I am a mechanic and traveling tour leader who stopped in to pick up some parts. I was treated rudely, and felt that it was because I am a woman asking for things like brake housing. I was then insulted by one of the employees, who walked away questioning my gender… The female employee almost stepped in and backed me up, but even then, not really. I would have walked out, but I just needed some stupid housing. Customer service is the backbone of any quality business, and I have had two negative encounters with this shop. I will take my business elsewhere.
Kait B.
Classificação do local: 2 Erie, PA
I have some experience with bikes and cycling. I came here for a quick fix that I couldn’t do at home and my normal bike shop was too far away to get to after work. They were annoyed that I didn’t buy the part in question from the store, which I understand to an extent, and told me he would have to charge me. Again, totally fine with me. I should have asked how much. He ended up charging me a lot for what ended up being a 5 – 10 minute job. He also made a comment about my degree of fitness! I’m in decent shape, so I thought that was pretty inappropriate, although honestly that’s inappropriate to say to anyone under any circumstance.
Christy W.
Classificação do local: 5 Erie, PA
Love this place! My boyfriend and I each bought Trek hybrid bikes at Competitive Gear and couldn’t be happier. They offer free tune ups if you buy your bike there. Have taken mine in several times for tuning and they always take it straight in with no appointment. Good as new in 10 minutes. Would recommend them to anyone.