Monro Muffler Brake & Service

I got my car serviced and inspected in October. Around then I noticed that my tire pressure lights came on. So when I went to get my car serviced, I also requested that they check my tires as well.
They told me that my back lights were out and I needed to replace them or else they wouldn’t pass my car, so I paid them to fix that. They also told me that my tire pressure was perfectly normal and that it was my sensors that was messed up and I needed to cough up more money to fix that. I didn’t have enough money at the time (I’m a poor college student) so I figured that if my tires are okay, then I’ll drive around all winter with the lights on. No biggie, right?
Well, the reason why I’m writing this review almost 6 months later is that I went to New Motors today to have my car recalled, and they graciously checked on my tires for me when I mentioned that the sensors «were broken». They told me that my tire pressures were at 24 psi and the normal range was around 34 psi. Tada! No more light. They didn’t even charge me.
So I drove around all winter with low pressure tires just because these guys wanted a few more bucks from me??? I’m appalled. I’m never coming back here again!
And to note: this is my first 1 star review. Normally I never leave a bad review but this is just awful!

Very honest and helpful individuals… Was driving across the country and had check engine light come on… Called them and they told me to come on over… Took me right away and it turned out I just needed more oil… Didn’t try to sell me anything I didn’t need, which is always a good thing when dealing with mechanics… If you are ever in Erie and need your car serviced by straight white guys, this is the place!

I do a LOT of driving back and forth between Buffalo and Cleveland and one Monday while I was on my way back to Cleveland my car was making a really bizarre noise in the back on the right. The car was shaking and there was definitely something wrong but I couldn’t figure out what. By the time I made it to Erie I was really concerned, so on a recommendation at a gas station, I stopped at this Monro Muffler. One of the gentlemen there drove my car and then took it into the shop to take a look at it even though they were clearly very busy. It turns out my lug nuts had come loose and one was missing. So what I was hearing and feeling was my wheel in the process of coming off. On the highway. Fantastic. But the guys at Monro were great — they figured what the problem was and then didn’t charge me to tighten the lug nuts or replace the one that was back near Buffalo somewhere… It is so nice to know that if something happens during the drive I have somewhere in the middle where I can stop! (And I had to laugh that the other review also had to do with lug nuts. I guess these guys are lug nut heros.)

These guys were great! I stopped off the highway and they really helped me out. They gave me complimentary service on a missing lug nut and i heard them help others in a way that felt very honest too.