ProDPI

I recently ordered 14 wedding photo prints of 5×7 luster from ProDPI. The coloring and everything looked good. However, the edges of the photo were bumpy. It seems the cutter were not sharp enough to trim the edges, that’s why the edges of the prints were not smooth when you touch it. I am surprised such quality is acceptable to a prof photo lab company. I will not order from here again.

I just have to say, this lab has the best customer service. It is two days before Christmas, and UPS lost my order. ProDPI is reprinting the order at no cost to me, and shipping it directly to the customer since my studio is closed tomorrow. Amazing service.

ProDPI is my go-​to lab for all my prints. Their quality is incredible, and their customer service is UNPARALLELED. They go so far above and beyond to make sure you get your products, in a timely manner, and RIGHT, and they are an absolute joy about it. It’s sad to say that that level of merchant kindness just isn’t the norm but it’s true… and they really do blow the rest out of the water. Even with online ordering and delivery, they are so much faster than anyone local and they quality just speaks for itself. Been a loyal user for several years now, and have no intention of changing.

I recently ordered my first set of prints as a professional photographer from Pro DPI and was completely blown away by the results. I’ve printed the same photos at places like CVS & Walgreens and the quality was incomparable. It was super easy to navigate their website & the prices were extremely reasonable. Honestly, I’d go so far as to say they were a steal! Delivery was very quick & the photos were in stellar condition upon arrival. They even include a piece of candy with every order! I can’t recommend Pro DPI highly enough and am already super excited to place my next order!

Wow! Great quality, price, and customer service!
I made an order of prints for Christmas presents and missed the part on the website about file type (it was clearly available, but I was jet lagged and rushed for time). The pics I got back were basically negatives because I’d sent the wrong file type in.
I emailed as soon as I got the package and couldn’t wait for a response so I called right when they opened in the morning. I spoke with Jackie and she was in process of writing me back as we spoke. She explained that the system shouldn’t have accepted the files I sent and should have triggered a failure. At no time did she blame me for the problem (and it was my fault for not reading closely enough). I had to write a couple of emails to clarify the process and correct another mistake that I made and received a response within 5 minutes each time.
They gave me a credit to re-​order and also gave me next day shipping for free. The quality of the prints blew me away. I payed $ 7.50 per print and have seen this quality selling in art galleries for thousands. I will continue to print with ProDPI. I’m a customer for life.

BEST CUSTOMER SERVICE EVER. No joke. I feel like they’re a way better option than so many of the labs here in NYC (both in terms of accessibility and quality) that it’s worth the extra turnover time that results from out-​of-​state shipping. SO WORTH IT. Love them. Their prices are super reasonable, too. I’ve only ordered proofs so far but would gladly order prints for gallery use. This is what labs are like in your dreams (if you dream about photo labs, and if you’re reading these reviews, then you probably do).

I have tried several of the big labs before ProDPI. Bay Photo Lab, Millers and White House Custom Color. I settled on WHCC for years as they were the best ones out there that I knew about. After receiving some less than stellar prints from them, I was curious to see if any new places had popped up on the photo processing radar. I was surprised to learn of many but tried ProDPI first because of all the great reviews. I’m glad I did. Their prints were far superior than WHCC. A side by side comparison of similar papers revealed who the clear winner was for me. My perfectly sharpened photos were perfectly sharp. I felt I always had to overcompensate with WHCC from a sharpness standpoint to get the look I wanted. I even trusted them with my first photo contest print. The print came back looking amazing. Thank you ProDPI!
Also, a recent snafoo with ProDPI was handled quickly and professionally. Their customer service team is awesome! I am totally in love with ProDPI! My kiddo loves the candy treat in every package BTW.
Sincerely,
A ProDPI Customer

I am blown away by this place. I’ve only used them for three print orders so far, but the quality of their prints is amazing for the price. They are considerably cheaper than any place I’ve looked including the bargain online printing places, but provide a much better quality. They also have fast and friendly customer service employees ready to help. Their website is a little tough to navigate at first, but once you get used to it, placing orders is pretty straight forward.
I’d recommend them to anyone.

I’ve been working with these guys for the last three years when they were out in California. They have always provided outstanding service, supreme quality, expedite deliveries, and best of all a friendly approach to customer service.
I would definitively recommend them for any of your photo printing projects.
~A very happy customer.

Pro DPI is a professional photo lab servicing the pro photography community throughout the US. Their original lab was located in San Luis Obispo, CA. Pro DPI does not fulfill orders for the general public so you will need to have an account with the lab and prove you are a pro studio by providing your business info like your studio’s website. Pro DPI provides great service at very reasonable prices. Don’t get discourage by the distant between you and the lab. They ship throughout the US and all of your photographs will be packaged securely and carefully like your first born. I have never received a damage shipment before and that’s a pretty tall quality control expectation Pro DPI have kept up. Especially when the shipments are flat photographic prints that can be easily damaged with just a simple bump or fold to the paper. Pro DPI will take excellent care of you and your photographic needs every time. Ordering with them is so easy with their ROES online delivery system, you can do it 24hrs a day without ever having to leave your studio or lift your fingers to call in for an order. Once your order has been uploaded, Pro DPI’s automation takes over, sending you a file upload receipt notification, then you will receive another email notice with your shipped order when your order is done and ready to be shipped. Super easy and seamless process. Giving you time back to run your studio. Definitely give them a try, I am a fan for sure.