Affordable Water Heaters and Plumbing

We were hesitant to use the company after reading the reviews, but I’m very happy with them and their customer service. The technician was friendly and did not try and over charge or up sell anything. I would totally recommend them.

I had an issue with my 10 yr old water heater going out on me. Dang thing went out two months after the warranty expired!
The Good:
These guys came out early on a Sunday morning to give me a quote. James, the technician, was dressed professionally and was very courteous. He had all the materials with him and was ready to do the replacement.
The Bad:
The initial price quote was very high. Yeah, I understand it’s a Sunday, but if you advertise as a 7 day/​24 hr service, this shouldn’t be an extra cost.
James had to phone in for a pricing quote. Other places I contacted the tech gave me the price directly.
I had to speak to a manger for a final quote, which was a very fair price. The quote was good for 24 hrs.
Summary:
I ended up going with another company. I probably would have went with Affordable if the initial pricing didn’t feel like a «hard sell» pitch. The final price quote was given on the back of a business card. If it was written up on an itemized quote sheet it would have been more professional.
These are just suggestions guys, and is intended as constructive criticism.
I can’t attest to the quality of their work, and was unable to find a BBB rating for their local office.

Beyond Horrible — biggest con job and rip off I have experienced, they prey on homeowners with emergency leaks and they are evil. Rated an F — on BBB. DO Not everUse them,

I called one of the numbers on the yellow sticker that they mass-​mailed out here in Orange County and asked for a ball point figure on what it would cost for a 40 gallon water heater. The jerk that answered the phone was giving me some BS that they had to look at it first and that there were permits the city required. I told him I had a water heater replaced and it was as simple as removing the old one and replacing it. The guy then just hung up on me. So, I called back and told the dispatcher that I was hung up on and asked if he was the guy I was just talking to. He denied he was, and then hung up on me again.
I’ve called a couple other plumbers who had no problem giving me their price. Another plumber also said that they already know what the city’s requirements are, i.e. earthquake straps; and said pulling a permit is just another way for the city to make money (which I already knew).
Anyway, anyone that treats customers like this doesn’t deserve to have a successful business. I called other plumbers and they had no problem telling me what it would cost. Anyone that doesn’t want to be upfront are up to no good. I believe these guys run this business statewide or possibly nationwide. Look up their same name, but don’t specify a location and you will see bad reviews. They have an «F» rating with the Better Business Bureau based in Santa Clarita. Thank goodness for Unilocal.Don’t hire them — they don’t deserve your business.

Not only does this company not deserve a rating it doesn’t deserve my time writing this review — problem is I don’t want anyone else falling into this company’s BS!!! Worst company ever, came on a water heater they installed that failed which was under warranty. We called them to let them know of the problem and they said we will be right out. The serviceman came out looked at it and I mean just looked at it he didn’t it even touch the heater — then tired to sell us a new heater, when the heater was still under warranty. When we said no to purchasing a new one he gave a bill for a service call. DO NOT USE THIS COMPANY. DO NOT STAND BEHIND THEIR INSTALLATIONS AND DO NOT TELL YOU THEY ABOUT CHARGES UNTIL AFTER THEY ARRIVE AT YOUR HOUSE.
When I called to get an explaination for the charge I was told «We don’t drive out there for free».