Staples

I hate this store and will never shop here again in my life! The service sucks. Everyone is always too busy to help and therefore there is never anyone to help. Did I mention the service here sucks!!! How many times do I need to warn you before you waste your time going here? I’ve gone here 3 times and received the same crappy service every single time. I left the store so mad today that I decided I will never ever in my life no matter what go there again! They need to just close and open up a FedEx! I really wish I could give this Staples a negative star because they are terrible! FYI — I am mostly referring to the printing station. However, I can tell the staff is very poorly trained overall!

Bob and the morning manager were a refreshing surprise. Its not too often when you have a situation that requires critical thought that two gentleman dig in and find solution like these too. They did what is write and were able to come up with a solution that i didn’t think possible. Very big 5 stars here! If you use staples or any office supplies only go here, it will make a difference when needed and they are centrally located. The paper there is better too, the other stores paper is made of cigarettes i heard from an unreliable source.

I really love the location of the store. Usually when I’m in the market for anything I always hit Staples first. This store is well-​stocked and also gives you the opportunity to check the merchandise in person. Staples is usually competitively priced and the website always provides do you notifications which I use all the time. The stuff at the store is very friendly and helpful and I never had any issues. I particularly likeThe technology section which has all the merchandise open and ready to check out. Staples has been my first choice for my technology needs for many years. I gotta admit with fries around the corner this store doesn’t have it easy but if you looking for great selection without a hassle that is the place to shop.

I have always had very good service at other Staples locations around the city, so I stopped in here to get 3 sheets printed on the way home. When I walked in I did get a nice welcome from a friendly girl behind the counter. I saw the printing/​copying area and headed that way. However all good customer service ended there. Basically I was told, before even being asked what I needed done, that they were very busy. Period. Nothing else. So I asked if I should go somewhere else and really got no argument from the guy. I said, that I would just take my business elsewhere and he got annoyed and said that they were busy and could call me when my things were done to come get. THAT would have been fine with me from the get go, but he never said that or still even knew what I needed done. So, I left, taking my business to Office Max, where they did my things in about 5 minutes, with excellent customer service. I know where I won’t be going from now on.

I ordered calluses remover online and asked for ship it to this location, as the email reminder says, it’s delivered on September 2^nd, and I called twice to confirm if they have my order, they told me they couldn’t find it, I was like what is that mean by you couldn’t find it, have you guys even receive it? No body knows, so I called the customer service, I got $ 10 dollars coupon and i was told they found my item in the personal locker … Then, I come in to pick it up today, this lady give me bad attitude like I was the one make mistakes, she was like «you have ID on you? you have the form ?» What form ?! I have the email they sent to me to remind me pick up ! Gosh ! What is wrong with ppl?

Two words adequately describe WHY this location gets the rating I gave it: BOB KRUCKMEYER.
What brings me back to a business IS THE PEOPLE, because anyone, anywhere, can sell you an ink pen at a decent price, so that’s really not a consideration with me. I go where the staff make me feel like I am not only WELCOME, but that my patronage really MATTERS to them.
Mr. Kruckmeyer made me feel that I was his most important customer in the store at that time and truly went «above & beyond» to make me glad that I entered his store. I was there for almost an hour making purchases, and when another employee didn’t know where a particular item was located, Bob Kruckmeyer quickly located it and I bought TWO of them (all they had left), even though I wanted three.
His fantastic treatment of me ensures that I will return again and again, whenever I need office supplies, in a store managed by someone who could TEACH a college-​level course in «Customer Appreciation.»
I’m sure you’ll have the same pleasant & superb experience that I had.

Came in searching for a specific ink cartridge since this is the closest office supply vendor to my job. The store is very easy to navigate through which is the only great. However, this store is strongly lacking in the customer service department. I was never addressed during my entire visit despite the number of workers and lack of customers.

The customer service at the printing and copy unit is below even 1 star!
I order business card and 2 signs they promise them for the same day– I was needed them for the day after because we had a convention.
After hours it wasn’t ready because of the printer that had a problem. They told me to wait another few hours-​after 3 times that I was back and fwd the manager Laura I think called me 8pm and says that they can’t make it they are waiting for the technician to come.
So I come on the next morning to pick my business card, guess what!!!
They had also a problem with the ink for them so they became two tone color with the lowest resolution ever. I ask to print them again wait for another 30 min and finally they finish. Guess what!!! Bob the asst manager was probably not even graduate high school! But when the place is low quality so are the persons work there

SO DELIGHTED with Staples Las Vegas! I came for a conference and in the middle of the night before my flight, realized I hadn’t packed my business cards. I ordered them online at 3 in the morning, and when my flight arrived at 3:30 pm, they were ready for pick up and looked great. The staff was friendly and helpful from the moment I entered the store!
THANKS!

My favorite Staples in Las Vegas. Every time I’ve been here has been great. Gilda is a great cashier!

I started my Staples nightmare purchasing experience August 28, 2014. I had $ 400 in Staples gift cards. I decided on a Toshiba Chromebook shown on their on-​line store. I called customer service, they told me they were out of stock, but they will try to get it for me. Chris called two weeks later saying they can get the computer for me. I would have to go to any Staples Las Vegas store to pay for it, and they will ship the computer to me. They knew I had gift cards, and it would not be a problem. I went the 10 miles to the nearest store, paid for the Toshiba, and called Chris at customer service to tell him all was well. He did not answer his phone, so I talked to another representative. The one difference of my buying experience was I asked the store manager for their 110% price match. Staples wanted to sell me the Chromebook for $ 379 plus tax or close to $ 400, while Office Depot had the exact same product for $ 279. The manager rang up my Toshiba for $ 259 plus tax. Chris called me the next day saying his supplier was out of stock. As of today 11−04−14, I have no Chromebook, and no gift cards. Staples will give me my gift cards back, but I live in Honolulu, Hawaii and they ABSOLUTELY refuse to ship to Honolulu no matter what even if I pay shipping. I do not want the worthless gift cards back. I want a cash refund or my Chromebook. They absolutely refuse either option. I cannot understand why this store is in business. Worse ever retail buying experience I ever had. Oh did I mention I have been communicating with the office of the President of Staples, and hey want to send me my gift cards, but then I send them back, and then I will get a check. Yeh, right. I am headed for court.

The worst print and copy center ever. They always act like you are inconveniencing them, constantly forget directions for print jobs, seem clueless about their jobs, overcharge, and the list goes on…

After a rocky Fry’s experience culminating in not finding what I needed for a trade show, I walked into Staples in a hurry and already frustrated. Looked around for what I needed, and a very nice (and brave) sales associate approached me to ask if he could help me. When I told him what I was looking for, he escorted me to the aisle and the selection of merchandise that I was seeking. He asked what we were doing with it and gave some suggestions on the type and size. Wow… I was in heaven!
I took a few more minutes to decide, picked up some tape, and headed to the cash register. A customer who was being helped at the only register open turned to me to say «This is going to take a long time. Find another register.» I was a bit taken aback and started walking to another register, although none were open. Another sales associate sprinted over to open up a cash register and, smiling, asked me to step on over.
Wow! Delightful experience, especially in stark contrast to Fry’s.

This place is right in with The Town Square Mall. Not the biggest Staples store by any means. I think it gets lots of tourists/​convention people who need something while on their trip. Friendly staff and had my stuff in stock. Will return if I’m in the area and in need.

Customer service in their printing department needs some work. So I see that they are helping someone and that’s cool. So I walk around the store to kill time and when I get back she is finishing up the customer. Oh and the store is dead. Just a few customer and I was the kinky one after the customer she was ringing up. So I wait politely and she walks away and shows someone who works there how to use the punch hole machine. Ok so I think I waited long enough and she could train him after I leave. He wasn’t even a new employee which I would understand for job shadowing but come on now. You had me waiting for awhile and tell me to wait a minute. Ok see you later alligator. I’m taking my business somewhere else. PEACE! Customers first. Didn’t they teach you all that in training. Come on now.

Clean, lighting is good, and we were asked if we needed assistance as soon as we entered. In fact we were asked multiple times. This particular location has the best customer service i have ever experienced at a supply store.
The had everything that I needed and even offered to help me order online if I wanted anything in a special color. Because school season is picking back up they are having some really awesome sales like a binder of paper for a penny and pencil boxes for as cheap as 50 cents a piece.
When we checked out we were given one of those «random» surveys to complete. Usually I just toss them in the trash (no one really wins those things). But because the service was that good I actually completed it.

Are you ready for the Nerdy Dancing Event? No, then get to Staples to find some essential nerdtastic items. I picked up a three pack of pocket protectors for .99 cents and will have extra to share with my high water pants wearing companions.
The associates walking around were quick to ask me if I needed help, then guided me towards what I needed. It is not crowded so they are quick to act if you are remotely looking lost. Not only can you get all your back to school needs, but Staples can double as a cheap costume store for the geeky or creative.

Not really crowded (except for grand opening had a 1hr wait)
Has Keurig pods with the same price as everywhere else but with less line, hassle, & can take & go
Great sales on copy paper or other things in circular /​ad flyer

Since no one in this town seems to carry high quality memory cards, we ended up here after 5 stores. I needed a new card and didn’t have time for shipping of a better priced one of higher speed.
Staples had one that would work (well, it had the file transfer speed but not the size I needed — so I got 2). However, the girl at checkout knew nothing about the return policy and stated «I think you can return this…» um, ok?
Then we swiped our credit card and it didn’t read the card and we had to reswipe — the last time we had this happen the card was double charged. So my bf and I laughed and asked what we do if it gets double charged. Again, she had no idea and said ‘um, call the store’
The store was clean, well organized albeit empty. We didn’t look around as I only needed my memory cards but I am sure there were lots of great things there. I just would like staff a bit more knowledable or at least pretended to care.

Staples at Town Square… when I saw you open up, tears welled in my eyes. You see, I am a stationary junkie. Pens, paper, notebooks, folders… these things bring me happiness. And this Staples just lets me get to my two favorite obsessions within a few yards… stationary and natural foods (Whole Foods).
This Staples makes 5 stars just for it’s location. But then, there’s so much more. They have some killer deals on laptops and netbooks. The pens I love were Buy 1 Get 1 Free! I’ve literally never seen these pens (Pilot G2 Bold) go on sale and this sale was just out of this world. I had to check with the sales staff to make sure my eyes weren’t going crazy. Oh, and the sales people were great. Friendly but not annoying… a fine line and they didn’t cross it.
Of course, Staples is one of the only brick and mortar (Target is the other) store that sells my next favorite obsession… the Kindle! Staples is the only large retailer that has an extensive range of eco-​friendly office products (sugarcane based paper, recycled plastic bottle pens etc).
Staples is a rather strange addition to Town Square but I know I’m a happy camper. You can roll your eyes thinking of me obsessing over the new notebooks I purchased today but I’ll be having a happy week getting all organized and exploring my penmanship with the multitude of pens that I purchased on sale!