Called them for a simple job. Explained exactly what I wanted to their receptionist. All I wanted was my sump pump well dug deeper. She said they could do the job. Guy comes out for the estimate and tells me they don’t do the job unless they install a new pump, new pipe, new liner, etc. All my equipment is brand new and professionally installed but they won’t do what they told me they would do. Wasted a vacation day to stay home waiting for them. All I can say is, if their customer service is this lousy and misinformed BEFORE they even start working, I can’t possibly imagine how the actual job would have went.
Joe W.
Classificação do local: 5 Abington, PA
These guys were great. It’s been over a year and BASEMENTISDRY .Crew was great to work with very neat work.
Horsham H.
Classificação do local: 5 Ambler, PA
From the first phone call to the end of the work, I had a great experience. They are professional, only want to please, and super friendly. They provide wonderful educational material, you get your estimate on the spot, and they were no more expensive than my other estimates, as a matter of fact, they were one of the lower estimates. They managed my expectations along the way as to how the job would go. I did not have to wait long for a sales rep to come out for an estimate and they were able to start the work within a reasonable amount of time. The crew arrived on time as expected and were very thorough. We’ve had multiple heavy rains since the basement was waterproofed and it’s dry as a bone. I love these people!
William K.
Classificação do local: 5 Lansdale, PA
Steve and his crew arrived early and where able to install our drain system with true professionalism. Even though the process was dusty, they were able to cover all items up with plastic and put down mats in our hallway to contain the debris. They even took the time to patch areas of the basement that were not related to the drain system. Steve explained each step of the process to me and answered all questions I had during the install. Overall a job well done and our basement is now dry!
Brian M.
Classificação do local: 5 Philadelphia, PA
The folks are BQ are some of the nicest around! Everyone is extremely professional and answers questions honestly and competently.
Pat W.
Classificação do local: 5 Wyndmoor, PA
I want to rave about a company that seems to care about families in their area. They added me into their already crazy schedule during a power outage in the Abington area and came to my rescue. The technician was very supportive and clean with the work area. He did not complain at all about his crazy schedule and instead was patient and answered all my questions.