The UPS Store

FIVE STAR customer service! Nick and the crew are great folks!

Fast n curtious

We shipped 17 boxes from New York to Englewood, Fl. One was delivered UPS in 3 days to our address. The others did not arrive. When I checked tracking it said they were delivered 4 days atter sending them in the P.M. to the side entrance of our home. They were not there. After much panic my husband found them under a side cubby hole of our Neighbor’s home. He was out of town for about a month. Three of the boxes were insured for $ 1,000 and were supposed to get the recipient’s signature before delivering them. They were just sitting there with the rest of the boxes. This was an extremely careless and incompetent delivery by UPS. Our name and address is clearly written on the mailbox. There is no excuse for such negligence. We were lucky to find the packages due to my husband’s perseverence. Then he had to carry all 16 boxes to our home with severe arthritis in his back. I could have lost all my good jewelry that was just left at the neighbor’s home instead of waiting for the recipient’s signature. People should be able to trust that their packages will arrive safely to the correct address. That was not the case with UPS in Englewood, Fl.
Anne S.

I’ve been a customer at the UPS Store for 6+ years. I’ve always received courteous and friendly service and never had any problems. The owner, August, forwards my mail to me when I am traveling and is kind enough to take time to read off the return addresses if I am looking for something particular to arrive before forwarding. While I mainly use the mail and forwarding service, they offer many other business and shipping services as well. I highly recommend this branch. They are much easier to deal with than the post office where sometimes the lines are out the door. They’ve made it much easier for me to run my business when I travel so frequently and their personalized service makes all the difference.

I should have driven up to Sarasota and went to a real UPS store. But, this store is closer to my house and I thought, «How bad could it be?»
The store is in a disused and depressing shopping plaza in Engletucky, Florida. Sad. The store itself smells like hot farts and broken dreams and is decorated with the owner’s random collections of crap from sports memorabilia to who knows what.
The store was crowded, probably nine or ten people in a small space all waiting paitently. As I walked in I heard August Maier (spelling?) the large, unshaven, untucked employee in camo cargo shorts working the counter treating his current customer (who was PAYING him fifty some odd bucks to mail a package to Canada) like crap. Generally making her feel like an idiot. Well, indeed she WAS an idiot for giving her business to this toolbag.
The next people in line, an older couple waiting to use his notary services, got this response from Big Boy: «You need to move over there. I don’t have a half hour to spend with you right now; I have to get to these people sending packages.» By the way, being a Notary Public is free money. You watch people sign things, and because you are licensed and own your own stamp you can charge them to verify that they signed a document. Yeah.
Uh, oh, my turn to be «helped». Big Boy says, «Tell me you’re not doing a [bank] deposit.» Yeah, I’m doing a bank deposit. I am a member of a certain bank that does not have physical locations. I was in the military and this bank is a privelege of military members and their families. My bad, toolbag.
I said, «Yeah, is that a problem?»
«The three hardest things to do, an international package, a will and a [bank] deposit and I get all three.» Then he shakes his head and sighs mightily, like I just asked him to fork over his first born.
«This is just another thing I don’t make money on that I have to do, I’m going to see if we can stop doing these deposits here.»
I didn’t call him all the special names I wanted to call him because my four year old daughter was with me. But, my sweet, sweet revenge was calling Mailboxes Etc. Corporate (owners of the UPS Stores) and detailing for them August’s behavior. AND FINDING OUT THAT HE OWNS THE PLACE HAHAHAHA!
And now, I’m going to post this review on every outlet I can think of so that no other poor customer wanders into his store expecting good service.
By the way, there is another UPS store ten monutes away in Venice.