Enterprise Rent-A-Car

UPDATE:
I got a call from Beth and I ended up needing a car again and went ahead and rented another car. This time Beth made sure I got the car I needed and that it was ready when I needed it. Very pleased. Thank you!!!

I’ve used Enterprise back in the late 90’s when a human presented me with a handful of cars to suite me and computers didn’t do all the work other than bill me. There was more human relations. I have nothing against computers though, however on line when my quoted price for a weeks rental for a compact car was around $ 166.00 but then later changed to over $ 320. I knew there would be some other random additional fees they said «may apply» and like me, most people wouldn’t understand or care about. But $ 140 worth is hardly something to overlook. Half-​way through the process I was informed of the (CDW) «Collision Damage Waiver». Although their fine print carefully explains CDW is not «insurance,» It seems like something they would want to tell you about in BOLD print before you rent not half way through the transaction. Oh and the extra $ 21.00 for (PAI) «Personal Accident Insurance» was surreptitiously slipped into the agreement. So that was a little irritating.
Then the type of car I wanted, well they didn’t have it. So I got the next best thing. An Economy size. Apparently the word «compact» or «economy» no longer means what I thought. A Ford Escape is neither of these. It was only semi– compact in length but the width was more than I’d like. Not to mention all the blind spots I had. I’m one of those people that still turn my head and use my eyes to check for blind spots. Using a camera or «sensors» on a car that you’ve never driven before made me feel like I was going to crash at any moment. I can’t imagine paying $ 23,590 for a Ford. That’s why I wouldn’t have chosen to rent one.
Original quote on line: $ 166.36
But then…
— — — — — — — — — –
Taxes and Surcharges
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
Rate: for 1 Week $ 141.54
CDW: $ 19.99 per Day for 7 days $ 139.93
PAI 7: $ 3.00 per Day for 7 days $ 21.00
VEHICLE LICENSE RECOVERY FEE $ 8.19
Subtotal:
USD 310.66
SALES TAX 11.32
Subtotal:
USD 321.98
Total Payment Amount:
USD 321.98 (for a Ford Escape)?
I never got used to that vehicle.
However, the customer service was still friendly as ever, even though there were less than half employed there than in late 90’s. I’m not sure how those CSR’s stay so cheerful in that building since it looks like a half-​vacant golf pro shop.

Courtney was great! We were having problems with our reservation and she was super patient with us and didn’t make us feel bad, rushed, or embarrassed at all. Thanks again Court!

I think this is the best location in the area, staff is on point and super attentive. They’re quick to service everyone’s request and the cars are great. Super new models and really clean. I recommend this location above any other enterprise in the area. Awesome staff and great service!

My car was in the shop and I was pretty unhappy with the money o had to spend on it. To make matters worse, I did not have any rental on my insurance policy so I had to pay for a rental on my own. I did not plan in advance and walked into Enterprise. As busy as the staff was, they were up beat (for an early Monday morning) and attentive to everyone, I was immediately greeting by everyone at the front office. I was given a very good price, quick service and no surprises on my bill. I would recommend this car rental location. Thank you Enterprise for helping me out!

If I could do zero stars, I would. Recently, I was in a collision and my car was deemed a total loss. My insurance company provided me with a reservation and I was immediately contacted by Annie, the area manager, to complete my reservation. She was friendly and explained that my initial deposit was $ 50 and after I accepted the offer from insurance company, my deposit would increase to $ 300. I clarified twice with her on the phone that my initial deposit would be $ 50 and she stated that is correct.
I went in today to pick up my rental and knew my experience would not be good the minute I walked in the door. The employee at the front desk (I believe his name was Chris, he had dirty blonde hair slicked back) was a little condescending to the customers. The couple in front of me went to pay the deposit and were asked for a $ 100 deposit. They told him initially they were told it would be $ 50 deposit. He stated no, that’s incorrect. They paid the deposit and left. I am next in line and went to go up, when the phone rings and doesn’t even tell me, just one moment please. He was rude to the people on the phone when they asked for a time frame and he snapped that they had called ten minutes ago. He finally hangs up and cannot at first find my reservation. I gave him as much information as possible when he finally found it. He then stated my deposit would be $ 300. I explained what Annie had told me and he asked when I would receive an offer from my insurance company. I stated I would hear something from them Thursday and would be provided a status at that point, but it wouldn’t be an offer. He then comes back at me, in an extremely defensive manner, what’s the difference between paying $ 300 now then next week. I told him I would come back and went to file a complaint with Enterprise Headquarters.
I would not have had an issue paying the $ 300, but I was looking for clarification as I misunderstood something in the conversation between me and Annie.

Great service, very professional staff!
I’ve rented from them in the past and will continue in the future.
Highly recommended!

I rent a lot of cars, this location is horrible.
First of all, there was ¼ tank of gas when they gave me the car. I really hope they didn’t charge the last person the inflated «fill it back up» fee! The car a Ford Focus, appeared okay. Once I started driving the car, the transmission slipped horribly and had a very rough drive. I tried to return the car, and advise the car was still under warranty and they should take it in, they said they would tow for free if it broke down but they did not have another car at the time. I asked about the Chevy comparable model on the lot and was told, «that is reserved for our GM dealership rentals». I asked if anyone currently had it reserved and was told no, but they had to keep it available.
2 times in the week I had the car I stopped by the location due to the rough ride and slipping transmission, but was not willing to wait in the 5 and then 7 person line to be able to speak with someone.
The day I returned the car I arrived and no lot attendant to check the car in. I was told by another customer that I had to go inside. I walked inside to drop the keys and they refused to take the keys, stating that there was 1 line for all needs and I would need to get in line. After about 40 minute wait, I finally was able to return the car. I told the desk clerk and the girl next to him (I assumed was a supervisor based on her requests to other employees) about the transmission and she told me, «Oh yes that is not a great car, but it is normal for the Ford Focus to drive like that»; why the heck are you renting this out then!!!
Anyhow, I got out of there and vowed NEVER to return.
I HIGHLY DO NOT RECOMMEND THIS PLACE!!!

I rented a full-​size car from this location and had a great experience. I took the car for 4 days to take my family for a Vegas trip and the cost was under $ 150. The staff did not charge me for returning the car back an hour late. I was even offered a ride home while I was waiting for my wife.

I had to rent a car while mine was in the body shop. The staff was great, picked me up, made the process quick and less than quoted over the phone. Will rent from Enterprise again.

Always a pleasure working with the staff here. I’ve been experiencing some difficulties with my own car and have dealt with them by renting. Crazy? Some might agree, but when Enterprise in Escondido makes it such a pleasant experience there’s no other option! Thanks Enterprise!

Can i give them a No Star at all! Bad customer service. Made reservation at 11am today, got here 12pm and waiting for 2 hrs to get my reservation. (8÷4÷15) go somewhere else people…

Justin did a great job getting me in and out. They were super friendly and not overly pushy. He went through everything with me and really knew what he was talking about. I had rented from another location a few months back and didn’t have nearly as good of an experience.

Seamless experience all the way around.

My friends recently rented a vehicle and I accompanied them. I’ve rented through other Enterprise locations before and it felt like a breeze from what I remember. However, I walked away from my friend’s rental experience feeling like it’s easier to donate a kidney than rent a car for three short days. Overall, good but slow service with the slew of questions they ask, especially near closing on a Friday. It should also be mentioned that they have a horribly planned parking lot.

As of today, April, 5, 2015, the people working for Enterprise are nothing but incompetent, unapologetic fools. About an hour ago, I booked a rental car via the call center. Sheila told me that the fee would be $ 20.60 and that the deposit was $ 100. I had to spell my address for her twice and then about twenty minutes later, I got a call from the local office asking for my address. The girl on the other end of the line insisted that Sheila hadn’t gotten it. I spelled it yet again and then she lowered the bomb. The deposit wasn’t $ 100 but $ 300 but I’d be refunded the difference. I asked, «The difference from what?» She was confused and I had to ask four different ways until she finally caught on to what I wanted to know. The difference is the fee deducted from the $ 300. I asked about gas and she said, «No, you’ll refill the tank before you return the car.» How does she know?
Enterprise has no number to call to complain. I didn’t appreciate the routine response I got to such a grave mistake. How did she know I had $ 300 on hand to pay? And I’d already locked in the reservation. Enterprise clearly doesn’t care about their customers so I would strongly suggest you try another car rental place first. It would be very hard to give worse customer service than this.

SO DISGUSTED WITH THIS PLACE!
BACKGROUND: I fly all around the country, working for an Internationally-​acclaimed marketing firm. When I get into whatever city I am going to, I take a taxi/​über/​lyft/​etc. to the nearest Enterprise location –in proximity to the office space– to avoid paying airport taxes and fees (two reasons: typically, I am not flying out of that same city; and, I save on cost of gasoline). So, I come to Escondido once a week, usually from Tucson, AZ. (I rent a car from Enterprise in Tucson, drive to Escondido, travel to other offices in SoCal, and drive back to Tucson.) As an Enterprise Plus Rewards member, I am dedicated to them.
HOWEVER, I called this location, explaining that I am a Rewards member. The Assistant Manager got on the phone and told me they were refusing my business because I do not have a local utility bill in my name. Yea! Because I don’t live here.
So, expecting to plan my entire trip around getting the car in Escondido, I am now stuck having to pay for a plane ticket to get me to Los Angeles, because I cannot rent from Escondido’s location.
The girl told me I was welcome to call back on Monday and talk to the Manager, Beth so she could tell me the same thing. Obviously, I am in a situation here, young lady. I could really go without you having an attitude. Aside from the attitude, she treated me like I was lying (saying I don’t do this with other California offices), incompetent («that’s the way it is at non-​airport Enterprises” – JUST STOP IF YOU DON’T KNOW WHAT YOU ARE TALKING ABOUT), and she was speculating on things («yea…because you use the airports… they have different policies…) Reading the intro to this novel, you will see, I already explained how I do things.
What’s the point in being a LOYAL Enterprise Plus Member when Enterprise does not reciprocate the same loyalty to its customers.

Chris and the rest of the staff were great, made the whole experience 1^st class. My only complaint was the Ford Focus I rented, it had a transmission problem which I had to live with for 500 miles.

I asked for a very specific car and didn’t get the impression that the manager was going to go the extra mile for me but I was pleasantly surprised when he told me he found what I really wanted. Way you go! I’ve used this location before but it was after a drunk driver demolished my car and I was honestly in shock so I don’t remember very much but I am way impressed with this location, especially the manager. Thanks for making me feel so valued.

Very impressed with this Enterprise location along with Justin who helped me out.
My Mini had a service appt at the Mini dealership in Escondido right around the corner, my appt got noted down on the wrong date so Enterprise was not aware of my arrival.
Within 15 minutes of dropping my car at Mini, Justin from Enterprise arrived to take me to get a rental for the day. They were able to check me in, get a deposit and into a car very rapidly.
Justin was very helpful, friendly and showed me all the features of the car I had for the day.
He had picked me up from Mini at 730am, I was on the way to work by 8am and back at Enterprise by 545pm and he was able to greet me, file some paper work and take me back to the Mini Dealership.
I thought Mini would have just given me one of their cars for the day, I got a little frustrated thinking about dealing with a rental car, being picked up and dropped off but it was very quick and easy!
Thanks for allowing me to have a hassle free day!