Antech Appliances

8 visites and still not working, Make that 9. Still going on. 3 no shows. We caught one guy snooping around our backyard. Someone please call Turko Files on this scam of a company.

This is hands-​down the WORST company I have ever had to deal with. Unfortunately my home warranty company (Old Republic… WHY?!!) contracts with them, as others must as well, otherwise they would surely go out of business.
I’ll make it short, although I could write an essay about the horrid experience. They were always rude on the phone. ALWAYS. I had them come out to my place FOUR TIMES for my microwave. The forth time they took it to their shop to fix it there. I called, called and called over the course of a MONTH asking when I would get it back. They could never give me an ETA until finally, one call worked and we scheduled an appointment for 12−6pm the following week. I came home from work at noon (one of the MANY times I left work for these nut cases) and around 5pm they called me saying they just got the part in and wanted to schedule for the next day!!! I said absolutely NOT, I was DONE leaving work for these guys and asked to speak with the manager. There was nothing he could do. He absolutely PROMISED me they’d be there at 12:00 noon the next day (or no later than 12:15). They showed up at almost 1pm and when they installed the microwave, IT DIDN’T WORK.
I called my home warranty and BEGGED them for a new microwave and to never send these people back to my house. They agreed. What a terrible experience.
If you have options and aren’t at the mercy of your home warranty, DON’T USE THIS COMPANY!!! Save yourself the nightmare.

My microwave broke. They had an appointment open within two days. I got a call 30 minutes before arrival. My microwave was fixed within 30 minutes! Excellent service! AA+++

The worse company. They were the company my warranty used. After 3 visits and a wasted 20 hrs of my time. The last time they didn’t even show up. Had a 8 – 12 appointment window. Good luck on that. Tech Mark was suppose to call ½ hour before each time, never happened. Also, who gets the 8 am slot. Got 10 11:30 and 1 ½ later after the 8 – 12 slot I get a call from Mark making some lame excuse. That he wasn’t replacing the part but, calling tech support when he got to my place. Interesting cause I was told the part came in last week. Besides what about a courtesy call that I’m not going to be there in the allotted time slot.
Complained to warranty company told them not to use them.
Throwing machine away. Already wasted $ 750 of miss work hell it only cost $ 800.
They wanted to set up another time. No way.
From here on out. I’m buying new thru Home Depot using their warranty company.
Good luck to anyone that uses then.

BEWARE! Ripoff company alert.
They come out, spend 10 minutes diagnosing appliance. My technician, ALEX, stated it was an easy fix on my range and oven! He said parts will be in, in 2 – 3 days. He collects the service fee and leaves.
After 5 days of waiting, I call them in morning as I’m very eager to get my oven operational. LUCY informs me that she doesn’t know anything but she will check with owner and he can call me back.
Day 6: I didn’t hear back from owner, as Lucy promised. I call again in morning. Lucy gives me same spiel that she knows nothing but there does appear to be some problem and she will assuredly have the owner get back to me.
Day 7: Once they lie more than 2x, you have to stay on it. As owner didn’t return my call, I called, yet again. LUCY tells me it appears as though they won’t be able to complete the job. I’m now in complete disbelief as I tell her that, Alex, told me that, «It was an easy fix.» Again, she gives me the same spiel, «well I don’t know anything about anything, I just know that he can’t do the job, he called your manufactures tech-​support and couldn’t get assistance. Therefore he can’t do the job.»
I’m so pissed off. Because before they came out, I asked them if the technician they would be sending was knowledgeable, and was qualified to work on my appliance. They assured me he was. He stated he was when he was at my home. He said it was «An easy fix. He said he would be back in a few days.» At this point, she said I would have to call another technician. In disbelief,
The RIPOFF: I then asked LUCY if she was going to refund to me my service call fee. She said, «no.» We came out and did what we were supposed to do. It’s not our fault that we can’t fix it. Really? An appliance company that comes out, collects $ 75.00, spends 10 minutes diagnosing appliance, says they will return in a few days with parts for the «easy fix» and next thing you know, they can’t because their technicians are either too STUPID or they make more money stealing from families.
Bullshit!

I had a tech come out to my home for the second time (Mark) after he had missed his last appointment and called thirty minutes after I waited all morning for him.
When he did arrive again I was very upset because the first time he came out he kept arguing with me and insisted that the dishwasher needed «powdered» detergent and that’s why the dishes were filthy.
I told him in all my years NONE of dishwasher had this problem and I used the most expensive detergent on the market.
I was very surprised by his demeanor and his simplistic answer.
I tried this method and of course, it did not matter.
He came out a second time after missing his second appointment and this time he said it was a «piece of shit» dishwasher.
When he finally opened the unit he then realized that there was
NO hot water running through the unit.
My home warranty company stated on SPEAKERPHONE that he needed to enter in «not repairable» on the notes so I could look at options.
Even after hearing this, he continued to argue and even raised his voice and he refused to do his job which was properly diagnose the situation.
I have ample photos of the dishes that will not clean and felt totally uncomfortable in his presence. He is quarrelsome, stubborn, doesn’t empathize with the client, late and borderline hostile.
The dishes have crud on them, and I pre wash all of them. He also told me «coffee film will never come out of any coffee cup». This is absurd!!! I have never seen this in my life.
The dishwasher does not FUNCTION to the best of its ability and this is what your passive aggressive tech wrote.
I want the diagnosis properly handled and am done arguing about a dishwasher. I paid a fee for service and what I got was no service, missed appointments, hostility and a lie on the diagnosis, the dishwasher he discovered, was not pushing hot water. He NEVER mentioned this on the receipt.
Please have this diagnosis handled so my company can replace the dishwasher which is all part of the legitimate terms.
I also hope you take my word about what happened, discuss this with Mark and know that Mark was 100% out of line.
I have never seen so much difficulty about a simple service issue. He is not customer orientated.
Please see attached photos and send someone to fix this dishwasher or let my warranty company know it’s not repairable so I can replace it and have clean dishes.

Worst Customer Service Ever experienced! American Home Warranty sent an incompetent tech, Roman. My dryer was not working properly. First 4 hour window we were given. We waited for the 4 hour window. Call An Tech and were told there was a family emergency. So made another appt for another 4 hour window to wait. I waited 5 hours. Roman shows up with only a clip board and not her else. No Tools I hand to work on my dryer if needed. He DID NOT apologize for being late, no showing the first appt! Nothing. He barely too a look at my dryer. Said it was fine and to dry smaller loads. I know my dryer. I have had it for years. It wasn’t staying hot. Said he would order some parts. I waited a week. No phone call, nothing. Called them, I was told my dryer was working and no parts were ordered. I waited a WEEK for this? I was livid, why didn’t they call me. I was told they would be calling me to make an appointment for another service call. They are a total scam!!! Do not use them!!! They will just take your $$ and you’ll be lucky if they show up at all!

Home Depot Dryer warranty. A man who looked like he lived in his beat up car came out to replace a part. It did not resolve the issue, I called them w/​in 2 days of the ‘repair’ and they said I had to file a whole new claim with Home Depot. This is BS, and Home Depot later informed me that Antech had to cover their work for 30 days.
Seems like Antech is milking the system and not really covering their work.
By the way, the second person that came out said they couldn’t find anything wrong.
Needless to say I reported them to Home Depot and the warranty company and upon request Home Depot is sending out a repair company.

Unbelievable.
Day 1 — Nice gentleman named Dimitri came by to assess the issue. He said he had to order parts for my Viking fridge as the freezer was leaking.
2 Weeks Later — we called the office and asked what was going on and LUCY told my husband that he needed to call to set up an appointment as the parts were delivered. Isn’t that their job?
Wed, March 23 — Dimitri takes apart my freezer and realizes that they gave him the wrong parts. He tells me that he will come by the next day 12−6pm.
Thurs, March 24^th — Dimitri calls me and tells me he is running late. Its 5:50pm! I waited all day at home with my children on their day off. I told him that he needed to come back tomorrow. He said Monday, March 28^th.
Mon, March 28^th — LUCY calls and says we need to make an appointment for Dimitri to return. My husband tells her that Dimitri said he was coming that day. She said no and said he will come Wed 9−12pm.
Wed, March 30^th — Dimitri calls and leaves me a message on my cell at 8:50am saying he is on way and it will take 20 minutes. I miss a call at 9:29am from the ANTECH office. NO message.
I quickly call back. LUCY has no recollection of calling. I ask her what she needed and she tells me that the appointment has been canceled due to me not being home. WHAT? I am sitting here waiting for Dimitri.
She starts talking over me while I am telling her what I have been through with her company and she starts screaming, talking over me. I tell her to let me finish and she starts screaming saying Dimitri was waiting for me at the gate. Why would he wait for me at the gate? He needs to dial my house from the gate entry keypad like he did last time! She then changes her story and says she called me ad left me two messages. WHAT? You called ONCE and didn’t leave me a message. I called her right back less seconds later. She then starts screaming at me saying Dimitri left me a message on my cell from the gate and also on my home phone. NOPE.
I told her I wanted Dimitri contacted and for him to return. She is still screaming. She hangs up on me.
I call her back from my house phone instead of my cell phone and ask to speak with her boss STEVE. She calls me «ma’am» three times as I tell her how horrible of a customer service she is providing and how unprofessional she is to scream at me while I am trying to explain to her my history with her company and how inappropriate she is for not listening and screaming at me nonsense. She then says out loud a random statement for her colleagues to hear, «You were screaming at me.»
I was trying to explain what has happened and she wouldn’t let me finish so I was telling her to let me finish and stop talking over me.
I have NEVER experience such horrible service. I can not believe this woman is customer service. Steve, please fire her before your company goes out of business. I read that she is a big problem.
We were forced to use this company from our warranty company. I can not believe this company is still in business. I will be reporting them to BBB. I run a real estate investing company and when I tell you I have never experienced such BS, I know what I am talking about.

This company is a joke! They don’t care about providing good service as they are contracted with American Home Shield who charges $ 75 for every service visit. Serge came to my home one week ago to fix my refrigerator and dishwasher told me I needed an electrician to fix the dishwasher. He left a cryptic, barely legible note regarding our refrigerator. We were notified 3 days after his visit that a part had been ordered from Van Nuys and would be available in one to 5 days. One week after he initially showed up, he brought some parts for the refrigerator. He then explained that when he replaced them the refrigerator would not be fixed as I needed to go out to Hone Depot and by refrigerator coil cleaning spray which was the main problem. He informed me that for him to spray the coils with cleanant would not be covered by the insurance.
Regarding the dishwasher, when I asked if I needed to buy a power cord for the dishwasher as he had informed the insurance that the power cord was missing, he told me that I shouldn’t do that because many dishwashers don’t have a power cord. My service request was denied by the insurer because he stated that the power cord was missing.
In short, never use this company if you have any interest in getting your appliances back in working order. I predict a very short business life span for this company, unless it is simply a front for laundering money or some other nefarious scheme as they truly are not interested in satisfying their customers!

This is the worst company to deal with there so call service tech are rude !! And they don’t know anything about appliances! Beware !! They are not professional!!!

New motor repaired my old dryer like new now, I first hired them about two years ago and started using this company to make repairs on all my appliances. So far, fixed and maintained both washer and dryer. Service, office was good and so was the tech. Thanks again!

I take my hat off to Antech and most notably, Dimitry. Antech was pleasant and professional with their calls and callbacks concerning service. I expected a service call and a second visit if parts were ordered for my warranty work, so no surprise there. Both times Dimitry was timely, efficient, and professional when he serviced my refrigerator. What I was most pleased with was his information and guidance concerning care I must take to get the most from my appliance. Thanks Dimitry.

I purchased a high end Décor Microwave from Pacific Sales and got the extended warranty. We had a problem with sparks and arcing inside and saw a small blemish on the inside of the microwave. Pacific sales transferred us to Warrantech to file the claim. They arranged the warranty service to be performed by Antech. We got a call from them and they set an appointment. Everything seemed very professional up to this point.
Upon arrival they had my wife sign a blank work order that shows «Warranty Provider» as Warrantech. On 12÷8÷15 they inspected the Microwave, filled a cup of water and tested it to see if it heated up. We told him it was working but sometimes it’s arching.
Since it didn’t arch for him they told us there was nothing they could do. My wife took pictures of the area and wanted to submit those to Warrantech to see if they would cover a repair or replacement but they didn’t ask us for the photos and we don’t know if they took photos of their own.
We don’t know what they submitted to Warrantech and the disclaimer on the work order states that if the warranty provider does not pay for the «replacement or the repairs» we are then responsible for charges. We did not authorize any repair or replacement at this point. All they did was warm up a cup of water and 3 days later, send us a bill.
On 12÷11÷15 (just 3 days later) they sent a letter from a Natalia Nazemnikova from the «Collections/​Receivable Department» demanding payment of $ 90.00 for labor. They didn’t do any replacement or repairs. We didn’t authorize any repairs or replacements.
The «work order invoice» they had my wife sign about the warranty provider was blank (we have a blank copy) and they clearly took a photo copy and then wrote $ 90.00 under total labor. We were never told by anyone about a $ 90.00 fee for the service call.
Today, I called Antech. Someone transfered me to a «supervisor». When I asked his name, I couldn’t understand him, so I asked again and he just said Stephen. I doubt that was his given name since he spoke with a heavy accent and I couldn’t understand what he said the first time.
I told «Stephen» our issue and that I refused to pay the $ 90.00 labor fee as no labor was performed.
I said since Warrantech authorized the call (if all they need is a photo we already took pictures) they need to pay the bill. He said Warrantech refused to pay the bill so they sent it to me.
Now I’m disputing the charges and he threatened small claims court. Had we been informed at the time Antech made the appointment with us over the phone that it would be a $ 90 service call if the issue with the Microwave was not under warranty we would have never authorized the service call and I would have called Pacific Sales back.
When we called Pacific Sales, they transferred us to a Warrantech agent and no one, not even Antech told us anything about a fee to come out.
See all the other 1 star reviews. they are there for a reason. Avoid these guys at all costs, even if it’s a warranty repair. Call your warranty company and tell them to send someone else, or make sure you are not going to be charged for a service call!
If they continue to harass me for this $ 90.00 extortion fee, I’ll be sending additional complaints to the BBB, the Attorney General’s office, the California office of consumer affairs, and will post the appropriate information on
.

Absolutely terrible service, techs and company. Called three times leaving messages to confirm a service for today to which lowes contracted them out for a fridge repair. Knowing I was selling the fridge in 4 days, they called 5 hours prior to service to advise they arrived. I have email proof attached they were suppose to come in the afternoon knowing I had an AM apt elsewhere. Told the tech my situation and he said «we don’t work 1−5» in three breaths later he says he has an afternoon route in downtown and la kills. (but u don’t work 1 – 5, right ?) he then refuses to come here because he’s busy. But I’ve had this appointment three weeks and not one grungy immigrant from this place could call me back. So now I cannot sell this broken appliance. Lowes then can’t get it fixed elsewhere for ten days which is unacceptable. This fool is texting me and being rude, out of line and making threats.
What a miserable company and employee. He can be reached at 6 197 226 693. Since he won’t identify himself.
Don’t schedule with them and don’t bother dealing with them with lowes. I hope they loose their contract and I’ll see too it that its brought up in a civil action.

Good luck getting your stuff fixed if Antech is involved. If they show up at all, which would be surprising, they certainly won’t show up on time. Then once they’re there, you’ll be lucky if they don’t break something.
If you’re desperate enough to give this company a call, I’m sorry. It must be really bad, and I hope everything works out okay.

Obviously almost everybody has the same opinion of this company, HORRIBLE CUSTOMER SERVICE. When trying to reach them, the phone would ring at least for 5 minutes (one time 20 minutes!!!) before someone picked up. The repair man showed up late and was very rude. Then, after stating they would take my old dishwasher, they changed their mind and said they won’t so now I’m stuck with a dishwasher that they said they won’t take.
The worst part was when I tried to complain to the company, they didn’t care so I said «no wonder you guys only have 1 ½ stars on Unilocal», their response was «well there you go». Their customer service is SO BAD they acknowledge how many people think they are horrible and don’t care!!!
Warning!!! DO NOT ever hire these people, one of the most frustrating experiences of my life!

Funny, I’m certainly not the only one who thinks this company is worthless. Wish I could give them zero stars.
I had scheduled an appt via Frigidaire 1 week ago for today. I had not received a confirmation call, so I left a message over the weekend… Didn’t hear back this morning so I called shortly after they opened, was on hold for quite a while then spoke with someone who said a tech would be here between 8 and 12 and would call me 20 minutes prior to arrival.
By 11:30 I started to get a bit nervous. By 11:55 I called them and was on hold for ages (even had time to walk my dog). While I was on hold another call came through, Antech Appliance! The woman said they would not be coming out after all. I was extremely frustrated, I have taken the day off and I can’t use my freezer. The woman was unsympathetic, said 4 guys had called out and she only had 3 workers.
One would think if they had a bunch of unreliable employees they would just plan on working late to get their jobs completed. This is completely unacceptable in today’s world where people have jobs and busy schedules. Maybe if they had given me a head’s up this morning, I would have been less angry. Instead I’ve wasted half my day.
I filed a complaint about them to Frigidaire as well .
This is a sorry excuse for a company that obviously doesn’t hold themselves to much of a standard.
Update! Now Diana from antech appliance just called, said guy’s car broke down and they weren’t coming. Obviously no communication between staff and why would she call over an hour after my window?

These people came out to my house once last month to fix my dryer. It was shooting out hot air, but not spinning. So the guy replaced a belt and left. It worked ok for about 2 weeks, then the same issue happened again. So either its more than a belt, or it wasn’t fixed properly the first time. So I call them again to come back out to fix. Both times I have had to wait 1.5 –2 weeks to get an appointment. So they guy is suppose to come between 12−6pm yesterday, and guess what, a no show. So I call this morning to see whats going on and if I can get them to come out today. The girl is completely clueless, just kept saying «ughhhh.» And couldn’t reschedule me for another week. What a joke this company is. Never again.
So I called Appliance Repair Clinic in Poway since it was the first one listed on Google, and they are coming out same day to fix.

Bad communication.
I asked to be put first in line, they said they would, then they told me «we can’t do it».
6 hr time windows are too long. cut it to 3 – 4 hrs.
Also, I just found out later that they will call you 20 minutes before they come to your home to service you. I could have left for an errand and not been tied to home for a whole afternoon.
Avoid any dealings with this place!