Infiniti of Englewood

Jeff Liebler the GM is extremely rude. Has no regard for customers and no manners. Highly recommend anyone who wants an Infiniti to go elsewhere because of how rude the general manager is.

Hands down best Infiniti dealer in our local area. The sales department is accommodating and realist with prices. Always going that extra mile to help a customer save an extra buck! This is now my 4^th Infiniti — I’m currently in a QX60 which I absolutely love!
I recently had a mechanical concern and with no hesitation I was placed in an equivalent loaner. The service advisor keep me in loop with repair status and in no time I had my truck back!
Also they have been working on remodeling the service facility. It looks fantastic! Can’t wait to stop back in to see the completed look!
This is certainly the place to go if an Infiniti is in your future — you will not be sorry!

Below is an actual email I have sent to multiple people in the dealership to give you an idea of the scammers an customer service. I’ve had numerous problems. Spent over $ 40K on a car and my temp plates expired despite me calling multiple times. They kept my down payment and never reimbursed, I spent 6 hours in the dealership despite preworking the deal on the phone the day before.
«I’m not sure why I got a text that said „we also need proof from your credit card statement that $ 500 was charged“. This is borderline ridiculous that I had to create a chase bank online account just to provide you proof that you charged my credit card. Isn’t this something you keep track of when you take someone’s money? Or maybe one of the 10 emails or 37 phone calls since December, where I was told „it will be done today“ isn’t enough. (attached are just some of the emails).
At this point I am sooo sick and tired of calling requesting, writing emails, getting car rentals in a blizzard, having to pay tickets for driving a car that had no plates, still needing to come to the dealership to get my second key and my car detailed. This is absurd. Please send this
Again — I have been promised reimbursement of my non license plate ticket (took months to send them and temps expired) and car rental. I’m not sure how you plan to compensate for inconvenience of 37 phone calls… calling from Japan to try to resolve this… fights with my wife because she couldn’t drive to work after the cop threatened tow her car. I’ve sent all the receipts multiple times including the ticket I received… I’m done!
Attached is your proof that you charged my credit card that has since changed by my bank.»

I could not get a refund of $ 1000. So I had to call my bank to dispute 1k.

My Wife an i came in here looking for a QX60, the Sales Rep Dennis was professional, down to earth and accommodating. He wasn’t at all pushy, he knew his business and that was clear.
Unfortunately we did not wind up buying from here, however, i will definitely go back if i’m in the market for an Infiniti.

The worst car buying experience ever. After buying a car, if you think you are going to get your car registration, license plates, or your trade-​in balance paid off in a timely manner, then Englewood Infiniti is not for you.

I had a very bad experience working with this dealership. There are much better options within 30 min. ride.
Let’s start with something simple and objective: go to
and check on Infiniti of Englewood’s business review there. They get an «F» (the lowest rating possible). In most complaints, they did not even bother to respond to the BBB complaints, interesting, right?
But in my own case, and I’ll keep it short — they tried to sell me a leftover new car, a 2013 model in year 2015 — but with full 4 years of warranty, as it’s sold as new. The offer and price sounded great, in fact too good. Why would they have a 2013 new car in their lot? But I put down a deposit with all intentions to buy the car if all proves ok.
This is when I called Infiniti USA who told me that for the VIN in question, the car has a previous owner registered on it, so it has in-​service date, dated 2.5 years back (meaning I can get only 1.5 years of warranty, not 4). This is very simple: you cannot sell a car with a previous owner on it, regardless of its condition, as «new». Doing so is totally wrong (I do not know if it is considered fraud or not, legally speaking). When I told the dealership about my findings they didn’t argue or explain, and said they are working on resetting the warranty to 4 years for me. I decided to give them a chance to fix things up, and forget about the initial false representation. But when I called again to check on the status of their process I was told that the car was already sold to someone else!
Yes, that’s right — despite my deposit and without even letting me know.
On a later call, the sales manager said bluntly that «it was a business decision» and that they sold the car to someone else who was less picky about the warranty. They didn’t even bother returning me my deposit until I demanded it back.
Slick moves, Infiniti of Englewood, another BBB complaint is heading your way.

After waiting 45 minutes to talk with a representative. The sales man that I was talking to seemed uninterested in selling me a car. They would not budge at all on the price and the salesman wouldn’t even talk to his manager about it. Also I was looking at a used car and it wasn’t a certified pre owned which is what I wanted. I was told if I wanted it certified I would have to pay for that process to happen. So I left and the salesman said if the the car doesn’t sell soon they would possibly lower the price and he would call me. Three months later the car is still on their website for the same price. I bought a certified pre owned Infiniti from another dealership whose prices were WAY more competitive and I got a certified vehicle with the same options lower miles for a Bette price. Be warned I will never step foot in here again!

Buying a car is fairly painless and the personnel are what you would expect in an upscale car dealership
Service, on the other hand is iffy at best. Example, they botch up an oil change and when the customer returns, they act as if they are doing him a favor to correct their mistake. Aside from the fact that they should be able change the oil on their own product, they never had the courtesy to apologize for their shoddy workmanship.
Can’t see a reason I would want to return.

The dealership overall is OK but if like me, you face any problem, you won’t be able to reach anybody at the Sales or Finance dept. It’s now been nearly a month that I had my deal turned down for credit reasons (and also because I am an Expat with a low credit history) and I still haven’t received my deposit back. And naturally, it’s very difficult to contact the person in charge. The line is either busy or the voice mail is full and if you leave a message, you will never be called back.
On top of that, I also agree with Jack L. as I was given different prices on the QX60 and that the one I chose was with full option to finally discover in the end that only 2 packages were included in the model offered whereas when I stepped in for the first time, the price given were for a truck fully loaded (all 4 packages)!
I think you might be interested to compare other Infiniti dealer in the area before choosing this one!

I don’t understand why this dealership has such a low rating. The customer service and assistance with a lease was the best out of the 8 dealerships I’ve been to.
I recommend anybody who is in the market for a new lease or finance to go speak to Leon. His room is located right next to the receptionists desk.
Leon did a great job at explaining all details of the vehicle I was interested in. He was also very helpful with helping me find a car that would fit my budget. He was recommended to me by a close friend, and I would definitely refer him to all my friends and family.

I describe infiniti of Englewood in two words, excellent service! Thank you to Ray for making the shopping experience excellent and also thanks to Mike for being patient.
Thank you for my q50!

Great experience at Infiniti of Englewood! It’s so hard to find a reliable and trustworthy car dealer, but this is one of those rare finds.
Ray Broomfield was professional, courteous and extremely helpful. He got me the exact deal I was looking for and I couldn’t be happier. I hope to work with him again in the future and will be sure to refer my friends and family to this dealership.

I just leased an Infiniti Q40 with my fiancé and had by far the most pleasant car buying experience I have ever had. Juliet Kim was the sales person who helped us and was a pleasure to work with. She presented us with an offer that was too good to walk away from, no haggle or back an forth. They took our trade in at a very fair value. Mike the finance manager explained everything thoroughly, we signed the papers and left with a brand new loaded Q40.
My fiancé and I are still in disbelief at how easy of a process it was and the deal we got. I will with out a doubt recommend them to friends and family, and I can’t wait for my current lease to be up so I can go get a car from them myself. Don’t pay attention to the bad reviews from the past, from what I understand they are under new management as of recently so give them a shot if you are in the market for a new car, you won’t regret it.

Worst car shopping experience. The sales team was rude, pushy, and was only interested in talking numbers as soon as I walked in the door. They didn’t even partake in the usual introductory small talk. When I told them that I’d first like to get more information on the car and do a test drive, they asked me to leave because somehow they deemed it was a waste of their time. I then asked for the manager. He was just as bad. They asked if I had other quotes and I told them that I had but wasn’t interested in getting into that part. The manager said, «we’re all about honesty here and if you do not want to share what other quotes you got, we cannot waste our time trying to get you a good deal».
This place is a joke. Don’t say I didn’t warn you

I agree with Jack L. This is a bait and switch joint. I was interested in a car I saw on
and the Infiniti Englewood website, so I sent an email via truecar to lock in the price. They responded right away, saying the car wAs available and when would I like to take it for a test drive. I immediately responded that I was on my way to their dealership (2 miles away), and I’d love to have a test drive.
When I arrived, they kept me waiting at the reception desk for over 15 minutes. Then a guy (Michael) comes out and ushers me to his desk. He asks me all these questions about what I’m looking for, takes dorm tons of I information, and THEN — after he’s done all of that — he announces that this car I wanted to see is actually not available. It sold a few days ago, s d I was looking old data on the web.
What?! Then why did Ally tell me via email that the car was still available earlier that morning? He had no answer. He wanted to show me other, much more expensive cars. I walked out.
Buyer beware!

There are several issues with this Infiniti branch, but the one I want to point out as most important is that their service and maintenance is quite incompetent. Within a month, the check engine light was on 4 times with the first time Infiniti claiming that there was nothing wrong with the car. The rest of the times they claimed to fix some part, yet the check engine light was on again within a day or two. Very dangerous.
Infiniti if you are reading this your coffee machine is empty and I would like to drink my coffee while I wait a few hours just to be called.

Not a very good experience shopping for a Q50. First, they confirm stock on a car and tell me to come in for a test drive. Once I drive the car, they say it was «suddenly» purchased BUT they would give me the grand touring model for essentially the same price… Nice bait and switch! THEN they gave me the wrong money factor and residual on the car only to admit their mistake once I challenged the saleswoman twice. FINALLY, they told me another model was unavailable as someone purchased it that morning only to change their tune once I called another dealership. That car was suddenly available… What a surprise!
I went to another dealer in the area and purchased a newer model at a lower price, without any games or lies. I was going to ignore these reviews as well at first because availability for the car I wanted was low, but do yourself a favor and look elsewhere. The other Infiniti dealers are much better.

Roy’s Top 5 Things to Know:
1. Service is great IF you own or lease an Infiniti, if you don’t or don’t plan on renewing you’re dead to them.
2. Salesmen are the typical salesmen you see on TV, pushy and selfish.
3. Receptionists are great, they are the highlight of going there.
4. Service there usually takes a few hours so bring reading materials or something to do at their lounge.
5. Their lounge has comfortable chairs, wifi and TV, that’s about it.

So Jack is now gone
This «Sheila» person keeps calling me from Ramsey trying to sell me a vehicle.
My vehicle didn’t come with a spare key. I had to make a special trip out here and wait 2 hours for it to be programmed.
The next day my vehicle locked me out with all my groceries in the car. In 98 degree weather !! I went to the nearest store and tried to dial Infiniti of Englewood for 25 minutes. For 25 minutes the calls were sent to a voice mailbox that was full.
I had to call the police to have them break into my car and in the process they scraped paint off of the side of my door and severely scratched the inside handle.
Recently, I brought it to another dealership to have my oil changed as I was told it had to be done every 3000 miles. When I got there, they laughed and explained it’s every 5000 miles.
I then explained what happened when my key locked me out. The tech was able to make the car do the same thing and thinks it was a mistake by Englewood when they programmed both key fobs for the spare key — somewhere along the way they fucked up big time causing my car to now lock me out.
The service guy then went to look at my service schedule programmed in the car — nil — blank — zip — zero — never done by Englewood.
Buyer beware — Englewood is a bunch of idiots!