One Hour Quality Cleaners

Severely disappointed. I took a dress in to be fixed and not only did they not fix what was torn, they added exactly where I told them not to. When I went to pick it up, the first time, the lady stated that they weren’t sure what to do. So I told her again that I wanted the back seam expanded «See, here, where it’s torn.» When I came back to pick it up, they had instead put a cheap fabric down the sides of it, completely ruining the look of the dress.
The owner, Soon, would not refund my money, nor even offered to pay for a new dress. It was a $ 75 dress, $ 50 worth of alternations and the best they would do is just «put it back». But you can’t put it back; once the seam is ripped it won’t go back properly. And to top it all off, the seam that was torn wasn’t even fixed. She stated that the only way I could get my money back is if I sued her. What is even more aggravating is that even though they added fabric to the sides, the dress still doesn’t fit properly, because the fabric was added to the wrong place. So where I needed it to be added, it’s till tight and where it was added is too loose. Ridiculous.
That is horrible customer service. No thank you. I will not be returning.