Chase Bank

My motivation for writing this review today is a teller named: Alejandra.
She went beyond her responsibilities as a teller today.
She was professional, friendly, helpful and had vision of what was going on in her environment. It was a refreshing change of pace. I hope that her supervisor will see her potential and give her a raise or promote her!
I would have given a 5 star but gave a 4 star due to the need for more support to answer incoming phone calls. It’s been a bit of challenge getting through today. Could just be an off day…

If they had a place for minus stars, i’d rate this branch –5. When I opened another account in August it too over 2 hours of my time and I had emailed the documents to them ahead of time. Today I went to make a withdrawal and it took an hour. Faye who «helped» me the first time was the one I was stuck with today. She made the check out to some absurd account number — probably hers, so when i took it to my other bank to pay on my mortgage they would not accept it. I had to go back. Finally I got hold of the Assistant manage how reissued the check. I recommend any place but this branch, i’d even question staying with Chase. They must not train, keep or pay employees very well.

Came in here actually on a run on my way back to the Mazda dealership where my car was being fixed. Wasn’t greeted; usually you are at every Chase location. Hopped in the line to make a withdrawal and here’s where my issues arises.
Greeted by teller and I tell her I’d like to make a withdrawal. I hand her my debit card or prepare to swipe it and she goes,” well you need to fill out this sheet first.” And hands me my card back and sends me on my way and waves down the next person.
Now this probably wouldn’t bother you if you were a first time customer, but I’ve been at chase for sometime now and at EVERY other location I’ve been to they gladly fill it out for you and get you what you need as long as you’re able to provide some information. Needless to say, I was frustrated because there was an ATM and I chose to come inside because I feel like if they’re open and I can use a person (keep jobs) and not a machine I’ll do it– but thanks to this peachy woman she proved a point that machines won’t be rude and will do what you ask of them when you ask it. I then turned to I’m assuming was the manager and asked if tellers normally fill out sheets for customers and he said we do, we can. But then walked away and I feel in that instance he should’ve intervened but whatever– I’m not a manager of Chase so what do I know? Anyways, I ripped up my sheet, walked outside, used the ATM that didn’t give me any lip and walked back in to ask for an envelope which apparently is hard to figure out what that means because it took this woman a minute or two of passing over a few envelopes before my saying, really any envelope will do, before I got one.
Won’t be back to this location. Carlsbad Chase branches are head and shoulders above these.

This bank is always understaffed and never have the business line open. I have to make bank runs everyday for my business and they make it the longest process. I just need to run in and make deposits but I’m always here waiting in line for extended periods of time because there are only maybe 2 windows open even though they 13 windows. I really want to transfer my business bank account to a different company at this point because I’m tired of wasting my time in their lines. I’m sure you make enough money to hire at least one more person or schedule more people or at least have the business line open so I can make my deposits in a timely manner. Employees are nice but management needs to do something about this.

I waited over an hour and a half to open an account on a Monday night. This location was extremely disorganized and could not manage the amount of clients walking through. They had one banker for eight people waiting. If you were looking to open an account I would call ahead or go during the middle of the day.

The main Chase branch conveniently located in Downtown Esco. I like the fact that it has two drive thru lanes, I don’t like having to turn off my car and getting off of it to do like a 30 second withdrawal, hence, I come here.
As for management, I’ve never actually been inside, I usually go to East Valley Parkway branch if I need to talk to a banker or whatever.

Great bank very friendly people