J J Lay Plumbing & Heating Company

Horrible scheduling process, plan on multiple trips of the technician coming out to fix something easy. Their technicians do not carry the necessary parts on them to fix the problem, they simply come out and charge you a $ 59 diagnostic fee then have you reschedule (at a later date). Here’s a play-​by-​play:
My water heater’s pilot light went out so I call JJ Lay and they were able to squeeze me into the end of the day for the technician. I provided a detail description of what was going on hoping the technician would be able to fix it. Technician comes out, scratches around the bottom of the water heater and determines I have a bad part — the same bad part I described to them over the phone. Well since you’re here can you fix this bad part? Nope, technician doesn’t carry spare parts on him and tells me to reschedule and since they’re booked up for the rest of the week it will have to be next week. Great, no hot water for another 4 – 5 days. This is the process with working with JJ Lay…
I even called in and the scheduling lady states «yes, that does sound like an error on our technician». Thanks for the help lady, you were more than accommodating getting me scheduled but now you’ll just take that $ 59 diagnostic fee and be on your way, thanks.

I have used these people for almost 30 YEARS. i have pipes repaired, boiler repaired and replaced, drains unclogged, water heater replaced, faucets turned off and on. Lots of stuff. All fast and the cost is very reasonable.

Terrible Company, we got their number from our insurance company. The girl who picked up the phone whose name is Bonnie, is terribly rude. They came over to find out our odor problem in the basement, ended up they find nothing and want to charge us $ 59.99, and when they sent the bill, it is $ 79.95!!! — For doing NOTHING and didnt inform us the payment when we made the appointment!!!
Basically WORST plumber company you could ever imagine! NEVER USE THEM!!!