Aldo & Aldo Accessories

My fiancé and I were helped by a gentleman here (sorry forgot his name) and we were beyond pleased! He was so kind and gave us great suggestions! 5 stars for customer service!

I love their shoes here!!! I would give it a five stars but their size selection wasn’t all that great… however, I run on the size 5 & 6 scale so maybe that’s what made it a little harder for me to find the right size. But what I really loved was the customer service I received from Sarah! Unlike other shoe stores where I would feel bad for having to ask for a second or third pair to try on, she made me really comfortable to ask for a different size or try on other styles. She also made the effort to talk to me and help me pick out a pair, without having to tell me that one pair looked better than the other or anything. She’s was the sweetest!

I love Aldo but most importantly I love their sales! Jessica was very nice and helpful in helping me pick the PERFECT shoes! On a very busy Sunday afternoon she was very attentive and patient with me. I’ll be back soon!

The sales associate, Yaraiza, is the one who helped me out. I had never visited this location before and was thrilled at her authenticity and positive attitude. Because of her help, I was able to find the right product, at the right price, in a matter of minutes. In the end, it wasn’t just about shoes, it was about saving me time, which is the most valuable thing I have. That’s why this review gets 5 stars.
I wanted something very specific — a black, sandal flat, with NO distinguishing flare (like jewels) that was very versatile (meaning it could go with almost everything) as well as be comfortable and casual. I explained to Yairaza what I was looking for and she pointed out a shoe that fit what I had described, but was a style I didn’t particularly care for. She continued looking with me and somewhat went on her own to find the right shoe. I wandered off around the store for a minute or two when Yaraiza came to me with two PERFECT choices — -exactly what I was looking for.
Yaraiza demonstrated her excellent customer service skills by actively listening to me and taking the time to do some of the legwork herself, rather than leave me to search through a large (although, impressive) selection all on my own. I was anticipating a much longer day at the mall, but with Yairaza’s help, I was in and out in 10 minutes.
Thanks Yaraiza! I’ll definitely stop by again!

Love this store. Great sales going on now for summer. Lots of sandals and neutral tones as well as bright colors. The staff is also amazing…

Worst customer service I have ever had and the worst part was it was the manager that was trying to help me she was horrible. love the shoes but will never ever shop at this location ever again. Very rude and all they were not helpful at all

For the full story…
I’m very disappointed in Aldo. I’m disappointed with the DISorganization so much so that I’d rather not shop at their store or online. A couple years ago, I decided to never shop with them again after I ordered a pair of shoes I really really really wanted online. I had been waiting and actually had the luck of ordering the few that were left in my size. They never came. When I called Aldo, they said that they attempted to deliver 3 times. The shoes were sent back after that since no one signed their life away to accepting them. However, I only received ONE notice of «failed delivery.» Long story short, I decided I would not buy from them again after CS said they couldn’t just resend them if there are no other pairs in my size left.
Fast forward to 09−28−13. I received a $ 50 Aldo gift card. Since I had a wedding photo shoot on 10−06−13 and needed shoes, I figured I’d use it there for budget reasons. I bought the size 38 «Nunes.» I wore them the next morning for breakfast and noticed something faulty with the heel. The stiletto portion was separating from the heel of the shoe. Defective! Luckily I went back to the same Aldo in the North County Fair Mall (272 E Via Rancho Pkwy, Escondido, CA), and the same guy, Arthur, from the night before was there. He was happy to help. The problem was, they did not have an additional pair in my size. No problem. Arthur said he’d order them in-​store and they should come before 10−06−13. I told him about my experience a few years ago and he thought it’d be fine. I thought it’d be fine. What are the chances, right? He even had me look at the computer screen to ensure my name, address, phone number and email were all correct. They were. Shortly after, I get an email confirmation that stated:
SHIPPING DATE: between Oct 07, 2013 and Oct 11, 2013
DELIVERY DATE: between Oct 03, 2013 and Oct 11, 2013
SO there’s a possibility that they can arrive BEFORE they’re shipped. That’s cool! But, 10−05−13 rolls around and I still had no shoes. I am frantically calling around to different Aldo stores. A representative at the North County Fair Mall told me over the phone that Otay Ranch, Horton Plaza Mall and the Fashion Valley Mall locations have the shoe in my size. I called Fashion Valley Mall since they’re closest to home and their line was busy for AT LEAST FIVE HOURS before I gave up. I called North County Fair back, and they too were unable to get through to the Fashion Valley Mall location. I decide to drive straight to the Horton Plaza location. They told me in person, they do not have that shoe in my size, in store. As a matter of fact, the Nunes shoes do not exist in their system. I gave her the «DCS» number (DCS: 11−08−03) that I found on the website. I even spelled it, and she read back some other name that was not REMOTELY close. They had no explanation as to why the shoes were in the system as «in-​store» at their location. So I left. Frustrated.
It’s getting to be closing time at the malls on Saturday (still can’t get ahold of Fashion Valley). I call the Otay Ranch/​Chula Vista Aldo (which is a decent 22 – 25 miles from where I was at the time and 15 – 20 miles from my home). The gal, I think it was Melissa maybe Vanessa, told me that she indeed had a pair of the Nunes in black and in my size. Yesssss! I am flying on the freeway to the store that closes in less than half an hour and just my luck… they could only find HALF of the pair. The other shoe was missing and could not be located. She was very apologetic, so I figured after all this drama, I was not meant to have this pair of shoes. I accepted that.
But I had no choice; I needed shoes for the photo shoot the next morning. Aldo already took my $ 50 gift card from me for the Nunes pair, so I end up buying the «Mican» for $ 110 of my own cash. Essentially, I’m $ 150 out of pocket trying to cut corners and budget by using the gift card.
About the third week of October I still have not received my Nunes (which I intended on returning the moment they arrived since I had the Micans). I check the tracking status on the UPS website and it said they were delivered about one week before. N E G A T I V E! I never received them. I even checked with neighbors to either side of me and they knew nothing of it. I call Aldo. I was told to open a claim/​investigation with UPS and that I should hear back from Aldo shortly after that. UPS called. I answered a few questions and that was at the end of October 2013. A few days later, a UPS delivery person came to my door and had me sign something that confirmed I indeed NEVER received the package. Should be done right?
For more…

I’m never buying anything here ever again! The sales people in store are nice and helpful but the customer service at the call centres are not helpful one bit! My husband and I ordered shoes here last week. He’s gotten his and after 2 days of wear they’re already falling apart! My order keeps getting delayed and every time I call to check on my order they tell me something completely different and in-​true! For the price you pay at the store, you can find something way better for less then half the hassle!

I went and bought some boots from Aldo, was very excited. Loved the boots very comfortable to walk in no matter how high the heel, but the then my worse nightmare :(2 days later I noticed that the bottom of the boot was chipping off. I called the store and they said that since they had been worn for (2 days) there was nothing they could do. :(.
As of today it has been 8mth since that day, I still wear the boots but if you were to see them you would not believe that I have had them for only 8mth they are just horrible, horrible. The leather is falling apart, they look like they are 8 yrs old.
I am very disappointed, more then the shoes. The custome service of the Store that they were not willing to at least look at what was wrong with them. I would never ever buy from ALDO AGAIN!!!

Definitely, I am a fan! ALDO has great shoes and accesories. I have gotten lots of compliments from the little trinkets i have gotten from here … earrings, rings and bracelets.
I always watch out for their sales because you can get really cool shoes (love their boots!) at excellent prices without breaking the bank. I recently purchased an all leather, knee-​high, high heeled, head turner pair of brown/​tan boots for under $ 100 (original price was 3x that). Have not even left the store and another girl was already asking me where I got it. How’s that for style? :)
Keep on shopping!