ICON Eyecare Lone Tree

I love this place! I had PRK surgery (slightly different than LASIK) and I had a great experience. Everyone on the team is friendly and makes sure you are well taken care of. The only negative I have is with the receptionist Elvira. I came into my required day after surgery appointment. The doctor checked my eyes and I needed to make a follow up appointment for one week. I went to Elvira’s desk, first mistake. I told her what the doctor said and I also stated I couldn’t take off anymore time for work and that a very early or Saturday appointment would work. She clicked around on her computer and kept saying nothing, nothing, nothing for appointments. After getting irritated I left and said I would call back. She just said ok. Why would you let a patient leave who just had surgery the day before without an appointment made!!! About 20 minutes later I had a missed call from the office but no voicemail. I called back and they couldn’t figure out who the call was from. I let them know my situation and the guy on the phone made me an early morning appointment with no problem! Why wasn’t this something Elvira could’ve done if he was able to look so quickly and make the appointment. I am so glad that everyone I interacted with in the office was so wonderful and helpful. Elvira drags down the brand and should be gone immediately. She has horrible customer service and I will never interact with her again. Overall I am very pleased with my surgery and would recommend Icon LASIK to any and everyone I know!

Holy horrible experience Batman! Disaster!!! Third — yes, third!!! Times a charm??? Inexcusable! And, of course no mention of reimbursement for the crazy amount of gas, tolls, prescriptions, and time off this has required. My husband is patient and full of grace. Me not so much! Use caution!

The best experience I’ve ever walked into a establishment. All the staff members are super friendly and professional from the consultation all the way to surgery! I would recommend anyone, this is the place to go for your LASIK! I loved the outcome of my LASIK, clear as can be! Thanks again to all the staff there, it made my visit very comfortable. Great management!

Love this place! Everyone’s professional and friendly. My eyes are ²⁰⁄₂₀ now and it feels so unreal. This place is a must :)

Today was my first visit to ICON Surgical Eyecare in Lone Tree. I have been a patient for about 18 years and have been thrilled with the care I have received. I had my first laser surgery before most people were even having their vision fixed through laser. My results have been fantastic and I would recommend laser correction to anyone! But this review is about their new facility in Lone Tree, it is absolutely beautiful! When you walk in you feel special just from the atmosphere itself. I was greeted by the reception desk then introduced to their super fancy schmancy coffee maker available to any patient! I was really impressed with all the staff, most of them I didn’t know only a couple familiar faces. Everyone was super friendly and helpful! I had my yearly eye exam there with a new doctor who made me comfortable and explained everything to me. Their office manager Stacee was my favorite! She has a smile that makes you smile and an energy that makes your day special! Stacee made us feel very comfortable and answered all our questions. The technicians that do all the tests are so professional and friendly. I would highly recommend ICON Surgical Eyecare in Lone Tree to anyone interested in getting high quality service and expertise for their laser correction needs. I have been a happy customer for 18 years!

The staffs are friendly and dr. Pethe gave us details information ahead. Dr. Campbell tried to comfort me, made me feel less nervous when the surgery in proceed. Highly recommended.

I have been to the other office when I initially had my lasik done off of Mexico in denver, and I fortunately had dr. Campbell to do my surgery again. I needed a retreat in my right eye due to my severe myopia, so round two was just a quick appointment to touch up my vision. Stacee, the office manager, was there to help me navigate the building since this office is a little more confusing than the Mexico office. Downstairs is the surgery area while upstairs is where you check in for regular appointments. I was a little bummed that my favorite doctor is gone (NOOOO!!!) but I’m feeling out the others to establish my new favorite. Dr. Campbell was once again very patient with my dramatics, and helped me get through the surgery, even though I felt it a little bit this time. What I liked best about my retreat is that they didn’t have to put the suction cup on again, they just lift the initial flap. My husband also stated he got to see on a little tv what they were doing, and they even let him in the room with me. I still really like these guys and this new location is quite esthetically pleasing!

Had lasik last week! The doctors there were willing to take extra time to make sure all of my questions were answered. The office is very new and very very nice! I had a negative 5 contact in both eyes and had astigmatism and even the next day was seeing close to ²⁰⁄₂₀. Just after my one week check I was a sure ²⁰⁄₂₀! These guys are great, and you can tell they know what they’re doing, as the ease of the process was very comforting. I can’t tell you how much I appreciate perfect vision, thanks ICON. I just wish I hadn’t waited so long to have it done.