievable customer service comes in … on the drive home from Temecula I was informed that my fiancé’s grandmothers health had taken a turn for the worse and could we come right away to her bedside? but I remember that my tux has to be back at 5 or I get charged another $ 20 … I call the store and the gentleman on the phone was not only understanding but compassionate, with sentiments of «family first» and of course I can return the tux tomorrow …+1 star .
The only reason this place isn’t getting 5 stars is the price …$ 150 for a day of rental but … it won’t stop me from telling anybody I know who needs a tux that this is the place to go. As a matter of a fact they just got my business for our wedding in a couple of months. Thank God this time it’s not gonna be an all white number with a bright pink cumber bun …*shiver*