Wildblue Internet Service

I, also, would give them no stars. We have had the service for two weeks. What a joke. I agree with everyone else. If it was possible I think there needs to be a class action suit against this company. And I also agree «Shame on Direct TV» for even partnering with this company. The problem is that Direct TV is so great that you feel that if they partner with someone that company will be like them, OH NOT SO!!!
And then you think, ok well maybe I’ll give this a little longer to see if it improves and then it’s to late to get out the contract and your stuck. Well, not us, we are fortunately in a position to buy our way out of it ($ 350.), others may not be so fortunate.
File your grievances with the BBB Case #7 521 043
STEER CLEAR!!!

I only wish I had read these reviews before signing up. My experience was the same as the others– they misled me when I signed up about how much service I would need, they’d throttle (slow-​down to a crawl) my service when I would go over my monthly allocation (which I would usually exceed in about a week with normal use), the connection was constantly dropping out, and of course they want a huge termination fee.
Not to mention that they sent the box for returning equipment to the wrong address (how is that possible?) and then charge me $ 327 for not returning the equipment– even though I called several times to tell them to send me the box to the correct address because I knew they’d try to pull something like this.
FAIL.
Please go out of business as soon as possible for the sake of humankind.

If there was no star i would have chosen that! We had problems from day one! They were 3 hours late for our install. We had connection problems as well. We told them we can’t get your services finally got them to take back the Atria. Now 4 months later they are threatening to take us to collections for said atria. This has to be the worst company I have ever dealt with! They were supposed to return $$$ never did. If they keep it up BBB is where I’m going next

This internet is horrible! They totally mislead you when you are signing up. I did it as a bundle to save on Direct TV. This is a total rip off. I tried it for 2 months and after calling to complain about speed I’m told I’ve used all of my data 2 DAYS into the billing cycle. They asked me what I would be doing with the internet and I said basic stuff and they assured me that I would have no problems. Now they are charging $ 312 in early termination fees. Stay AWAY!

I detest this company. Do not sign up with them. They ripe people off.

The internet service did not work from day 1. Wildblue did NOT make service work. I had to go back to cable internet to keep my business running. Feb ’13 DirectTV put in referral to Viasat (Wildblue exede) for internet service, #401 242 094. From the beginning the service did not work. We called and they scheduled a tech to come out ³⁄₁₅. Tech never showed on that date. We called again and on ³⁄₁₉ a tech did come out. Tech looked at installation and said it was an illegal installation as the dish had been wrapped around a pipe on the house roof with a cord. He said no wonder the internet did not work and said he would not fix it. Tech sent an email showing the illegal installation with a note that he would not clean up the job. We called again with no response. After going several weeks with no internet my business began to suffer. I had no choice but to go back to cable internet so I would have service to keep my business running. I tried to communicate with viasat but they would not listen to my issue and said I would be billed anyway. I sent the following email on March 20^th to cancel. «This internet service has not worked from day 1. The service cuts in and out. My husband works at home. His business has suffered as a result of this internet service. We called many times to get this corrected with no offer from your company to remedy. On ³⁄₁₁ you finally agreed to have a technician come out on ³⁄₁₅. The tech did a no show even though a have a telephone message on my voice mail confirming the appointment. We had waited all day for him to show up. We rescheduled for a service call on ³⁄₁₉. The tech reviewed the situation and said the original installation is illegal and not even attached to our home. The dish is wrapped around a galvanized pipe for support. Your tech refused to fix it, and said he was not surprised we had no service with the way the installation was done incorrectly. He sent us a picture with his refusal to fix it. Consequently we still do NOT have internet service from Feb 20^th the start date. I am officially cancelling this service and do NOT expect to pay anything for your shoddy service and lack of service to fix anything. Please respond. We will be filing a consumer complaint against your firm, and if there are any charges at all there will be a court case to resolve.» I never got a response to my email. Then on May 23, 2013 I get a mailed letter saying the account is past due $ 329.50, and due in 7 days or may be referred to a collection agency, in which case you may be charged for all costs and legal fees incureed in collecting this debt. In addition, the referral may affect your credit rating. I have the email from the tech with the picture of the incorrect installation and his note that he would not clean it up. Wildblue exede never from day 1 provided the internet service yet they charged for the service. The customer service was unacceptable. Each phone call into them was 20 minutes or more with no acceptable response. I have had hours of wasted time with this company and lack of service.