Roos Only

Ignore the other reviews! I find it hard to believe we are even talking about the same repair shop. I live downtown & drive all the way over to Roos Only b/​c I trust them. They show me what they are doing, go over the price & provide me with a loaner. If you have a Subaru, you should be having it serviced here. Period.

This is the worse place in town to take your car. They have pretty good people skills and will convince you that you are getting a good deal. Then, you pay your money and take your chances. It was not until I went to Strictly Automotive that I learned how badly they were gouging me… and also telling me I needed things that I did not. Don’t do it! Check out Strictly Automotive instead.

So, I called them today to get a quote for a head gasket replacement on my 1996 Outback (2.2L) along with some additional items (since the engine would be out). The girl on the phone didn’t think a 2.2L would need a head gasket (I have the symptoms, but she didn’t ask for them), so she quoted me for the 2.5L (she thought I had a different engine).
I verified the engine by VIN and called back to ask for the quote for my 2.2L, and she said «I’m going to send you to the dealer then». Basically, she couldn’t quote for a 2.2L head gasket replacement because she hasn’t ever seen one «in her 5 years working there» (I guess if she doesn’t see it, it never happens).
I literally confirmed that they wouldn’t even work on my car because they didn’t know how to work on my 2.2L for a head gasket replacement. I’m left to assume it wasn’t in their scope of knowledge. I guess they’re Subaru specialists, but only specializing in certain engines/​problems they know how to fix.
Thanks for informing me of that inexperience beforehand, but come on … a specialist-​specialist? If I had a manual and the right tools, I could do the damn work myself.
LAME!

If I could give Roos Only zero stars, I would. Worst. Service.Ever. Took my 2007 Impreza here for 30k maintenance upon recommendation from a friend and fellow Subaru owner.
First, they told me that my head gaskets were leaking. No big deal, just a $ 1k minimum repair. Next, they gave me a defective battery that left me stranded at DIA.
My husband called them, explaining what was wrong with my car and they told him they could see me in 2 days. Luckily, he insisted they see me that day and they did, but I waited 4 hours for them to run «diagnostics» only to come to the same conclusion we had. The battery would not hold a charge.
Next, they proceeded to tell me that the reason the battery would not charge was not their fault. It was an electrical issue and they «don’t do electric». They referred me to an electric specialist in Lakewood that charges $ 95 just to see what was wrong and who «may have my car for 1 day or maybe 2».
Called the dealer and made an appointment to take the car in. No electrical problems and 2 hours later (they did a full inspection and some factory recall work) they tell me it was obvious the second they looked under the car that it was the battery (corrosion) and that the head gaskets were just fine. Interestingly enough, both other negative reviews written here mention they were told they needed the same repair. Coincidence? I think not.
This place is a rip off and a half. Save yourself the heartache and go somewhere more reputable.

This is going to be a bad one. I own a 2001 Subaru Impreza, which I love because it blows by 4x4s and the lot on I-​70 on the way back home in deep snow.
The setup: I went in and they said I needed Head Gaskets to be replaced. Fine. They did need to be replaced.
I ended up having the work done somewhere else. I brought it back to ROOS ONLY for a small job of some kind and they said my need for Head Gasket work had escalated. I don’t believe they even looked at the car.
I think they just said it because I had brought it in before and it was on the list of to dos.
Sorry, but just a bad ruse by Roos Only.

This place is a rip off!!! A couple years ago my wife took her car into Roo’s Only for some repairs, about $ 900.00 worth on her 2000 Subaru Legacy Sedan. The work that they did involved several different operations two being the timeing belt and a water pump. After pulling away from their location we thought everything would be working top notch, especially after spending close to $ 1000.00.
The next day my wife called me from I-​70 near Avon were she was stuck on the side of the road with some major car problems. We called Roo’s Only and they told us that it is not their responsibility since they do not know what we did to the car once we pulled of their lot. Since Roo’s Only offered no help we had the car towed to a Subaru Dealer in Golden. Even though we are not fans of the dealerships we were hoping that we may be able to get some reliable work done.
We did not tell the dealer where or what was done to the car since it was towed without either of us being at its location. I had to drive up to Avon to pick my wife up, we beat the tow truck driver out. The dealer told us that the work performed on the car was done incorrectly. They said that the timing belt was not put in properly and that the radiator hoses were not connected/​secured. This is what caused the car to overheat and smoke out, the reason my wife was on the side of the road!
After paying the dealer $ 700.00 we contacted Roo’s Only with this info, they said that the things wrong had nothing to do with what they did to the car. They mentioned that we must have done something to it!
My wife is not a car head but from what Roo’s Only said they did and what showed on their paperwork I knew they were full of it! Even the mechanic at the dealer agreed on this! Make sure to watch yourself!!!
Bad business at Roo’s Only!!! I have heard other stories as well about some shady practices but those are not my stories to share! Let people know so we no longer have to find these bad apples on our own!!!