Lost In Face Painting

I found Lost in Face googling around last Thursday before Halloween. My fiancé and I were looking for someone to create a zombie look for us for that following Saturday.
I had purchased some makeup myself and some scars which I wanted to apply and Cheryl, the owner, assured me that it would be no problem. We were very last minute so I appreciated all that she could do for us. She was very sweet. We agreed upon an hour slot for the application for both me and my fiancé. The price she quoted me was $ 75 each, so $ 150 for both of us. It was going to be her and her assistant doing both of us so we could get out of there in one hour as we had somewhere to be ready and dressed for at 6pm. i thought that was a great deal!
She had called me on Saturday and left a msg. I called her back and told her that I did not listen to the message but I was returning the call; she said she was just calling to confirm we were still on. We were.
She asked me to send her pictures of the look we were going for, which I did, about 3 – 4 of them.
When we first got to her place, she was happy we came a little early because her previous appointment had no-​showed. She said however she did not have time to get back to me about my pictures but she could do whatever kind of zombie we wanted. An old or a freshly dead zombie. We wanted the older white one, but she told us that that was going to take too much time, so we rolled with it. Oh and she could do the pictures we showed her, but hers would always be better than anything we found online.
We showed her our make up and scars and she told me that it would take time to apply those. Totally fine, so we narrowed things down a little bit and decided to do one scar each. They did take time. And we only had an hour. She was funny, talked a lot to us while she told us not to talk or move.
Her assistant (her daughter– very cool and friendly) offered multiple times to come in and help, but Cheryl told her to go back to what she was doing and she didn’t need her; she had it. We would have LOVED for her daughter to help! We noticed that the time was getting to be close to the one-​hour mark and we had to get going. Cheryl was going back and forth between my fiancé and I. She wanted to do special effects, but we kept telling her we did not have the time, we just wanted a basic zombie at that point.
Our 1 hr apt started a little before 3:30 and it was a little after 5 when she finished up and said «that will be $ 225.» My fiancé and I looked at each other and then I told Cheryl the price we agreed up on was $ 150. She then said that she left me message saying that the price changed. I told her that I didn’t get the msg and that i called her right back when she called and that all she said at that time was that she was just calling to confirm. Nothing about the price changing. (I should have listened to it right then and there.) It became very awkward.
I then told her that that wasn’t correct, we agreed upon $ 150 for both of us with her assistant working with us as well. She kept telling me that she left a message saying that the price had changed to $ 225. I told her I wasn’t planning for it to be $ 225 and I don’t have that to give her. She asked my fiancé if he could help me out. And then she thought she could take credit as a form of payment. She pulled out her phone to start taking a credit card. I thought to myself «WTF is going on here!!?» Im totally getting scammed and I need to get out of here. My fiancé had already picked up our stuff and made his way to the car. I told her I would give her $ 200 and thats it, figuring I would listen to the voicemail msg when I left and we would all be square with things.
As I was counting out my money, she was watching me and commented «See, you could’ve have paid the $ 225.» NO — I couldn’t have because thats NOT what we agreed upon.
I got to the car and played my msgs. There was a msg from Cheryl, confirming our 3:30 apt. NOTHING about there being a price change, and the amount of $ 225 was nowhere in the msg.
End result of the make-​up was good. The makeup was good, but the adhering of the scars was awful for my fiancé; it started peeling off before we got home. It was overall great for pictures. The experience was a scam and overall not cool. It’s not how you do business.
I called her, left msgs and texted trying to get it resolved and she will not answer me in attempt to resolve this issue.
I would never go back and would never send anyone to her. It was a complete joke.
It was a trick, NOT a treat.

We just used them for the NAA conference/​event in Denver this past week. Cheryl and her daughter Jenny were so friendly and helpful and they were a hit with our clients. I highly recommend them!