The Mac Outlet

The guys at MacOutlet were amazing! I went in thinking my laptop was toast and they fixed it in 3 minutes! Super friendly, super knowledgable, and just a great place! Highly recommend!

These guys know Macs! We purchased a new desktop and a labtop — refurbished — today. The prices were very reasonable and they took a lot of time explaining things to us and answering questions. I appreciate the professionalism. We will be back.

I’m so glad I found this business on Unilocal.Had an issue with my Mac from a download. I thought it might be a major problem but turned out to be minor. Michael looked at it right away and fixed it in about 15 minutes. Great customer service!

Fast, high quality service! I’ve had to unfortunately use them 3+ times but they’ve managed to make it as much of a painless experience as possible. I’ll absolutely be using them for all future repairs I hopefully don’t have to make ;)

I did not have a great service experience, initially. It took them an unusually long time to get back to me and I sent a fairly expressive e mail to Peter, their director of operations.
Joseph, the owner, contacted me immediately and worked out a satisfactory plan. I am a professional photographer in the middle of wedding season and this computer issue was completely my fault (spilled a drink like an idiot). But I didn’t have time to be waiting around for a week.
Joseph kept me informed and went way far and above what he needed to do in order to make this work for me. He committed to a budget, first of all, which was reassuring. Then he upgraded my computer from a 2.7ghz to a 2.8, without me asking, replaced the top case (keyboard and basically the lower half of the machine) which I don’t think really needed to be replaced, but he did anyway. They gave me a loaner machine which was more than comparable to my own and it allowed me to miss less work (I had already missed a ton).
My machine seems to be in perfect working order.
They did what they said they would do and my level of trust in them increased ten-​fold.
I would recommend trying Mac Outlet if you have a computer issue. They really are an honest resource who you can trust.
Back your &*%$# up. I always do. I was never in fear of losing anything.
Thanks Peter and Joseph. I’m sorry I was a jerk initially, but I do, sincerely appreciate everything you’ve done for me. You went way beyond what you needed to and I’m a very happy customer.

One day turn around! When my four year old, 24-​inch iMac started to run slowly on a consistent basis, the MacOutlet quickly confirmed a failing hard drive, suggested an reasonably priced upgrade to a solid state unit, and installed it. Install happened in less than a day, and I was back up and running the next. The «new» machine is almost as fast as my brand-​new 27-​inch machine, and for a fraction of the price. Thanks guys for the ultra-​quick turnaround and great communication.

I thought I had a virus (well, I guess technically I did) on my Mac, and called to find out if I could drop in with it before the very far future date when the Apple Store could see me… and/​or the $ 19 fee I could pay to chat with or pay for a phone call from an Apple expert. When I explained what the virus was from my research to the guy on the phone, he gave me advice on how to remove it easily instead of wasting my time (and his) to bring it in. And, off it went. So nice! I will definitely be coming in to this place from now on and skipping the Apple Store. Great customer service!

I’ve dropped off my iPhone a couple times for repair work and waited next door at Felt while they worked on it. One time it was better than new and the other time it couldn’t be fixed but not their fault.
Service is super friendly and they are all very knowledgable.
If I owned more Apple products I would bring them here for service.

My hard drive recently crashed, with no backup disk… I took it to the Mac Outlet to get a new hard drive. I also added ram. I had little hope of recovering any of my pictures, files, etc, but when we connected it today, everything was there! They were able to migrate everything. They were friend, quick. I have found my new favorite store!!!

Hard drive was failing, took it in, got some honest advice and great customer service. Dan was super friendly and passionate, took great care of me and luckily enough my data was recovered for a nominal fee. Will definitely be back for/​if future issues arise.”

Love this place! Great customer service, very knowledgable and experienced staff (one girl had worked for Apple for 10 years before starting there) and you can tell they have fun at work, which makes it more fun to go there.
Yes, they have a diagnostic fee, but that is standard and they were very honest wtih me about all of that up front, so there were no surprises.
Plus, I went in on a weekday without much traffic, so after I mentioned I was needing it back rather quickly for a project I needed to meet a deadline with, instead of making me wait a day for my repair, they did it on the spot since it was apparently an easy fix. Wow, I was so pleased!
They were very knowledgable about my computer and operating system, etc., which is nice b/​c I’m not a techie at all, more of a free spirit that likes to make pretty things in Adobe :) … and they gave me some advice on preventing another problem, like the one I’d had, which is exactly what I need! Not to mention, THEY WERE SO NICE ABOUT IT and not snobby or devoid of social skills like I’ve noticed at other computer repair shops.
Will DEF do business with them again — thanks Mac Outlet!

DO NOT TAKE YOUR MAC EQUIPMENT HERE! HOW IS THIS PLACE IN BUSINESS?
First off, this is not just your typical rant from a displeased customer, so please continue reading. I gave this place every chance they could to make a positive business experience but they are oblivious to what good business means.
I took my Macbook in for an evaluation on parts, knowing that my logic board was fried. I received help from one of their nerd employees named Nicholas. After his mumbling diagnostic he said he needed more time to look over my computer before offering a quote on the parts. The ballpark quote of $ 50 measley bucks is well under market price for what the parts are worth but I knew that and accepted it ahead of time knowing they are a business and need to make money too.
Days past and I still havent heard from them. Not even a courtesy call to tell me they are still working on it, have lots of orders (were busy), etc… nothing. Now you may not care because you dont have used Macbook parts to sell but this place isnt even good for buyers. I will tell you why…
For refurbished Apple products you would be able to find much cheaper more reasonable prices online even at the Apple Store. I bought a part there for my Hard Drive that sells for $ 10-​$ 15 on amazon for $ 45 in store… and it didnt even work! I had to return that as well to get my money back.
Needless to say I wont be dealing with them anymore. And i suggest you take your business elsewhere too.

I had a monitor connection issue to work through. I got a call back and the woman who worked with me was extremely knowledgeable and friendly. Will be sure to work with them in the future.

It should speak loads that I haven’t needed this store until year 6 of my Mac device ownership.
The adapter for my MacBook Pro laptop finally went kaput on me, and I have personal issues with paying $ 80 for a power cord. Thus my inquiry to this establishment to see if they could offer a discounted yet entirely serviceable option to keep my Mac powered and powerful.
Yes, indeedy! One call to them confirmed they had the adapter I needed and at a lower price than I’d pay to Apple, so I visited them today.
Prepare to geek out with me: my favorite part was when they offered to email my receipt instead of printing it. WHAT’S THAT, you say? The 21^st century? Alive and well here, my friend!
Oh, and I’m typing this from my Mac laptop while the light on the adapter blazes forth in charging glory. It’s freakin’ awesome.

I called this place to get a price estimate on my Apple laptop repair. They said they charge $ 79 an hour for a «diagnostic» fee to see what’s wrong with it first. Usually it takes 2 hours, the guy said. Then if the computer does need repair, they waive that fee and only charge for the repair. Oh, and you lose your diagnostic fee money if you choose not to go with them, which he conveniently left out of the conversation.
So basically, the information I gathered from this call was that I’d be obligated to use this company to repair my Mac once I dropped it off, or forfeit $ 158. And I was given no price quote whatsoever on the actual cost of repair, since they need to run the tests to determine the issue. $ 100? $ 500? There’s no way of knowing!

A friend and I went to the store in July with an older G4 mac mini that someone gave him. We didn’t know if worked and the woman who previously owned it’s kid had put a piece of hard candy in the CD drive thinking it was hungry (hahha!) The younger woman at the store connected everything to see if it worked, and then pressed a key in the middle of the keyboard and the computer didn’t turn on, screen remained blank. She told us that for some (generic, I don’t want to tell you what I really think) response was «It looks like there’s something wrong with it, it won’t turn on, but if you’d like we have some refurbished Mac Minis in the showroom that you can buy if you want». We looked at her and politely said «no thank you, we’ll take it and see what else we can do».
That’s the time we went to the Apple store in the Park Meadows mall and after having someone at the Genius bar squeeze us in sort of last minute (we waited 45minutes, not really bad considering we made the appointment the same day) reservation. We were seen by a younger guy who was very cool (and laughed at the mess of hard candy in the CD drive) and not only found that the Mac Mini worked, but what the specifications on it were. He tried to get the computer «unlocked» so my friend could use it (removing passwords and usernames), but that didn’t work well and after about half an hour of trying, offered to upgrade the O.S. on it from 10.2 to 10.5 for free.
I think I’m going to pause next time I get the idea to go into The Mac Outlet and think even if I don’t like the Apple store super well, it’s better than a place that doesn’t seem to want to try to fix the problem, but rather upsell you something you don’t need nor really want.

I took my MacBook Pro in for a diagnostic test… the laptop was the casualty of a coffee… I had been told about a year ago (from someone in Summit County) that I needed a new motherboard which would be around 1000k… I had put this expense off as long as possible when I stopped by The Mac Outlet. I agreed to the diagnostic labor fee which was outlined and walked out dreading the report. I was pumped when they called back 2 days later and told me that I only needed a new battery and hard drive. They then informed me that the hard drive would be covered by Apple! I had them do the necessary work and was so excited to have a working laptop again!
Sadly, the battery stopped working only a week later… i stopped by around 2 (they seemed short staffed…) but the polite guy at the service counter checked out my battery, confirmed my recent purchase and gave me a new replacement.
The Mac Outlet was efficient, fair, honest and helpful.
I would send my mother there if she lived in colorado.
Try them out… avoid lunch time (apparently 12 – 2)
this was written on a fully functioning macbook pro that was serviced and repaired by The Mac Outlet :)

I brought my MacBook Pro in on Saturday to have the Mac Outlet see if they would be interested in purchasing it. When I brought the laptop in on Saturday, they said that they would send me an email confirmation. I had not yet received this, so I called in on Monday and they said that they would that they would resend it… I had not yet received this and called back this morning, and was told that it was resent. Luckily, after me callback to the Mac Outlet, they were able to fix a small glitch in their software which was preventing the emails from going out, so I am glad that I was able to let them know that wasn’t working.
Long story short, I posted a review on Unilocal about this, and the owner contacted me directly to offer a personal apology. This was a great customer service move! I was very pleased to hear from the owner and hear that the situation had been rectified.
After hearing from the owner, I would give their customer service ¹⁰⁄₁₀. I am a premier exec 1k member on United Airlines, which basically means I fly a lot and get a bunch of perks. However, when I contact customer relations, I don’t get a call back from John P. Tague, President of UA, I hear from somebody either in India or somebody in the US who is pretty low on the corporate ladder. This was a great move on the part of the mac outlet, and I will be recommending their services to friends in the future.
Thanks to Joseph for contacting me!

I called them today to ask some questions about an error I’m getting on my laptop. The gentleman was VERY friendly and answered all my questions. He explained everything very clearly and not way over my head. Although there was nothing they could do on-​site, he suggested I go to an apple store and told me what I would need to request when I go in.
They may not have fixed my laptop, but by spending 5 minutes on the phone with me today (whereas the other store I called wanted me to drop off my laptop where it wouldn’t even get looked at until tomorrow), saved me time and frustration. They’ll definitely have my business in the future!

I’m a Mac girl. What can I say? I learned on them from the time I was 8 all the way through college. You put me in front of a PC and I’m worse off than a chimpanzee. Nothing works right.
When my last Mac was trying to head to Apple Heaven I wanted to put it on life support so I could save up for a bright, shiny new Mac. So, I went to the Mac Outlet. They fixed the black screen for me and it lasted long enough for me to do said saving.
Plus the guys that work here are super sweet. One was so nice he even offered to buy me dinner. Wait, what?
Moving on, they also sold me my ( Unilocal) red iPhone cover and an airport card for my big Mac — the computer, not a burger from a unmentioned fast-​food chain.
Anyway if you’re in the market for Apple repairs, used products or new accessories check these guys out. Perhaps they’ll have what you need.